Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Emplo... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
During my first appointment wrong windscreen was in the teams van (has an offset), next time they came it was fitted fine with a new and correct size windscreen glass. Today after 2 weeks, the centr... Mehr ansehen
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My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... Mehr ansehen
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Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über National Windscreens - Telford
Vom Unternehmen geschrieben
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktinformationen
Stafford Park 15, TF3 3BB, Telford, England, Vereinigtes Königreich
- 01952-350-057
4.5
Hervorragend
421 Bewertungen
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Antwort von National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service and directions
We got lost en route - service bloke gave great directions and great job fixing windscreen
14. Juli 2026
Antwort von National Windscreens - Telford
We're so glad to hear that our team was able to provide excellent directions and that you were happy with the windscreen repair. Thank you for your positive feedback!
Good overall service
Good overall service, everything went well. Communication was good.
20. Juli 2026
Antwort von National Windscreens - Telford
We are so pleased to hear that everything went well and that you had a positive experience with our service. Your feedback about our communication is greatly appreciated.
Joe the fittercdid an exerllent job…
Joe the fittercdid an exerllent job quick clean and very proffesinal would recommend
20. Juli 2026
Antwort von National Windscreens - Telford
We're so pleased to hear that our fitter did an excellent, quick, and clean job, and that you found them very professional. Thank you for your recommendation!
Antwort von National Windscreens - Telford
We're so pleased to hear that you experienced great service, were kept updated, and appreciated the quick turnaround. Thank you for your wonderful feedback!
Antwort von National Windscreens - Telford
We are so pleased to hear that you were very happy with our services. Thank you for your wonderful feedback!
Great service
Great service! The windscreen was replaced quickly and professionally. Friendly fitter, excellent workmanship, and everything was left clean and tidy. Highly recommend.
3. Juli 2026
Antwort von National Windscreens - Telford
We're so pleased to hear you received great service and that your windscreen was replaced quickly and professionally. It's wonderful that our fitter was friendly, and that you appreciated the excellent workmanship and how clean and tidy everything was left. Thank you for your high recommendation!
Really professional company
Really professional company. Replaced the windscreen with little fuss. I was really impressed with how easy it was. Communications were good, although appointment availability was limited, which meant that I had to wait over a week to get an appointment. This meant that I had very restricted use of my car whilst I was waiting. Which proved to be inconvenient. The replacement took 5 hours and not “up to 4 hours” as stated by the Company. However, I have no complaints about the service or the quality of the work
26. Juni 2026
Antwort von National Windscreens - Telford
We appreciate your positive feedback regarding our professionalism and the quality of the windscreen replacement. We sincerely apologize for the limited appointment availability and the inconvenience this caused with your car's use. We also regret that the replacement took longer than initially communicated. Your comments are valuable, and we're glad you're happy with the service and work.
Antwort von National Windscreens - Telford
We are sorry to hear that our work did not meet your expectations and that you are still seeing imperfections. We appreciate you bringing this to our attention. We are committed to improving our services and your feedback is invaluable in helping us achieve that. We are reviewing our processes to prevent similar issues in the future.
Very friendly and helpful technician
Very friendly and helpful technician. Explained what ge was doing and what to expect
17. Juni 2026
Antwort von National Windscreens - Telford
We're so pleased our technician was friendly, helpful, and explained everything clearly. Thank you for your kind words!
Staff were very helpful
Staff were very helpful, offered to replace my car's glass despite me coming in a couple days early for my apppointment, since they had it in stock. Replacement and calibration was completed by midday with no issues.
3. Juni 2026
Antwort von National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
Apart from a couple of errors regarding text and e mail information being incorrect the whole procedure was excellent.
18. Juni 2026
Antwort von National Windscreens - Telford
We appreciate your positive feedback. We're glad the procedure was excellent, and we'll address the text and email errors.
did not arrive when promised and denied the promise
very disappointing on the phone promised first call 9 am , but engineer tracking gives no time and calls to the branch get different messages. I am losing a days wages while the National windscreen agents are clearly lying about their priorities.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von National Windscreens - Telford
We sincerely apologize for the miscommunication and inconvenience regarding your appointment. We are actively reviewing our scheduling and communication processes to prevent such issues. Thank you for bringing this to our attention.
Work done promptly and efficiently.
12. Juni 2026
Antwort von National Windscreens - Telford
We are pleased you experienced prompt and efficient service. Thank you for your feedback.
Small problem initially but easily…
Small problem initially but easily remedied by Jo the manager, very helpful and professional.
BIG THANKS
12. Juni 2026
Antwort von National Windscreens - Telford
We're so pleased our manager was very helpful and professional in resolving your initial concern. Thank you for your kind words!
Very efficient
11. Juni 2026
Antwort von National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional and efficient service
Once there the service was friendly, professional and efficient
9. Juni 2026
Antwort von National Windscreens - Telford
We're so pleased you received friendly, professional, and efficient service. Thank you for your feedback!
Easy booking system and friendly staff…
Easy booking system and friendly staff on site. Thank you.
8. Juni 2026
Antwort von National Windscreens - Telford
We are so glad you found our booking system easy and our staff friendly. Thank you!
Speed and effort put in to accommodate…
Speed and effort put in to accommodate customer, feel good, old fashioned service - a promise made = a promise kept. Staff eager to please. (not just a case of putting the money in the till).
Follow up direct contact - with branch kept in loop.
Clean work - staff have clearly pride in what they do.
5. Juni 2026
Antwort von National Windscreens - Telford
We're so pleased to hear about your positive experience with our team's effort and dedication. It's wonderful to know our staff's pride in their work shone through. Thank you for your kind words!
Great job
Technician was friendly and professional. Did a quality job. Had troubles initially as the 1st job was booked as repair and not a replacement but fortunately got it done 3 or 4days before my mot was booked
29. Mai 2026
Antwort von National Windscreens - Telford
We're glad to hear our technician was friendly and professional and that the job was completed to your satisfaction. We appreciate your feedback regarding the initial booking issue.
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