National Holidays Bewertungen 12’784

Really good for the money would recommend to any one wanting a cheap, Holladay it's, well worth every penny

Great break, the only thing I could fault was as I’m gluten intolerant there was a real lack of choice when it came to the evening meal options were steak pie or scampi. When I booked I was looking for somewhere to add dietary requirements but could not see any. Didn’t want to ask the hotel incase they said I couldn’t have anything so worked around the options. However, the hotel room and driver on the coach was lovely. I had a really nice time.

Booking was made in an efficient manner

I am extremely disappointed with the overall customer service and handling of my order.
I attempted to purchase a gift voucher online as a last-minute birthday gift, but the website would not allow me to proceed with an amount over £5. I then contacted customer service by phone, explained the situation clearly, and was assured the voucher would be emailed in time for the following day.
Despite this, it took four days and two further phone calls for the voucher to finally arrive. A voucher PIN was provided verbally during the call; however, the physical voucher was required for the gift. We have since also found that the PIN provided was not accurate.
When I raised a complaint about the delay, I was told that my account of the phone call was not accurate. When I asked for the call to be reviewed, I was informed that calls are not recorded and that they would only rely on the staff member’s version of events. This left me with no way to verify what was actually said during the call.
I then received further unprofessional email responses from a supervisor, which gave the impression that my concerns were being dismissed rather than properly investigated.
Overall, I am very disappointed with the lack of accountability and how the situation was handled from start to finish. The experience left me feeling that the customer’s version of events carries little weight, with no fair way to challenge staff accounts.

Trip down was as good as could be expected, bearing in mind the destination was London. Friendly competent drivers.

Great show.

Would not recommend The Ibis, Stratford. Poor breakfast - only egg option was scrambled and this appeared to be from powdered egg. Bathroom smelled of drains or mould. Room size, at least, was adequate for London. Redeeming factor was a very cheap Wetherspoons nearby.

Very good service

Great company to use, from start to finish. Only downside is that there are too many pick ups, which makes it a very long journey at times.

Went with a friend on the overnight mystery trip. Coach great, nice clean and comfortable. Couldn't fault the driver.
Ended up in Scarborough. Terrible hotel. Not too clean, evening meal was awful. Decent breakfast.
Worst bed I've ever slept in so uncomfortable.
I definitely wouldn't do one of these trips again and risk having to spend another night in that dreadful hotel.

We enjoyed our mystery weekend. Staying in Whitby for the afternoon then on to Scarborough for the evening and the next day.
Everything ran like clockwork.
Booking was easy on-line

Driver Owen was great but sadly it was Whitby and Scarborough yet again. They keep advertising pick up from Fosse Park but the last twice have moved this to Leicester city centre. This may not seem a big deal but with 5am pick up, no buses, all ncp car parks closed down and not all taxis willing to pick up so early this causes difficulties as we hd to get to Fosse Park anyway. Unfortunately customer service is non existent. Hotel and driver good but that was it.

Helpful and friendly staff.

Good service explained everything very polite person

The service they give is exactly what it says on the tin

Our driver andy on our mystery trip to Southport and Manchester city centre. He was fab driver and polite and funny and made the journey easier and a very nice chap.got us about safe and sound. Thank you very much today andy.

Agent was easy to understand, and information was also easy to follow. Thank you

Very polite person.However my first telephone contact was a little difficult to understand.It would be helpful if there were clearer guidelines re pick up and arrival home times.Othetewise a good experience especially with my second booking telephone call.I would have appreciated an offer of paper documentation.Not everyone can see phone screens well enough for this kind of thing.

The service was great, she took time to listen to all my questions & made me feel at ease, great customer service