Nellie Supports Bewertungen 

The initial contact I made was great . The assessment was organised and made within a reasonable time period and seemed to progress well . We was told the assessment would be written the next day and sent in the post . Brilliant I thought until it never arrived . Payment for the services was made in full on the 16 th December and I was told it would be sent out immediately once that was done . On Christmas Eve my dad still had not received it, but I was assured it had been sent, so they agree they would resend it . Due to the office being closed for the Christmas period I could no longer contact them but waited in anticipation for their findings . On the 4 th of January it still had not arrived , I called the office and I was promised that I would receive a call by 11.15am . By midday I had to call again and I was promised the same . Still no call , I called again to be told the same . I called for the third time and demanded a call back but still nothing , so then I sent an email complaining and asking why My dad had not received the assessment in the post . I then received an email stating due to data protection they could not send it to my dad ,but only to his solicitor . They then still took another few days to send it to his solicitor . As my dad is end of life , this was needed urgently as we didn’t know how long he has left to live . For what ever reason this happened , they caused my dad , myself and my family a huge amount of unnecessary stress at a time when we should have been enjoying what would be our last Christmas with him . You ruined that and for that reason I am leaving this review . An absolute disgrace

I was really impressed with the speed and ease of making arrangements for an on-line video testamentary capacity assessment to take place. The report was turned round quickly and was detailed and I will highly recommend this service t to others.

Efficient turn around of a COP3 for deputyship application that GP would not deal with

A nice product delivered on time with no problems

Skilled professionals providing a prompt and reliable service.

Ben came out to see my mother. He was very friendly and put my mother at complete ease. For the elderly anything termed “assessment “ becomes quite daunting. Thanks to Ben there was no such problem. He went through the whole procedure meticulously without letting my mother feel under pressure. The whole experience from start to finish was simply excellent. Thank you. I would definitely recommend Nellies Support to everyone and anyone who needs help / consultation in this field.

Always polite, efficient and reliable. Would highly recommend

I was introduced to Nellie through Professional Deputies. Your assesser Louise, conducted the assessment in a very calm and highly professional and friendly manner, treating my wife in a respectful way.
Altogether a surprisingly good and stress free interview and I would recommend Nellies services to anyone

Nellie supports arrived on time, wore PPE protection. His approach was easy to understand. We received the report the same day.

We required the assistance of Nellie to assess a client navigating the complexities of the legal system. They responded very well to communication and provided a comprehensive and accurate report. Louise, who assessed our client, availed herself when required for emails ad telephone calls. She and the team consistently went above and beyond to assist. We would highly recommend Nellie and are grateful to have made the connection.

I engaged Nellie’s Support to write a retrospective capacity report for my mum. They were quick in organising everything and the report was completed for me to present it as further evidence to the Court of Protection where a gift was being challenged by the OPG.

Hopefully, this will help to support my claim that mum had capacity at the time of gifting this money. I would recommend them.

Debbie Quinn

Prompt, efficient and reliable.
Best of all, easy to communicate with

Thank you Nellie Supports for your assistance.

We needed a Certificate Provider to assess mental capacity for Lasting Powers of Attorney. Very swift response with written quotation when we made our initial enquiry. Although Certificate Provider was new to the role she covered all points thoroughly by reference to a check list and signed the certificate and also acted as a witness. The mental capacity assessment report was provided by email promptly a couple of day after appointment. I found this to be a quick and efficient service which was a welcome relief when my father's doctors surgery advised that they no longer provide this service.

Recommended by our Deputyships Solicitor, Nellie Supports made a fast appointment for an online assessment. I wasn't sure it would work with our daughter, but they reassured me that they had a good track record and if it wasn't appropriate they would stop the assessment. In fact, this is what happened and my daughter had a very visible meltdown and the assessor quickly suggested that we stop and he would call back after 10 minutes. We discussed the options and agreed that we would try an in person assessment and after three attempts a fixed date was settled. I knew it would not be easy to do an assessment with my non verbal daughter, but the Social Worker who visited was very good and after meeting us all, was able to confirm that she could make the necessary reports. I am not happy that we had to go through this process as it is not a positive one for my daughter, but I am pleased to say that all Nellie Supports interactions with us were helpful, human and understanding

Ben was very professional and friendly didn’t make my husband with dementia feel inadequate would highly recommend this company.

What can I say! from the first conversation with Katy, then Kerry, and finally Ben- they have gone above and beyond to support my mother in law.

I cannot believe the kindness, empathy and warmth Ben had with my mother in law in such a difficult time. She has dementia and is suffering a severe trauma. I don't think there could have been anyone else that came in and made us all as a family feel like he did. He is truly an amazing social worker who gave us all the support at such a difficult time that we so desperately needed while sorting out the lasting power of attorney.

I could not recommend this company enough!

From the bottom of heart- thank you for your professionalism, kindness and just being you! It really has made a difficult situation feel so much easier.

We have engaged the services of Nellie Supports twice to make a Mental Capacity Assessment - one for LPA and one for a Will - and on each occasion found them caring towards their client whilst also making absolutely certain of the ability to understand the process. As they went through the process they checked back in a thorough way to enable the assessment outcome to be made on the client's ability to comprehend and follow the process. They were prompt in dealing with the requests and very professional throughout.

Most helpful, precise information, and wasn’t left waiting more than 24 hours for report.