Hopefully You never have any problems because there customer service is almost NONEXISTENT!!! AND When you purchase the sticks and pay for next day , you will get them in 4 days !!! Don’t try... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i wil... Mehr ansehen
Unternehmen hat geantwortet
I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Mehr ansehen
Unternehmen hat geantwortet
Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Kontaktinformationen
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Vereinigtes Königreich
- +44 7788 466215
- support@neafs.com
- neafs.com
4.0
Gut
204 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Couldn’t taste any flavour in the…
Couldn’t taste any flavour in the nicotine free. It tastes like cigarettes which isn’t nice when i gave up cigarettes over 8 years ago. Plus they only last for 15 puffs. And once you put in a tip it’s hard to get it out again to change it.
3. Oktober 2025
Antwort von NEAFS
Hi there,
Thank you so much for sharing your feedback — we really appreciate you taking the time to let us know about your experience.
Our nicotine & nicotine-free sticks are 100% tobacco free and are designed to offer a smooth, smoke-free experience that simulates regular cigarettes. It sounds like there might be an opportunity for us to guide you on the proper usage and help you explore other flavour options that may suit your taste better.
Please reach out to us directly at support@neafs.com — our team would be happy to assist you personally and make sure you get the best experience from NEAFS.
Warm regards,
The NEAFS Team
They are aful
28. September 2025
Antwort von NEAFS
Good afternoon to you. I hope you are well today. We are sorry to hear of your experience. If you would like to elaborate on your thoughts and discuss how we can make this right for you. Please visit Neafs.com and create a support ticket, where a member of the team will be glad to take this matter up with you.
Regards
NEAFS SUPPORT
I ordered Neafs refills over 10 days…
I ordered Neafs refills over 10 days ago. I still haven't received any updates on whether the order has even been shipped! Oh my God! It's the XXIst century! You buy something online and immediately get information when your order will arrive! I've sent them about five messages, both through their website and by email! No one has even responded! They're scamming people! Give me my money back!
Update 16.09.2025
I gave it one star, but it turned out the problem was with the Irish store, not the UK store. I received immediate help and a refund from Neafs UK! Excellent customer service. Unfortunately, customer service in Ireland is non-existent. Such a shame. Thank you so much, Richard, for your help!
2. September 2025
Antwort von NEAFS
Hello Dear Customer,
We are deeply sorry for the experience that you have experienced. This is not the service we expect you to receive.
We have requested more information from you in order for us to able to assist you better.
Please reach out to us via email, on info@neafs.com so we can assist you as best we can with the issue that you have experienced.
Warm Regards
NEAFS
Experience of NEAFS product
I’m really impressed with NEAFS! The quality is excellent, the taste is smooth, and it’s a great alternative to traditional options. Delivery was fast and the whole experience has been very positive. Definitely recommend!
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von NEAFS
Thank you so much for the feedback :-)
I have not received the teo pen
I have not received the teo pen , only the sticks , can’t talk to anyone about , tried to email not had anything back , disappointed in your service
30. August 2025
Antwort von NEAFS
Good morning Heather,
I'm very sorry to hear about the missing item in your delivery. Please accept our sincere apologies for the inconvenience caused, and we wish to resolve this matter with the upmost urgency for you.
I want to assure you that a senior member of the Neafs team will be reaching out to you via email within the next hour to assist you further and help resolve this issue as quickly as possible.
Thank you for your patience and understanding, and we shall get this resolved without fail
Warm regards, NEAFS SUPPORT
Antwort von NEAFS
Thank you for the positive feedback :-)
Website easy to use and delivery super…
Website easy to use and delivery super fast and product amazing to stop smoking
31. August 2025
Antwort von NEAFS
We aim to keep up the good service :-)
Disappointed
Ordering and packaging superb.
Device not worth the cost. Tastes like taking a drag through a cool plastic straw that once had a used cigarette housed inside.
21. August 2025
Antwort von NEAFS
Thank you so much for the feedback. We aim to make things right and help where we can.
If you require any further help with this issue, please dont hesitate to contact us on info@neafs.com where we can help as best we can
Regards
NEAFS
Ordering was easy and the payment went…
Ordering was easy and the payment went through smoothly. I like how the platform make it convenient to track orders and offers multiple options to get in touch if needed. With a bit more refinement in customer care, this shop has great potential to be a top choice.
26. August 2025
Antwort von NEAFS
Thank you so much :-)
Perfect for giving up
Really quick delivery, great sales to hit the right price and quality products. Helped me kick the tobacco products out of my life consistently.
21. August 2025
Antwort von NEAFS
Awesome to hear - well done you :-)
Amazing
Amazing! I was a smoker for over 25 years and have not touched a cigarette since finding Neafs. Great customer service and quick delivery. Would highly recommend
21. August 2025
Antwort von NEAFS
This is great to hear - well done you :-)
I smoked cigarettes for 43 years until Neafs!
I smoked cigarettes for 43 years. Over the decades, I tried many alternatives to quit but none worked for me until Neafs!
It's been 2 (easy) years now and I have not touched a tobacco product at all.
My clothes and I no longer smell like an ashtray. I don't have that annoying cough and my fingers are skin coloured!
I tried all the different flavours and while some were not for me, I find the Menthol 1.5% Nicotine sticks the closest thing to smoking. They have literally changed my life.
I am not affiliated with Neafs in anyway whatsoever. I am just a Customer but I feel I must share the experience. Genuinely a super product (along with the Teo heater).
Regarding Neafs as a Company. They do exactly what they say. I place my order on their website and a few days later, my Neafs arrive.
So, great Company too!
I am very, very happy to reccomend.
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von NEAFS
Thank you so much for the great feedback - and well done for kicking the tobacco habit - we look forward to shipping your next order :-)
Just really impressed overall
Just really impressed overall - Friendly commuicaiton, the product is really good value and arrives on time. Has really helped me massivly cut down on smoking at a great price.
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von NEAFS
Thank you so much :-)
Neafs stick and Teo device are the best
For me the Neafs stick and Teo it’s the best for a few years now and if there is any issues they will sort out the best and fast way so definitely recommend .
24. August 2025
Bewertung ohne vorherige Einladung
Antwort von NEAFS
Thank you so much for the feedback - we look forward to packing your next order :-)
well worth giving it a go
used whilst in hospital for a month life saver. Haven't looked back since top markks
20. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von NEAFS
Thank you so much for the feedback :-)
Been using them for some time now.
Been using them for some time now.
Cheaper than the tobacco alternative but just as satisfying.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von NEAFS
Thank you for the feedback :-)
Excellent service
Excellent service! Neaf sticks are the only thing that has helped me to quit smoking
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von NEAFS
Well done on quitting tobacco! :-)
Great customer service
Have been shopping with this company for some time now. Great customer service and items always arrive quickly. Any issues have been dealt with satisfactorily.
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von NEAFS
Thank you so much for the feedback :-)
Great products with an easy to use…
Great products with an easy to use website and customer support is very helpful and swift to respond if you do have any issues
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von NEAFS
Thank you for the feedback. we aim to please as best we can :-)
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