Scratched car and tried to cover it up, Got sealant all over the white interior trims and exterior paintwork and fitted the wrong screen. . Incredibly poor service. Followed by the best service you co... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
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Das sagen Bewerter
Booking was very straight forward. The guy that worked on my car was phenomenal to say the least. He called me on the day to confirm everything and, once I was there, he took care of everything in suc... Mehr ansehen
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I dropped my car off for a replacement windscreen rcently and was greeted in the reception in a friendly and courteous manner. Had a brief chat with one of the chaps whilst he inspected the damage. I... Mehr ansehen
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Too many 5 start reviews are missed with people only adding on Trustpilot when they've had a bad experience. I've got to say from end to end I couldn't fault National Windscreens, in fact they exceede... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über National Windscreens - Northampton
Vom Unternehmen geschrieben
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktinformationen
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, Vereinigtes Königreich
- 01604-930-197
4.5
Hervorragend
958 Bewertungen
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10/10 would recommend.
Booking was very straight forward. The guy that worked on my car was phenomenal to say the least. He called me on the day to confirm everything and, once I was there, he took care of everything in such a short span of time that I lowkey thought it might've been a mistake. 10/10 would 100% recommend. And credit where it is due, that bloke deserves a raise no matter how much they're paying him.
9. Oktober 2026
Antwort von National Windscreens - Northampton
We're delighted to hear that your booking process was straightforward and that our technician provided such phenomenal service. It is wonderful that he kept you informed, took great care of your vehicle, and completed the work so efficiently. We will be sure to pass along your high praise and recognition to him!
If only your fitting team were as good as your complaints department!
Scratched car and tried to cover it up, Got sealant all over the white interior trims and exterior paintwork and fitted the wrong screen. . Incredibly poor service. Followed by the best service you could wish for. They were absolutely brilliant with dealing with my complaint. The second screen fitting, replacement a pillar trims and smart repair were all arranged without question and so efficiently. 2nd screen fitting was completed within 2 hours and without fault. I just cant score higher due to the initial failing and the attempted cover up that led to the complaint.
2. Oktober 2026
Antwort von National Windscreens - Northampton
Thank you for sharing your feedback. We appreciate you highlighting both the initial issues with the vehicle damage, incorrect glass, and sealant, as well as our subsequent efforts to resolve these problems. It is reassuring to know our team handled the complaint efficiently by replacing the damaged trims, correcting the paintwork, and properly installing the second windshield. However, we take the initial poor workmanship and lack of transparency very seriously. We are addressing these service failures internally to ensure our quality control and honesty standards are strictly upheld in the future.
Great service by the fitter totally…
Great service by the fitter totally professional service
7. Oktober 2026
Antwort von National Windscreens - Northampton
We are so pleased to hear that you experienced great service and found our fitter to be completely professional throughout the job. Thank you for your wonderful feedback!
I phoned several times and sent Email…
I phoned several times and sent Email several times. No one gets back to you. They reckon they’ll Email and getting in contact and they haven’t trying to get a windscreen replaced and it’s now in the seventh week they call themselves the professionals more like idiots.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von National Windscreens - Northampton
Thank you for taking the time to share your feedback. We appreciate your patience and recognize how frustrating it is to deal with a weeks-long delay and unreturned messages regarding your glass replacement. We are reviewing our communication procedures and taking immediate steps with our service team to address these lapses and follow up on your request.
Excellent communication and service.
Excellent communication regarding appointment and location. Friendly, helpful and professional staff. Chris was informative and helpful when dropping car off and good communication for pick up too.
17. September 2026
Antwort von National Windscreens - Northampton
We're so pleased to hear that you had such a great experience with our team! It's wonderful that you appreciated the clear updates regarding your appointment and location, as well as the helpful and professional service during your drop-off and collection. Thank you for sharing your positive feedback!
Antwort von National Windscreens - Northampton
We are so pleased to hear that you had such a wonderful overall experience and found our team members to be welcoming and knowledgeable. Thank you for your wonderful feedback!
Courteous and helpful staff. Would recommend!
I dropped my car off for a replacement windscreen rcently and was greeted in the reception in a friendly and courteous manner. Had a brief chat with one of the chaps whilst he inspected the damage. I was asked to return a little later in the day and was pleased to find that the job was all finished. I am happy with the result and with the level of service I experienced. I would have no hesitation in recommending this branch based on the excellent attention I received.
Many thanks.
8. Oktober 2026
Antwort von National Windscreens - Northampton
We are delighted to hear that you had such a positive experience during your recent visit. It is wonderful that our team provided friendly service, completed the work promptly, and left you satisfied with the quality of the repair. We truly appreciate your kind recommendation and support.
A really quick and easy windscreen…
A really quick and easy windscreen replacement, staff were friendly and communication was good.
3. September 2026
Antwort von National Windscreens - Northampton
We're so pleased to hear that your windscreen replacement was completed so quickly and effortlessly. It is wonderful to know that our team kept you well-informed and provided such friendly service throughout the process. Thank you for taking the time to share your wonderful feedback with us!
Job well done
Arrived at 7:30 am. Friendly welcome and work was started immediately. Job completed in less time than expected.
Excellent service
7. Oktober 2026
Antwort von National Windscreens - Northampton
We're so pleased to hear that you received a friendly welcome and that the work was started promptly and completed even faster than you anticipated. Thank you so much for taking the time to share your feedback about our excellent service!
Brilliant service
4. Oktober 2026
Antwort von National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Job well done
Although had to wait a few weeks to get booked in, decided to have new windscreen at home. Technician kept me up to date on his arrival time and I could check on the link they sent me. Technician friendly and kept me informed what he was going to do and what he was doing. Did a great job and gave aftercare advice. Well done
30. September 2026
Antwort von National Windscreens - Northampton
We are so pleased to hear about your positive experience with our home replacement service! We appreciate your patience regarding the booking wait, and it is wonderful to know that our technician kept you well-informed throughout his visit, completed a great job, and provided helpful aftercare guidance.
Very easy and straightforward booking…
Very easy and straightforward booking process. The staff are very friendly, helpful, and professional, and communication is excellent throughout. I am very pleased with the service I received from the team at the Northampton branch.
29. September 2026
Antwort von National Windscreens - Northampton
We're so pleased to hear that you found the booking process smooth and straightforward! It's wonderful that the team at our branch provided such friendly, professional service and maintained excellent communication throughout your experience. Thank you for sharing your positive feedback!
Friendly staff, rushed job
Firstly, the fitter was very polite and friendly and got the job done quickly. However, having specified an afternoon slot I ended up being the first job in the morning, meaning I had to cancel plans to fit around the fitting. The fitting process was smooth however the quality of fitting was subpar. Bits of old adhesive were left both inside the cabin and under the bonnet, paint chipped around the aperture, adhesive oozing out the exterior around the glass and the quality of glass was clearly not great as the scuttle no longer sits flush. While the process itself was painless, the quality of glass and the pressure on the fitter to complete so many jobs miles apart unfortunately led to a rushed job and a poor quality result.
22. September 2026
Antwort von National Windscreens - Northampton
We are truly sorry to hear about your experience, particularly regarding the scheduling confusion that disrupted your plans and the disappointing quality of the fitting. It is very concerning to hear about the excess adhesive, chipped paint, and the ill-fitting scuttle panel left on your vehicle. We completely understand your frustration with the rushed nature of the job, and we take your comments about our service standards very seriously as we work to review our processes.
Exceeded Expectations
Too many 5 start reviews are missed with people only adding on Trustpilot when they've had a bad experience. I've got to say from end to end I couldn't fault National Windscreens, in fact they exceeded expectations in terms of delivery of the windscreen. I couldn't recommend them enough and the ONLY windscreen company willing to help me with a challenging car. Thank you.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von National Windscreens - Northampton
Thank you so much for taking the time to share such a wonderful review. We are thrilled to hear that our team exceeded your expectations and was able to assist you with your vehicle when others could not. Your kind words and recommendation mean a great deal to us.
Antwort von National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwort von National Windscreens - Northampton
We are so pleased to hear that you found our staff to be friendly and helpful, and that we did a good job. Thank you for your wonderful feedback!
On the day excellent service but the…
On the day excellent service but the booking not so good. Booked a morning appointment online only to get a message a couple of days later saying they didn’t have a morning appointment which was a bit of an issue as a community children’s nurse having already booked visits and needing my car for them. Had to rearrange my whole day. Why advertise morning appointments if there wasn’t any?
10. September 2026
Antwort von National Windscreens - Northampton
We sincerely apologize for the inconvenience and frustration caused by the booking issue. We understand how disruptive it must have been to rearrange your day, especially given your important work. We are actively reviewing our online booking system to prevent such occurrences in the future.
The company was excellent from start to…
The company was excellent from start to finish. Very friendly, expert knowledge and overall complete professional service.
I liked the look of the worksop again very professional looking set up.
Great job
Thanks
10. September 2026
Antwort von National Windscreens - Northampton
We're so pleased to hear that your experience with us was excellent from start to finish! It's wonderful that you found our team friendly, knowledgeable, and completely professional. We're also glad you liked the professional look of our workshop.
I recently had the windscreen on my rav4 k
I recently had the windscreen on my Toyota RAV4 replaced by National Windscreens, and I’m very happy with the service. The whole process was smooth and professional, from booking the appointment through to the installation. The team were friendly, helpful and completed the job to a high standard.
The new windscreen looks great, and everything was left clean and tidy afterwards. I would definitely recommend National Windscreens to anyone who needs a windscreen replacement. Excellent service!
9. September 2026
Antwort von National Windscreens - Northampton
We're delighted to hear you're very happy with the service for your Toyota RAV4 windscreen replacement! It's wonderful to know the process was smooth and professional, and that our team completed the job to a high standard, leaving everything clean and tidy. We truly appreciate your recommendation!
Really happy with the service
Really happy with the service. There was a 2.5-hour wait, as a previous customer was being served, but once my car was taken in, everything went smoothly. Neil, who worked on my car, did a great job and was very professional. Really pleased with the result. Would definitely recommend!
10. September 2026
Antwort von National Windscreens - Northampton
We're delighted to hear that everything went smoothly once your car was taken in. It's wonderful that our colleague did a great job and was very professional. We're so pleased with the result and appreciate your recommendation!
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