Prompt inspection arranged at agreed venue (we are in a very rural location). New screen required and, although slight delay in ordering I was offered a range of fitting dates to suit. Good clean inst... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnNumber 18, Unit 3 & 4, IV3 8DU Inverness, the Scottish Highlands, GB
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Das sagen Bewerter
Call centre was misleading in advising mobile service was available for our area, when, in fact is was not. However, Kenny Baldock at Inverness was super and couldn’t have been more helpful, thank you... Mehr ansehen
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Excellent job in saving my original trim from my SAAB Viggen and putting in new windscreen, passed its MOT! Hope they don’t have to replace another anytime soon! Would highly recommend and will use a... Mehr ansehen
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Once the rear window had been delivered, which took some time - a week in fact - the actual replacement was expertly and swiftly done. The young mechanic was working in questionable conditions, at tim... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über National Windscreens - Inverness
Vom Unternehmen geschrieben
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktinformationen
Number 18, Unit 3 & 4, IV3 8DU, Inverness, the Scottish Highlands, Vereinigtes Königreich
- 01463-800-124
4.7
Hervorragend
387 Bewertungen
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Having a designated waiting area with a…
Having a designated waiting area with a kettle and coffee would help a lot for waiting customers.
19. Mai 2026
Antwort von National Windscreens - Inverness
We appreciate your suggestion. We are always looking for ways to improve our waiting area for our valued customers.
Antwort von National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwort von National Windscreens - Inverness
We appreciate your kind words about our staff. We're glad you had a positive experience.
Excellent Team and Workmanship, Let Down by Delays and Travel Requirements
The work carried out at National Windscreens in Inverness was very professional. Kenny and the team were excellent — friendly, good banter, professional throughout, and the job itself was completed to a high standard.
My frustration is more with the wider service rather than the team on site. I had to travel around two and a half hours each way to Inverness, five hours in total, rather than having a mobile service come to me as I had been used to previously in Yorkshire. I also had to wait around 10 days before anything was done, which was disappointing.
So overall, the actual workmanship and customer service from Kenny and the team were fantastic, but the delay and the travel involved made the overall experience less satisfactory than it could have been.
30. April 2026
Antwort von National Windscreens - Inverness
We appreciate your feedback. We're happy to hear that the team provided excellent workmanship and customer service. We acknowledge your frustration with the travel distance and delay. We'll review our service area and scheduling to improve the overall customer experience. Thank you for bringing this to our attention.
Great service, would recommend
Call centre was misleading in advising mobile service was available for our area, when, in fact is was not. However, Kenny Baldock at Inverness was super and couldn’t have been more helpful, thank you. He managed to get us booked in at short notice and despite a hiccup with delivery of the new windscreen, he was able to ensure the work was done before our MOT expired. Have been here before for our car and would definitely recommend
20. April 2026
Antwort von National Windscreens - Inverness
We appreciate you bringing the call center issue to our attention. We're happy to hear that you received excellent support in Inverness. We're grateful for your recommendation and that we could complete the work before your MOT expired. Thank you.
Great Friendly Service
Great friendly service, only problem was getting hold of a replacement windscreen. Once it was in the whole process went very smoothly. Would recommend.
15. April 2026
Antwort von National Windscreens - Inverness
We appreciate your positive feedback. We're happy to hear that you found our service friendly and that the process went smoothly once the windscreen arrived. We appreciate your recommendation.
Service fast and efficient
Service fast and efficient, with simple booking process. Great customer service on site.
Parking limited and some bits of rubber left lying inside car.
7. April 2026
Antwort von National Windscreens - Inverness
We're glad you found our service fast and the booking easy. We appreciate your feedback regarding the parking and the rubber inside your car. We'll look into these issues.
Fantastic Service!
Fantastic service - changed my appointment to suit me better as I had my support dog plus a trainee in tow and was many miles from home as Inverness was the nearest at 70 miles away! Gave me time to take the dogs for a walk & get my shopping.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von National Windscreens - Inverness
We're happy to hear that we could accommodate your appointment change and provide you with a better experience, especially considering the distance you traveled with your support dog and trainee. Thank you for your positive feedback!
Antwort von National Windscreens - Inverness
We appreciate you sharing that you received excellent service! We are so happy you had a positive experience with us.
Great experience
Great experience. The fitter was friendly and helpful. Would recommend.
26. März 2026
Antwort von National Windscreens - Inverness
We appreciate you sharing that you had a great experience and that our fitter was friendly and helpful! We are so happy you recommend us.
Carried out timeously
Carried out timeously. Identified reason for cracks in old windscreen.
28. März 2026
Antwort von National Windscreens - Inverness
We appreciate you taking the time to share your feedback. We're happy to hear that the service was completed promptly and the cause identified.
Antwort von National Windscreens - Inverness
We appreciate you sharing that our service was great with good communication! We are so happy you were pleased with us and would use us again.
Meh.
They cane out to my work which was great, but there is still a chip instead of a crack on my windscreen.
When it said the remair mey not be invisible, i expected it would at least be flush with the windscreen.
10. März 2026
Antwort von National Windscreens - Inverness
We appreciate you sharing your experience and regret that the repair didn't meet your expectations for smoothness. We'll review this to see how we can improve.
I was thoroughly delighted with service..…
I was thoroughly delighted with the staff. Everyone was lovely and helpful and so quick!
In fact I was still doodling about town, which is only a short fifteen minute walk away and was so surprised to hear
the van was ready to go.
Not a worry they said, take your time, the vehicle is safe here and we are open for a good few hours.
Excellent day out and a pristine new windscreen and not a trace of the old one.
Highly recommend these folks here, especially being a lone woman of later years!!!!
Highly pleased ...
11. März 2026
Antwort von National Windscreens - Inverness
We're delighted to hear that you were pleased with our staff's helpfulness and speed! It's great to know you felt your vehicle was safe with us. Thank you for your recommendation; we appreciate your positive feedback!
Good staff helpful
11. März 2026
Antwort von National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Had to take the car in twice
Had to take the car in twice, since the first time there was a strong wind whstle from somewhere around the rear veiw mirror. It happens. Their customer service is pretty good. After the second replacement, there were no issues.
18. November 2025
Antwort von National Windscreens - Inverness
We appreciate you bringing the wind whistle issue to our attention. We're glad the second replacement resolved it, and our customer service met your expectations. Thank you for your feedback!
Attention to detail
13. März 2026
Antwort von National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwort von National Windscreens - Inverness
We're happy to hear that you found our staff friendly and our service efficient. Thank you for your positive feedback.
Brilliant service and first class…
Brilliant service and first class fitting. Kenny from Inverness was extremely helpful.
18. Februar 2026
Antwort von National Windscreens - Inverness
We appreciate your positive feedback! We're so happy to learn that you received brilliant service and a first-class fitting, and that our colleague was extremely helpful.
Very professional …
The man who came to the house was very professional and quietly got on with the job in hand. I couldn’t fault anything. Very impressed!
4. März 2026
Antwort von National Windscreens - Inverness
We appreciate your positive feedback. We're so happy to learn that the service was professional and efficient. We're glad you were impressed with our work!
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