The fitter was highly professional and experienced. Someone had previously had the screen trims off and bodged them back on. He relied on his 20+ yrs experience and corrected all of the previous mi... Mehr ansehen
Unternehmen hat geantwortet
12 City Industrial Park, Southern Road, SO15 1HA Southampton, Hampshire, GB
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The fitter was highly professional and experienced. Someone had previously had the screen trims off and bodged them back on. He relied on his 20+ yrs experience and corrected all of the previous mi... Mehr ansehen
Unternehmen hat geantwortet
Windscreen replaced - job adequate - fine but… Original booking was changed cos right staff not working g that day. Inside of new windscreen needed re cleaning - really smeery. Was told at least 4... Mehr ansehen
Unternehmen hat geantwortet
Was scheduled for 10:00 appointment drop off and informed it will be 4 hours so around 14:00 it will be ready, didn't get a call till 15:30 that the car ready. From car app, the car wasn't moved or st... Mehr ansehen
Unternehmen hat geantwortet
I was very stressed when a crack appeared in my windscreen but thankfully the whole process of the repair was stress free. Booked a slot online, dropped the car off in the morning and collected it lat... Mehr ansehen
Unternehmen hat geantwortet
Vom Unternehmen geschrieben
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
12 City Industrial Park, Southern Road, SO15 1HA, Southampton, Hampshire, Vereinigtes Königreich
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Antwort von National Windscreens - Southampton

Antwort von National Windscreens - Southampton
Awful to contact! I tried 5 different numbers and over 13 times to call to find out what was happening with my car got a taxi there to find they hadn’t started my car 6 hours after it had been booked in. They sent me the payment link 2 weeks after it was done. Go else where the communication is horrid and there is no system or phone line.

Antwort von National Windscreens - Southampton
Good communication with skilled fitters. Bit of confusion with which windscreen was needed for my car but fitted without any issues.

Antwort von National Windscreens - Southampton
This is my second time using National Windscreens and it wasn’t much better than the first experience! I booked the appointment because my window got smashed from a stone that got flicked up from our lawn mower! Managed to get a booking for 3 days time so wasn’t too bad. The day of my booking I got a phone call in the morning at about 9:30am from someone really miserably explaining that they had to go and collect the window to fit into my car and that ‘no one had bothered to tell him that’, his attitude sort of made out like it was my fault he had to do this! I asked for an afternoon appointment as I had preschool run twice in the morning but the guy on the phone said they’ll try and fit me in today but if not then maybe later on? I was told someone would contact me to confirm but after a few hours I called them at 3pm, no one answered the office phone after being on hold for 7 minutes. The chat service couldn’t get through to the technician either. After I tried again and again someone finally managed to get hold of them and apparently my technician was stuck in Winchester so wouldn’t be able to make it. They managed to send someone out at 5:30pm and fit it fine, this guy was very friendly so thank you to him!

Antwort von National Windscreens - Southampton
i was given a time the car would be ready and this wasn't the case - i planned my work day around this and was disappointed.

Antwort von National Windscreens - Southampton
Everything went well.
Friendly guy in reception. Job well done.
The location of the premises a little awkward as I was warned it would take 4 hours so had to organise lift there and back.

Antwort von National Windscreens - Southampton
I needed a new windscreen with configuration and was pushed for time, the guys pulled out all the stops and had me up and running in no time. Superb high quality job delivered 👊🏻

Antwort von National Windscreens - Southampton
The gentleman that fitted my windscreen was very helpful and very professional
I would highly recommend national windscreen Southampton

Antwort von National Windscreens - Southampton

Antwort von National Windscreens - Southampton
Great friendly service. All went to plan and new windscreen fitted very promptly.

Antwort von National Windscreens - Southampton
National Windscreens contacted me quickly and kept in contact so it was easy to know what was happening. The repairer let us know when he would be arriving, was prompt, explained what he would do and completed the work to a high standard.

Antwort von National Windscreens - Southampton
During the windscreen replacement camera and sensor was damaged.

Antwort von National Windscreens - Southampton
Very polite, professional, efficient service from initial
telephone call to insurers and service from engineer who replaced windscreen. Thank you.

Antwort von National Windscreens - Southampton

Antwort von National Windscreens - Southampton
Your guy was very friendly and professional. Carried out the job well cleaned up after himself, all good

Antwort von National Windscreens - Southampton
The windscreen of my audi Q2 received a stray hit on the M1. I got in touch with my insurance company who then directed me to National windscreens. My experience with them was fantastic. One phone call to schedule my appointment and that was it. Staff very welcoming and great job done by replacing the screen…

Antwort von National Windscreens - Southampton
Prompt service and the 2 guys where polite and done a good job

Antwort von National Windscreens - Southampton
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