Got a booking promptly (within a few days of my old windscreen developing a crack), and the service was professional, friendly and fast. Within a couple of hours I was driving home with a shiny new wi... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A tricky job as the car was a newly launched BMW IX3 Neue Klasse and i don't think any had previously needed a new windscreen. The work was carried out quickly and efficiently with a little tech suppo... Mehr ansehen
Unternehmen hat geantwortet
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... Mehr ansehen
Unternehmen hat geantwortet
I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über National Windscreens - Trowbridge
Vom Unternehmen geschrieben
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktinformationen
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, Vereinigtes Königreich
- 01225-220-187
4.6
Hervorragend
321 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Far superior service to Autoglass!
Far superior service to Autoglass when we had the same unfortunate experience of needing to replace the windscreen in April. They took 4 months to order the part and multiple issues with the service whereas National Windscreens communicated throughout and had the windscreen replaced within a week of the call. Would definitely recommend.
7. November 2024
Antwort von National Windscreens - Trowbridge
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our service to be superior to your previous experience. We strive to provide our customers with a seamless and efficient service, and we're glad that we were able to meet your expectations. We appreciate your kind words and recommendation.
Excellent Service
Friendly and efficient service. Kept in contact to update me on what time they expected to be with me and were courteous and informative.
30. Oktober 2024
Antwort von National Windscreens - Trowbridge
Thank you for your kind words. We're delighted to hear that you were happy with the service you received. We appreciate your feedback and are committed to providing excellent service.
Antwort von National Windscreens - Trowbridge
Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience.
Really good service
Really good service, my windscreen was replaced quickly. Friendly, helpful and knowledgeable staff
29. Oktober 2024
Antwort von National Windscreens - Trowbridge
Thank you for your kind words! We're delighted to hear that you were happy with the service you received. We appreciate your feedback and are glad you found our staff friendly, helpful, and knowledgeable.
Antwort von National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellect hassle free service
Good frist contact on the phone. Mobile van turned up on time, was clear about what could and could not be achieved. Made a good job and was good at communicating with customer.
21. Oktober 2024
Antwort von National Windscreens - Trowbridge
We appreciate your kind words! We're glad you had a positive experience with our team. We strive to provide excellent service and are pleased to hear that our technician was able to meet your needs.
Professional service
Windscreen on our minibus we required is an unusual shape.They had to order it from manufacturer. That wasn't a problem for National Windscreen. Within 5 days we had brand new windscreen fitted. Highly recommended
13. Oktober 2024
Antwort von National Windscreens - Trowbridge
We appreciate your kind words and are glad to hear that you were satisfied with our service. We understand that finding the right windscreen for your minibus can be challenging, and we're pleased that we were able to source and install a new one for you within five days. We strive to provide our customers with the best possible experience, and we're happy to hear that we met your expectations.
Great customer service
Great customer service, kept me informed throughout the process.
18. Oktober 2024
Antwort von National Windscreens - Trowbridge
Thank you for taking the time to leave a review. We're glad to hear you were happy with the service you received. We appreciate your feedback.
Efficient friendly operatives who…
Efficient friendly operatives who replaced my windscreen in exactly the time they had estimated. Would have been 5 stars but during the process, the windscreen washer tube was knocked off a mounting and I thought my washers had failed until I found and fixed the problem.
18. Oktober 2024
Antwort von National Windscreens - Trowbridge
We appreciate your kind words about our operatives and their efficiency. We're sorry to hear about the issue with your windscreen washer tube. We strive for a smooth and flawless experience for all our customers, and we'll take your feedback into account to ensure that such incidents are minimized in the future.
I could not get a clear answer to the…
I could not get a clear answer to the question "how long is it going to take to get the parts"
14. Oktober 2024
Antwort von National Windscreens - Trowbridge
We understand your frustration with the lack of clarity regarding the parts delivery timeframe. We strive to provide our customers with accurate and timely information. We will review our processes to ensure we are providing clear and concise communication.
Stone damage
Well informed of arrangements. Arrived on time. Job completed. 1st class.
14. Oktober 2024
Antwort von National Windscreens - Trowbridge
Thank you for your kind words. We appreciate your positive feedback and are glad to hear that you were satisfied with our service.
Everything went to programme and no…
Everything went to programme and no problems with my replacement and excellent service.
9. Oktober 2024
Antwort von National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service!!!
The appointment was easy to book, the service on the day was excellent and the work was great... I would highly recommend these guys!
4. Oktober 2024
Antwort von National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very helpful
Very helpful, started on time, efficient and excellent work completed. Thank you.
3. Oktober 2024
Antwort von National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Kept informed from insurance claim to replacement.
Confirmation of appointment, reminder of the appointment all very helpful. Staff at reception were efficient and friendly and even gave us instructions on how to get to the town and what shops etc were there. Given a time of two and a half hours to complete the job but I received a phone call less than two hours later to say that the car was ready for collection. Good service.
1. Oktober 2024
Antwort von National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The gentleman that came out to see me…
The gentleman that came out to see me was punctual, really helpful and efficient.
16. September 2024
Antwort von National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Repaired not replaced
Came to me and repaired the small chip. No need to replace the whole windscreen, brilliant. Polite and courteous technician.
19. September 2024
Antwort von National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great Service
Friendly helpful staff who explained the windscreen replacement process. Very clean as no mess left on drive or in the vehicle
17. September 2024
Antwort von National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwort von National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwort von National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.