My visit to national windscreens got off to a bad start as I got lost, but I phoned NWS and the guys there were so patient with me and guided me into their workplace, once there I was shown to the wai... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The hastle free process of dealing with the screen problem. Also the technition was very helpful after there was a problem while refitting the mirror assembly. Very profesional and informative. Als... Mehr ansehen
Unternehmen hat geantwortet
Sadly, my windscreen broke, and I wasn't sure what to do there was me in a real flap I called national windscreen stright away the lady on the phone made me feel calm I knew I was in safe hands e... Mehr ansehen
Unternehmen hat geantwortet
Have to say having been a long time user of Autoglass, my experience with you left a lot to be desired! Simply because Autogkass comes to your home …that I understand is a biggy to complete with, b... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über National Windscreens - Cardiff
Vom Unternehmen geschrieben
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktinformationen
Unit M6, Capital Business Park, CF3 2PU, Cardiff, Vereinigtes Königreich
- 029-2199-0216
4.6
Hervorragend
715 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quick and easy.
Fast, reliable, and great quality work. Booking was easy, the windscreen replacement was done sooner than expected, and the handover was nice and easy too. Very satisfied!
12. Februar 2026
Antwort von National Windscreens - Cardiff
We appreciate your positive feedback! We're happy to hear that the booking process was easy, the replacement was completed ahead of schedule, and the handover was smooth. We're glad you're satisfied with our service.
A professional job carried out by…
A professional job carried out by competent engineers. Everything happened as they said it would
17. Februar 2026
Antwort von National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy to hear that competent engineers completed a professional job and that everything happened as expected.
Excellent service
Arrived in alloted time frame with ETA confirmation. Friendly engineers .
17. Februar 2026
Antwort von National Windscreens - Cardiff
We're happy to hear that our engineers were friendly and arrived on time. We appreciate you taking the time to leave us this great feedback.
Excellent customer service
Excellent customer service, excellent communication. Highly recommend this company to replace and callobrate windscreens
16. Februar 2026
Antwort von National Windscreens - Cardiff
We're happy to hear that you had a positive experience with our customer service and communication. Thank you for recommending our windscreen replacement and calibration services!
Antwort von National Windscreens - Cardiff
We appreciate you sharing! We are so happy you were pleased with our friendly, quick, and efficient service.
5 Star Service *****
The booking process was straightforward and communication throughout the process was great. The appointment was arranged around my work commitments and I did not have long to wait. The fitter contacted me early on the day and clearly explained the process, including where I was on his list and his anticipated time of arrival. Cannot compliment him enough on the service he provided and a job well done. Highly recommend to all.
10. Februar 2026
Antwort von National Windscreens - Cardiff
We appreciate you sharing your experience. We're happy to hear that the booking process was straightforward and the communication was great. It's also great to know the appointment was arranged around your work commitments and that you were pleased with the service provided. Thank you for your recommendation.
Antwort von National Windscreens - Cardiff
We appreciate your positive feedback! We're so happy you received great service with a quick repair from our friendly and professional staff.
Antwort von National Windscreens - Cardiff
We appreciate you sharing that you received great service and a polite operative! We are so happy you were pleased with us.
Antwort von National Windscreens - Cardiff
We appreciate your positive feedback! We're so happy to hear that the team was lovely and the process was quick and painless for you.
Very pleased with the job
Very pleased with the job, the technicians were very professional and helpful.
Well pleased thank you.
20. Januar 2026
Antwort von National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy to hear that the technicians' professionalism and helpfulness resulted in a job well done.
Antwort von National Windscreens - Cardiff
We appreciate the positive feedback! We're so happy to hear you found our staff very efficient, quick, and friendly.
Have to say having been a long time…
Have to say having been a long time user of Autoglass, my experience with you left a lot to be desired!
Simply because Autogkass comes to your home …that I understand is a biggy to complete with, but where your Cardiff depot is situated it’s a taxi journey 🤷🏼♂️at best which cost me £26 round trip 🫣
So I’m sorry it’s only because my insurance company deals with you 🤷🏼♂️
12. Januar 2026
Antwort von National Windscreens - Cardiff
We appreciate your feedback. We're sorry to hear that the location of our Cardiff depot resulted in additional travel expenses for you. We value your business and will consider your comments as we review our services.
Reasonably comfortable waiting room
Reasonably comfortable waiting room. Tea, coffee and wi fi provided. Replacement was done quickly with no fuss.
16. Januar 2026
Antwort von National Windscreens - Cardiff
We're happy to hear that you found our waiting room comfortable and appreciated the amenities. We're also glad the replacement process was quick and easy for you. Thank you for your positive feedback!
Really easy and great experience
Really easy and great experience. Technician very polite and kept updated to their arrival Nd work completed swiftly and to high standard. Highly recommend.
9. Januar 2026
Antwort von National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that you had a great experience and that the technician was polite and efficient. Thank you for your recommendation!
Antwort von National Windscreens - Cardiff
We appreciate you sharing! We are so happy you were pleased with our quick, easy, and very good service. Thank you!
No problems went in windscreen sorted
7. Januar 2026
Antwort von National Windscreens - Cardiff
We're happy to hear that your windscreen issue was resolved quickly! Thank you for your positive feedback; we appreciate it.
Excellent
Clean, clear, concise, excellent job, excellent comunication by the Windscreen fitters I used.
8. Januar 2026
Antwort von National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that you found our service clean, clear, and concise, with excellent communication and an excellent job.
Very polite staff
Very polite staff, had a nice little room to wait in, with a little kitchen with tea/ coffee available. They did an outstanding job on my windscreen, have no complaints!
6. Januar 2026
Antwort von National Windscreens - Cardiff
We appreciate you sharing your positive experience. We're happy to hear you found our staff polite and that you were comfortable in our waiting area. It's great to know you were pleased with our work!
Antwort von National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quickly replaced drivers side window
Quickly replaced drivers side window, very efficient.
18. Dezember 2025
Antwort von National Windscreens - Cardiff
We're glad you were satisfied with our efficient service replacing your driver's side window. Thank you for your positive feedback!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.