National Storage Bewertungen 3'803

Excellent experience storing at the Old Cleveland Rd Brisbane storage facility .I had two units at this facility and Dan and Alex ALWAYS extremely helpful with any queries and packing item purchases. The facility very clean and tidy and lifts, trolleys ALWAYS in good working order ( not like some other facilities I have used over the years) The best rates too Cheers Peter

Nav, at East Launceston, gave exemplary service. He was extremely helpful and friendly, explaining and showing us our options for the most appropriate storage unit for our needs. Well done Nav!! Based on our experience we highly recommend National Storage East Launceston.

Here is my email to the regional manager

My name is George and recently decided to rent a storage room from National Storage. Originally  I intended to rent one from another company reason for it is closer to my home (Port Kennedy) but one of my friends told me to try National Storage because their customer service is good. He was not right at all because the customer service provided by the two ladies from the Rockingham unit is not good but outstandingly superb.  During the whole process, they were exceptionally helpful, flexible, patient ( first time renting)  and not just because these re their job but because of their values. I am really happy about my decision to choose NationalStorage and I will recommend your company (especially the Rockingham unit) for my all friends and colleagues in the NAVY.
Best regards

Zsolt Madai

We hired a U-Haul trailer to be picked up from their local branch on a Saturday and when we went to pick it up we were assured by the office assistant that we would be able to call their main offices and get an emergency pin to return it that Sunday because the office would be closed. All well and good, well we called to get the pin and it took us five different times to actually get through to someone and then we were told that because we weren't "actually customers" (as in we didn't have a storage unit) they couldn't give us the pin and thus couldn't let us in and told us that we'd have to return during office hours despite possibly racking up over $100 in late fees. Will never hire anything if it means I have to have anything to do with them ever again.

I desperately reached

out for help and this was the best this company could do for me. DISGUSTING.
Please find a copy of my response to Ann-Maree to your attempt to respond to my request for assistance.

I advise that I will pay all monies owing and due up till 30th May 2020 within 7 days and that after that date I wish to advise you that I will vacate the facility and disconnect all ties with National Storage.
My attached letter to Ann-Maree will demonstrate my deep deep disappointment with National Storage.
I intend sharing this letter and my experience publicly and I am sure the general public would be disgusted with your response to my desperate plea and the supposed solution offered.
I am gutted and disgusted with your attitude.

Be Advised, I have no issue with Staff at the Moolap Depot as they conducted themselves in an utmost professional and respectful manner.

Hello Ann-Maree, I’m writing to you as it’s become obvious that National Storage has failed to grasp the seriousness of this whole Covid 19 tragedy, I asked for consideration with financial reprieve on my rent for my container, the response I got was a token gesture with no substance of real care for my desperate plea for help. To suggest a 1 Month deferral and in that to make up that 1 Month with subsequent additional payments was disappointing to say the least. Now to receive a follow up letter that requests payment within 7 days or otherwise my credit rating will be affected is insulting and lacks any sense of empathy by National Storage. Your Company failed to show real consideration to someone like myself who has been struck a vicious blow as a result of world affairs and now finds themselves in a position of losing everything due to this Virus. National Storage is in denial over being able to care for their valued clients and I’m deeply disappointed by their response and final offer for so called assistance. Actions taken by National Storage now force me to make some desperate and alternate arrangements as I just can’t afford to continue with ongoing rentals as I have no choice as I must decide between food and shelter for myself or storage for my business tools, the virus gas taken my work and National Storage have now taken my tools of trade as I now must remove and disburse everything in storage to anyone i can find who will take them. I will B-pay the account by the due date demanded and I will notify you if and when I have everything removed. Deeply disappointed. Joseph Cassar

From: Customer
Sent: Wednesday, 22 April 2020 11:38 AM
To:
Cc: National Storage Moolap
Subject: RE: COVID-19 - Residential Hardship Application

Hi Joseph,

We refer to your recent request for financial hardship assistance.

After careful review of your application and corresponding documents provided, we are happy to assist you by providing a rent deferral for 1 month.

Our local team at Moolap will contact you in the coming days to discuss a payment arrangement aligned with the above-mentioned consideration extended to you during this time. Payments can be made either weekly, fortnightly or monthly depending on what will best suit you.

Please note that this is a one-off offer tailored to your current financial situation due to the COVID 19 pandemic currently affecting our community.

Should you have any questions regarding this offer, the centre team will be able to provide further context and guidance.

Kind Regards

Customer Service Officer
National Storage

I found the lovely staff at National Storage to be most pleasant and accommodating. If I was looking to employ someone I would not hesitate to offer Nav a position, or any of the other staff that I have had any dealings with.

Unsecure" storage.
Last year i put my furniture and personal items into storage as i was relocating i had approx 30k. I came back a few months later to discover i couldn't get into my locker and thought i must have brought the wrong key, after getting the lock cut off the roller door opened and i discovered my items stolen. People had cut the lock off stole my things and replaced a lock of their own. The whole insurance process has been an absolute joke and National storage had known about break ins a few months back locks cut, items stolen and locks replaced and didn't think to inform anyone to mabey check their units. I would never ever use a storage company again and to anyone that does, dont take out the minimum 5k insurance policy with them insure every item elsewhere. If you do have a complaint with the insurance it dosnt matter as they are insured through starr insurance in Singapore, which is not recognized through the Australian insurance ombudsman which i came to realise after going through months of trying to get the agreed 5k of insurance i was owed. None of my items where located and thousands of dollars out of pocket. Thanks national storage!

We tried to rent a 9m x 3m open air lot for our boat at Rothwell site in Qld. Upon inspection, there was a big pile of gravel taking up 1.5m at the end of the lot which we were told was used for potholes. We asked for it to be moved so we could get the boat in and were told that the pile of gravel could not be moved. Only 7.5m was usable space but had to pay for 9m and was told the boat was not allowed to stick out the front. The young lady showing us around was no help whatsoever, just kept repeating we can't move it. Absolutely pointless and a huge waste of time. This was going to be long term storage but clearly they don't want our business.

i HAD THE BEST EXPERIENCE WITH YOU GUYS, IT WAS ALL PERFECT. THE LOCATION, FACILITIES, SECURITY AND OPEN HOURS.
THE RECEPTION GUY HE IS SUPER FRIENDLY EXPLAIN EVERYTHING RIGHT AND GAVE US ALL THE SUPPORT!
I'LL ALWAYS HIRE YOU GUYS!
BEST REGARDS

One of the best services I received. Very responsive, follow ups when you ask for them, reminders when you need them. Assistance in all transitions and cost optimisations.

Jason and his team at Mawson Lakes were very helpful. Highly recommend. Keep it up guys.

We were really sad at the thought of storing our possessions, but National storage made us feel good about it, from beginning to end. Thank you so much Jill and team...... you are a true asset!

Excellent! I had my initial discussion today with Todd at National Storage Mornington, Hobart. As a female verging on 'elderly' I was really impressed by the helpful, clear explanation of everything I needed to know. I wasn't sure how big a space to rent but Todd helped me make the decision. He also explained all the ins and outs of leaving my belongings there for however long I need. Such a relief to know I am in very capable hands, and not being treated like an 'old biddy'. I really appreciate the level of professionalism he showed.

In one year National Storage Boxhill have increased the rental cost 3 times. Bleeding rort! Find someone else - anyone else but this mob.

I have never been more disgusted in a company before,I collect antiques,over half my storage is missing, antiques broken,I am on a disability pension,they put my fees up to $268 a mth from $120 with 2weeks notice,which I can't afford,I'm locked out and they are about to sell what's left & won't tell me or explain where my things are they just ask for their money, HORRIFIED

I booked a self-storage unit through Spacer at National Storage Osborne Park. I was quoted an amount, emailed that amount, signed a legal document for that amount - yet was charged an amount roughly 1.5x higher due to an error and then received 'late fees' after I brought up the issue. Late fees I understand but not when I am told that someone 'higher up' is looking into it and will get back to me. I contacted the support line multiple times who transferred me to the same people at the centre who did nothing. Avoid getting scammed and look elsewhere, its not worth the hassle.

Blake at National Storage Aspley went ”above & beyond” in looking after all my needs & requests.
The second time I have used NS in Qld to store my vehicle. Would also thank the team in Edmonton Cairns who looked after me in October last year
Great people doing great work

Went to the Belmont branch today. Had already spoken with Jordan walker who gave us multiple quotes for a variety of units prior to attending the branch and his service was fantastic and very helpful. Ben & Jessica helped us to sign up at Belmont this morning and overall extremely great service from all 3 people we spoke with! Couldn’t recommend enough.

I am currently using National Storage in Milton, QLD to store my stuff for 6 months. I honestly can't recommend them enough. Alisha has been so helpful and supportive - nothing was too much trouble. I had an incredibly stressful and upsetting time with the Removalists I used and the kindness and support that Alisha showed made a huge difference. Even before this though, the communication was excellent, signing paperwork etc was made really straightforward.
Thank you for your support and kindness Alisha, it made a big difference and it's greatly appreciated.

I booked a storage locker to hold items for my overseas housemate. It was a small unit that should fit everything. The team communicated well to me about payment etc. I called up on the day of the move when I realised I didn't know the location of the unit on the facility and they kindly marked a map and emailed it to me.

My movers ended up being late, which meant items I had intended to donate had to end up go into storage as well. The team at the storage were extremely flexible and helpful in arranging a larger locker as an option. Genevieve at the Mitchell office was an absolute angel - so kind and friendly and helpful! I realised later in the night that my movers were not likely to arrive at the storage facility before the end of access hours. The local office was closed so I called up the big national office and they organised an emergency access code for me (which I definitely ended up needing).

I would highly recommend these guys, there were amazingly helpful and supportive. I don't know what I would have done if they hadn't been so flexible and accommodating.

Dealing with the two ladies at the South Tweed Heads Site was a true
Pleasure, they could not do enough for us, nothing was put in the too hard basket, the whole process was 1st class and we can recommend
them without hesitation.
Mark & Olivia