Excellent service from National Windscreens. The technician arrived on time and fitted the first windscreen quickly and cleanly, but the rear view mirror could not be fitted due to a bracket issue... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechseln1 Carr Road, Fengate, PE1 5YA Peterborough, Cambridgeshire, GB
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Das sagen Bewerter
Had a large crack in top passenger side of my windscreen, rang up and booked in for a replacement through my insurance. No issues nice and simple and job was completed.
Unternehmen hat geantwortet
Friendly, knowledgeable and helpful staff. Only lost one star because of an issue with the new screen. They tried to resolve quickly, but conceded would need a replacement screen to resolve. Appoin... Mehr ansehen
Unternehmen hat geantwortet
Took my car there following vandalism to my windscreen, the managed the whole insurance stuff, despite National failing to contact my insurance company to seek authorisation, they accepted my car an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über National Windscreens - Peterborough
Vom Unternehmen geschrieben
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktinformationen
1 Carr Road, Fengate, PE1 5YA, Peterborough, Cambridgeshire, Vereinigtes Königreich
- 01733-785-027
4.5
Hervorragend
702 Bewertungen
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Antwort von National Windscreens - Peterborough
We are so happy to hear that you received fast and efficient service. Thank you so much for your positive feedback; we appreciate it.
Friendly, welcoming and informative
I called into the branch a week before my appointment to double check it was long enough to also calibrate driving aids. I was both welcomed and reassured. On the day I was again welcomed in person and subsequently contacted by phone to be made aware of a concern. The whole process was shorter than expected and I was reassured about driving after the windscreen replacement and given realistic advice about car washing.
1. Mai 2026
Antwort von National Windscreens - Peterborough
We appreciate you sharing your experience. We're happy to hear that you were welcomed and reassured about the calibration. It's great to know the process was shorter than expected and that you received helpful advice. Thank you for your positive feedback!
The screen was changed very quickly once the booking had been arranged
The screen was changed very quickly and with no fuss. Although their was a couple of weeks delay in getting the booking.
21. April 2026
Antwort von National Windscreens - Peterborough
We're happy to hear that the screen replacement was quick and easy! We apologize for the booking delay and appreciate your patience. Thank you for your feedback.
Antwort von National Windscreens - Peterborough
We appreciate you taking the time to share your experience, and we are so glad to hear that everything was great and fast for you.
Service was and a good job but I had to…
Service was and a good job but I had to provide transport
22. April 2026
Antwort von National Windscreens - Peterborough
We're glad the service was good. We appreciate your feedback regarding the transportation issue and will consider it. Thanks!
Friendly and approachable staff
Lots of parking. Felt very comfortable entering the building with very clear signs to reception. Very friendly and approachable staff, who answered any questions I had and made sure to tell me when to expect a call from them to pick up my vehicle. Would recommend them 👌
23. April 2026
Antwort von National Windscreens - Peterborough
We appreciate you sharing your feedback. We're happy to hear that you found the parking convenient and the building easy to navigate. It's great to know you were pleased with our friendly and approachable staff and the information they provided.
Quick and Professional Windscreen Replacement
I had my car windscreen replaced by National Windscreens and I’m very satisfied with the service. The work was completed quickly and to a high standard. Everything was smooth and professional. Highly recommended.
14. April 2026
Antwort von National Windscreens - Peterborough
We appreciate your positive feedback and are so glad to learn that you're very satisfied with our service. It's great to know the windscreen replacement was completed quickly and to a high standard. We appreciate your recommendation.
Straight found clear correspondence and…
Straight found clear correspondence and plenty of reminders 😊
14. April 2026
Antwort von National Windscreens - Peterborough
We're happy to hear that our communication and reminders were helpful and clear for you. Thank you for your positive feedback; it means a lot to us.
All very smooth
All very smooth, turned up when they said they would a neat and tidy job.
3. April 2026
Antwort von National Windscreens - Peterborough
We appreciate your positive feedback! We are so happy to learn that everything went smoothly and the job was neat, tidy, and on time.
Antwort von National Windscreens - Peterborough
We're happy to hear that you were greeted well and received a first-class job. Thank you for your positive feedback; it means a lot to us.
Overall experience was great with my…
Overall experience was great with my windscreen replacement
30. März 2026
Antwort von National Windscreens - Peterborough
We're happy to hear that your windscreen replacement experience was great. Thank you for sharing your positive feedback with us; we appreciate it.
Antwort von National Windscreens - Peterborough
We appreciate your positive feedback! We are so happy to learn that you were pleased with our timing and the person at the desk.
Small windscreen crack.
Available booking slot was very next day so not sure if I got lucky. The staff member upon arrival was very friendly and helpful, explained everything in detail and fixed the crack in the windscreen much faster then I expected. Overall pleased.
21. März 2026
Antwort von National Windscreens - Peterborough
We appreciate you sharing your experience. We're happy to hear that the booking was convenient and that our staff member was friendly and helpful. It's great to know the windscreen crack was fixed quickly and that you are pleased with the service.
Generic reminder lost my faith in your promise.
I booked my MOT for the day after the screen replacement was booked but the screen was delayed until the next day. The person who rang promised to get me in as first job which would have just left time for the glue to set and get to the MOT centre but when the reminder came it said the screen could be any time that day so I re-booked the MOT for the next slot which was a week later. As it turned out the screen was fitted in time for the original MOT appointment but the reminder made me unsure. Last time I had a screen replaced it was delayed and I failed the MOT so I didn't want to risk it again. Sending out "generic" reminders is ok but if it contradicts your promises it doesn't give me much faith in getting the job done to a deadline.
18. März 2026
Antwort von National Windscreens - Peterborough
We appreciate you taking the time to share your experience. We're sorry to hear about the conflicting information regarding your screen replacement and MOT booking. We understand your frustration with the reminder and the uncertainty it caused, especially given your past experience. We will review our communication process to ensure our reminders align with promises made.
Excellent service
Once it was established that my windscreen could not be replaced at my home the service was excellent - the job was done in less than the time quoted - and I also received a cup of coffee in warm comfortable surroundings while I waited - Thank you.
13. März 2026
Antwort von National Windscreens - Peterborough
We're glad you enjoyed your experience. We appreciate your patience regarding the initial scheduling and are happy the replacement was completed quickly and comfortably. Thank you for your review!
Booking process was nice and easy as…
Booking process was nice and easy as was paying for the windscreen.
Dropped my car off with no issue the member of staff I dealt with when dropping it off let me drop it off just before 8:30.
However when I went to collect my car there was 5 members of staff all sat at their desks talking amongst themselves and I was stood waiting for around 10 minutes before someone actually came to the front desk to ask any details
12. März 2026
Antwort von National Windscreens - Peterborough
We're happy the booking and payment process was easy. We regret that you experienced a delay upon collection due to our team being occupied. We appreciate your feedback and will address this to improve our customer service.
Polite, efficient and on time
8. März 2026
Antwort von National Windscreens - Peterborough
We appreciate you letting us know that our service was polite, efficient and on time! We are so happy you were pleased with us.
Turned up at the time given & the work…
Turned up at the time given & the work was done within 15 minutes (chip within screen )
6. März 2026
Antwort von National Windscreens - Peterborough
We're happy to hear that the service was completed quickly and efficiently at the scheduled time. We appreciate you taking the time to share your positive experience!
The Tech was very good
The Tech was very good, friendly and knowledgeable. She explained everything clearly and got on with it.
6. März 2026
Antwort von National Windscreens - Peterborough
We're happy to hear that our tech was friendly, knowledgeable, and clearly explained everything. We appreciate you letting us know about your positive experience!
Antwort von National Windscreens - Peterborough
We appreciate you taking the time to share your feedback with us. We're happy to hear about your experience with our repairs.
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