Nature Shop Bewertungen 

464
TrustScore 1 von 5

1.0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Tree of life ring Absolutely awful , what a load of rubbish ,Terrible quality and definitely not silver. brought as a gift for a relative who had seen this ring advertised .it is utter rubbish and... Mehr ansehen

Bewertet mit 1 von 5 Sternen

this company does not honor their terms and conditions (which also keep changing) beware and do not order product from this company. I have cancelled within the time frame as indicated and they are... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I ordered the tree of life ring and a bracelet, in a very short time the bracelet broke and the ring, as per other reviews, was rubbish and definitely not worth the price. I told them I wasn't happy... Mehr ansehen

Unternehmensdetails


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1.0

Ungenügend

TrustScore 1 von 5

464 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

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1.0

Alle Bewertungen

(464)

1 Bewertung in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great friendly helpful service.

I bought boots for daughter, real bargain, they have been great boots up to now very comfortable and stylish for a 12 year old. I have always found the service great. Just like it should be, because of this,this is the first place I will stop when needing any footwear. cheers

10. Januar 2013
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

parcel still hasn;t arrived

i am satisfied by the way natureshop responds to my mail but i made an order on 6th december and shipping was on 7th december.
i wanted those boots for my christmas winter holidays but untill now (5-1-2013) they haven't arrived!!!!!
in every mail they apologised and two days ago they sent me a similar pair because the first i ordered is out of stock,anyway i am satisfied by the support and the way they try to make up but i still have no boots!!!

hopefully my boots will arive soon.....

6. Januar 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Tremendous customer service!

Bought 2 items from Nature Shop and one of the items wasn't in stock.
Bought 2 items from 'Go Outdoors' and both items were not in stock.
Nature Shop apologised quickly and tried to make amends by offering me a more expensive similar item. In every email they apologised for their original error and tried to put things right. 'Go Outdoors' sent me a general email blaming everyone but themselves. Thank you Nature Shop for caring about your customers-much appreciated!
Kev

4. Januar 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic, speedy service.

I placed an order for some boots on 3/1/13. I received my order the morning after, having received free delivery. The boots are fantastic and were considerably cheaper than the dealer's offer (approximately £50 cheaper).

This is the first time I have purchased anything from Nature Shop; I will definitely be shopping here more often!

4. Januar 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beautiful product, Lovely customer service

I love my boots! If it hadnt been for a recommendation posted on Facebook I might never have found them. I'd been looking for the perfect pair of brown boots for literally years when I finally came across these Keen knee length lace ups on the Nature shop site in their lovely range. Every time I wear them, someone comments on them. I feel fantastic in them and can wear them with anything without worrying about the worst the Scottish winter can throw at me. I feel as if they will last forever, they're so sturdy. I just think more people should know about them. All the high street shops had been disappointing on all fronts, from design to quality.

3. Januar 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Quick and super service

In this order as in earlier orders I received the order the next day, having had no extra postage to pay. And it was the correct item, as well as being well packed. I rate the service by this company to be excellent.

30. Dezember 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

trustworthiness

This is my first purchase at the store. As a Shine no doubt. We, Russians, are very fond of a walk to the shops and see everything with your own eyes. But the recommendation of my friends, the permanent customers of the shop, and the speed and quality of service of the shop give me confidence that the services I will use constantly. Honest discounts and convenient site. The second tip to purchase I will write upon receiving the first shipment. Sure , that enthusiasm will still great. and.. hope I get lucky!

I apologize for my language. Use a translator)

27. Dezember 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

great service

great experience with my recent order, even though i ordered late on thursday night before christmas the boots arrived with 2days and they are gorgeous, thanks

26. Dezember 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Extremely good company.

Judge a company by it's service when things go wrong - which happened on my fourth order from Nature shop. Not only did they respond quickly but could not have been more helpful and obliging, way beyond my expectations! Thank you Nature shop. Have just ordered two pairs of slippers making it my fifth and sixth order from them.

26. Dezember 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great experience!

I am very happy with my buying experience at Nature Shop. Shoes that I bought had a great deal on them, haven't seen that price anywhere else. Arrived very fast, safe packaging, very happy with what I got.

22. Dezember 2012
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Poor customer service

Arrived promptly - but when I needed to make an exchange due to a faulty sole in the snow boots it went downhill from there. No exchange notice included in package, so I had to type out a letter explaining what I needed to do. Did try multiple times to call all day, but instead received answer machine saying 'you are calling out of office hours' (on a Friday). Emailed, no response. Left a message on the 'contact us now' button on the website, but there was a 'we'd love to chat another time' message there.

Did get a call the following week and told exchange would be made asap. Note explained I needed the boots to go away ... but am still waiting. Just called now, only to be told you are behind on exchanges. They have been sent out, and fingers crossed will arrive the day before I'm due to go away. Here's hoping...

Recommendations:
1) More staff at customer service centre
2) Enclose a returns notice in your packaging
3) Read returns notices promptly
4) Take down very irritating 'chat to us now' button on website

19. Dezember 2012
Bewertung ohne vorherige Einladung
Nature Shop-Logo

Antwort von Nature Shop

Thank you for your review and I'm sorry to hear that you are disappointed with the service.

In keeping with our environmentally friendly policy, we do not send any invoices in the parcel, just a returns slip with the order number. We ask that our customers pop us an email to notify us of any exchanges/returns so that we can process these straight away.

We're sorry also that you couldn't get through on the phone. We have been extremely busy due to the lead up to Christmas. The hold message should have asked you to hold or leave a message as our customer support representatives are currently on other calls, so I'm sorry that you received an out of office message. I have asked our web team to look into this issue so it will not be a problem in the future.

We are always looking for feedback on how to improve our services so thank you for your review.

Nature Shop

Bewertet mit 3 von 5 Sternen

The delivery took longer than promised and the package was a mess.

When I did not get the shoes when I expected I contacted support and they were very helpful over there. When the shoes finally arrived the box was a sad sight. The shoes were what I expected thank good :-)

18. Dezember 2012
Bewertung ohne vorherige Einladung
Nature Shop-Logo

Antwort von Nature Shop

Thank you for your review and i'm sorry to hear you were disappointed with the service.

Unfortunately the postal service is slightly delayed due to the Christmas rush but I'm glad that the parcel was delivered.

All parcels are checked before leaving the warehouse so I expect the damage to the box was caused by the postal service. If there is any damage to the item please let us know on support@natureshop.co.uk

We are always looking for feedback on how to improve our services so thank you for your review

Nature Shop












































































































































































































































































































































































































































































































































































































Bewertet mit 5 von 5 Sternen

Excellent price and quality!

I ordered a pair of stinger lo by emu australia: the parcel arrived perfectly in time and the boots were beautiful!! Wonderful price and quality... I definitely recommend this online shop!

17. Dezember 2012
Bewertung ohne vorherige Einladung

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