National Windscreens - Weston-super-Mare Bewertungen 

231
•
TrustScore 4.5 von 5

4.7

3 Glencoe Business Park, Warne Road, BS23 3TS Weston-super-Mare, Somerset, GB

•

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My screen was replaced at the Weston office. The staff were very friendly and the screen replaced within 3 hours. It is over 14 days now and I have experienced zero issues.

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Friendly staff and competent work completed in timeframe given. However I have one slight concern in that my car didn’t appear to have been cleaned out sufficiently after the job. I found several piec... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Car Windscreen Replacement. They arrived within the preferred time slot (although I wasn't contacted with an approximate time of arrival, as the emails suggested I would), efficient job done and polit... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The staff were extremely friendly polite and helpful, they arranged everything from start to finish. Even when I paid by card to the Bristol branch the lady on the call was really nice. First time an... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Kfz-Reparatur und -Wartung
  2. auch in
  3. Autoglaswerkstatt
  4. Autowerkstatt

Über National Windscreens - Weston-super-Mare

Vom Unternehmen geschrieben

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Kontaktinformationen

  • 3 Glencoe Business Park, Warne Road, BS23 3TS, Weston-super-Mare, Somerset, Vereinigtes Königreich

  • 01934-660-063

4.7

Hervorragend

TrustScore 4.5 von 5

231 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.7

Alle Bewertungen

(231)

21'868 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Quick

Quick, efficient.managed to repair but not completely as still showing where the stone had hit the windscreen. I was assured that the work done would stop any further damage.

26. Juni 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens

Bewertet mit 4 von 5 Sternen

Brilliant service at Weston.

Brilliant service at Weston.
Only issue was payment. I was given a number to ring that wasn't answered on several occasions and had to ring main office instead.

12. Juni 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 5 von 5 Sternen

Good

Friendly, no hassle, good job.

10. Juni 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens

Bewertet mit 5 von 5 Sternen
National Windscreens - Weston-super-Mare-Logo

Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 5 von 5 Sternen
National Windscreens - Weston-super-Mare-Logo

Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 5 von 5 Sternen

Highly recommended

Looked after my car which I take great care of, replaced my windscreen quickly, great communication at all times. Very friendly and professional. Used them once before to repair a chip and they have exceeded my expectations.

24. Mai 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 5 von 5 Sternen

What great service

Very good contact from them.
Very efficient, polite and prompt service.
Would highly recommend this company.

22. Mai 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 5 von 5 Sternen

Great

Great experience got it done before my appointment as a cancellation came up. New window in an able to drive in less than 2 hours.

10. Mai 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 5 von 5 Sternen

Friendly, efficient and easy

Friendly and efficient

4. Mai 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 5 von 5 Sternen

Prompt service and friendly helpful…

Prompt service and friendly helpful advice

4. Mai 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 5 von 5 Sternen

Repairer was on time

Repairer was on time, polite and helpful. All completed and neat and tidy and not too long.

27. April 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 5 von 5 Sternen

Professional and conscientious

Took longer than anticipated, but the technician was dedicated to make sure everything was correct before he signed the job off

25. April 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 4 von 5 Sternen

The service was great and carried out…

The service was great and carried out really in itself my only issue was that I had to rebook it because my first booking over the phone wasnt put into he system itself so had to phone again and book a later date. Other than that it was excellent the staff on the phone were very understanding and really polite as was the gent who came out and did the repair.

18. April 2024
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Antwort von National Windscreens - Weston-super-Mare


Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 3 von 5 Sternen

Check your vehicle before you leave site.

The man in the office was very friendly and polite. The windscreen was fitted very quickly within a hour. On the way home we noticed a loud rattle coming from the drivers door and windscreen area. We immediately turned around and returned to the workshop, unfortunately both staff members had left the office. We phoned the helpline and reported the problem later we received a phone call from the staff member that was originally in the office he told us that the fitter would come to our house that afternoon and sort out the problem. Later that day he called in to sort it out I explained that the window trim was making a rattling noise and appeared to be proud of the windscreen he pulled it of at the top and pushed it back on again and said that it was fixed. After he left we took it out to check if the noise had stopped it hadn’t stopped it was exactly the same. The next day i noticed the window trim was still proud of the windscreen, I removed the trim and noticed that one of the retaining clips was missing luckily I found it caught in the rubber door seal completely obscured by the rubber after cleaning the area I replaced the missing clip cleaned the area so that the windscreen trim could now seat properly and fitted the trim correctly. This took some considerable time and had it been done properly in the first place it would not have been rattling due to the missing clip. I think the staff were under pressure to get out to cover their mobile appointments and didn’t take the time to finish the job properly.

18. April 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.

If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk

Thank you again for bringing this to our attention.

Kind regards,
National Windscreens

Bewertet mit 3 von 5 Sternen

Average service

Turned up on time, nice friendly bloke to talk to.
Unfortunately he cracked the windscreen pillar molding trim on one side. That's not a major problem although it subsequently cost me £60 for a new pair but I'm annoyed that he didn't mention it. Also, he didn't put the dashcam wiring back in its original place so now I have to go and reroute it. He did OK with the windscreen but I'm overall disappointed.

17. April 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi

Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.

If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk

Thank you again for bringing this to our attention.

Kind regards,
National Windscreens

Bewertet mit 5 von 5 Sternen

Weston Super Mare branch…

Cracked windscreen on my Fiesta.Weston Super Mare branch. Really good communication though the whole process. Dropped the car off. Picked it up an hour and a half later. All done, polite staff tidy job, All sorted minimum of hassle. 5stars chaps

10. April 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 5 von 5 Sternen
National Windscreens - Weston-super-Mare-Logo

Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 5 von 5 Sternen

It was the company my insurance company…

It was the company my insurance company uses

7. März 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 5 von 5 Sternen

Panoramic roof replacement

I had an entire panoramic roof replaced the staff were helpful and friendly, worked quickly and with no mess. Great service

5. März 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Bewertet mit 4 von 5 Sternen

good service but could have provided…

good service but could have provided more communication up front so to avoid misunderstandings concerning timings

5. März 2024
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Antwort von National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

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