Hopefully You never have any problems because there customer service is almost NONEXISTENT!!! AND When you purchase the sticks and pay for next day , you will get them in 4 days !!! Don’t try... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i wil... Mehr ansehen
Unternehmen hat geantwortet
I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Mehr ansehen
Unternehmen hat geantwortet
Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Kontaktinformationen
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Vereinigtes Königreich
- +44 7788 466215
- support@neafs.com
- neafs.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Closest thing to an actual cigarette - but healthier
Literally the closest thing to an actual cigarette without the harmful chemicals. Much more realistic feeling than wet vapes and healthier too. I'm converted. Highly recommended.
Order came quickly too and well packaged. Many thanks.

Antwort von NEAFS
Great service-would buy again
Great service-would buy again. Highly recommend.

Antwort von NEAFS
Fast delivery
Fast delivery. NEAFS has helped me quit smoking!

Antwort von NEAFS
Good experience on purchase
Easy to order, good communication throughout, and quick delivery.

Antwort von NEAFS
Great product and great service
Great product and great service. Compared to other smoking devices on the market, this is certainly different and impressive with the hit of nicotine (or nicotine free is available!) perfect device and the flavours are spot on. If you're looking for an alternative, give these a try! Perfect service and delivery every time! Thanks Neafs!

Antwort von NEAFS
Amazing Product and super fast…
Amazing Product and super fast delivery!!

Antwort von NEAFS
as a smoker for 20 years I decided to…
as a smoker for 20 years I decided to quit last year & was introduced to Neafs products which have worked perfectly for me I have not gone near or even craved a cigarette in 11 months
So I highly recommend their products
Fast delivery
Fast delivery. I’ve always been happy with the products I receive.
Really lovely customer service!
Just wanted to say how great the customer service was — super friendly, quick to help, and honestly just really nice to deal with. It’s always a bit of a pain when something goes wrong, but they made it easy and stress-free.
Big thanks to the team for being so helpful! It’s rare to get service this good these days.
Excellent Service and Product
Ordered Online arrived Next Day. Taste Good and better than expected for the excellent price. Now got a new Customer ill be buying again !!!
Great product and fast delivery
Great product and fast delivery
Really good product
Really good product, have used now for quite a while and love it!
Tried the pouches
Tried the pouches, very good products , friends use the sticks and love them
The starter bundle is great for the…
The starter bundle is great for the price great alternative for smoking and it’s cheaper healthier the website however is temperamental switching between the products cart and paying can be frustrating it would be great if there were more information about the TEO product also the bundle is a one time use witch is annoying also other than that products and delivery fantastic
mango ice pouches
I purchased the mango ice pouches
I was expecting a nice fruity flavour.. But its taste is discusting.. Very bland and like dirt. I can't even describe the But defo no mango
The TEO device is the best I have ever…
The TEO device is the best I have ever used. The serial number is very small, but I managed to take a photo with my phone, and then zoom in on it. I now have both my TEO and my partner's TEO registered for the one year guarantee.
The snus pouches are incredible
The snus pouches are incredible. The price is really good compared to other brands on the market.
The only problem is the tub design, you need a knife to get into it or you need to take the label off.
Other than that, the product flavours are great, longevity of thr nicotine is great.
All round, I'll be switching to this product permanently.
Mis-sold a product as their website is incorrect.
I ordered a carton of Neafs Original on the basis that the website clearly stated that they were compatible with "all popular devices" but they do not. I have been assured by their AI chat host that I will get a full refund as the website should have made this clear. I have emailed every day for nearly two weeks and they have not responded. They do not answer the phone. I have now been in contact with Trading Standards who are looking into this company. I just want my money back as these sticks were mis-sold. I'm more than happy to return the carton.
impossible to contact
Ordered 200 coffee and a 20 pack of each of the other flavours. Only sent 20 pack of coffee. Impossible to contact - after 4 minutes the phone call just cuts out (if you select 1 for sales you get to leave a message at least). NOT HAPPY AT ALL!
UPDATE: Having finally managed to find an email address they were very apologetic and resent the full order by next day delivery. They still need to sort out the contact issues but their response once contacted was very good.

Antwort von NEAFS
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