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Nathan James Bewertungen 

13
•
TrustScore 3.5 von 5

3.5

Möbelgeschäft
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Bewertung abgeben

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Unternehmensdetails

  1. Möbelgeschäft
  2. Schlafzimmermöbelgeschäft
  3. Möbelzubehör
  4. Möbelhersteller
  5. Wohnmöbelgeschäft
  6. Büromöbelhändler

Vom Unternehmen geschrieben

At Nathan James, we believe everyone deserves a beautiful, stylish home without paying high-end retail markups. We design timeless, high-quality furniture for every room—delivering modern, designer-inspired aesthetics directly to your door at prices that make sense. Trusted by over 1 million customers and backed by more than 10,000 5-star reviews, we take the stress out of home decorating. Whether you are looking for space-saving wall shelving, chic accent cabinets, cozy seating, or functional dressers, our collections are thoughtfully engineered for your living room, bedroom, kitchen, or entryway. Shopping with us is completely risk-free: every order includes 100% Free Shipping and Free 100-Day Returns (pick-up included) to test pieces in your home, and a Lifetime Guarantee standing behind every product. Backed by a friendly, human-first customer care team, Nathan James is here to help you transform your space stylishly and affordably!

Kontaktinformationen

3.5

Akzeptabel

TrustScore 3.5 von 5

13 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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3.5

Alle Bewertungen

(13)

6 Bewertungen in den letzten 12 Monaten

Bewertung abgeben

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Bewertet mit 5 von 5 Sternen

Wish I liked their furniture because…

Wish I liked their furniture because the customer service was absolutely amazing!

2. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von Nathan James

Hi Kiran - thanks so much for your review! We know finding the perfect fit (especially when it comes to furniture for your home) can be very personal. While our current collection wasn't right for you, we're happy to hear that you had a great experience with our team.

We're always looking for better ways to meet our customers' tastes as we design new collections. If there are specific styles, finishes, or features you'd love to see us explore down the road please feel free to drop us a note anytime. We'd love your input and hope you'll check back in with us as our catalog grows.

Bewertet mit 5 von 5 Sternen

Nathan James went above and beyond when…

Nathan James went above and beyond when one of my packages arrived broken. Not only did they send me a brand new one but they also had homemade chocolates delivered to my front door! Im truly impressed. Will definitely be shopping from them again

4. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Nathan James

Ashley - thank you so much for the glowing review. It's always a bummer when transit isn't gentle on a package, but hearing we were able to turn things around for you makes us happy.

We're so glad the replacement (and the sweet treat!) brought a smile to your day.

We truly appreciate your support and can't wait to welcome you back the next time you're looking to upgrade your space!

Bewertet mit 1 von 5 Sternen

Ordered 4 chairs and 1 was defective…

Ordered 4 chairs and 1 was defective with a cracked and chip. The customer service is 5 stars , they are amazing !!! Ordered another chair , came damaged and with glue all over it. Ordered another chair this time again with the glue. I decided to scrape the glue off and now have discolored spots, so Nathan james is sending me a touch up kit lol. They juat can't get it right , now I have 3 good chairs and 3 damaged , I dont need 2 extra chairs so I will keep the best one and donate the rest, this was just such a hassle. I would not buy their product again. Customer service , 5 stars, product and quality check zero stars.

1. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Nathan James

Hi Genette - thanks for sharing this feedback, and we are so sorry for the headache. While we appreciate your kind words about our team, you shouldn't have needed to deal with multiple replacements just to get set up.

Multiple defect issues like this are completely unacceptable to us, and we brought this straight to our Quality Control team to investigate that batch when this was reported. Thank you for your patience with our team through all of this, and for donating those extra chairs.

Bewertet mit 2 von 5 Sternen

Drawers dont work

Despite the unique and modern designs, one of my dressers arrived unuasable to to drawer problems. The company was nice enough to send a recplacement but that one arrived in even worse condition. None of the drawers will open all the way then have problems closing. Now I have 3 dressers that dont work and take up space...

17. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Nathan James

Hi Katherine - thanks for reaching out. We're glad you liked the overall style, but dealing with stiff, non-functional drawers is completely frustrating, and we're truly sorry for the hassle.

Part of the challenge with this design was balancing crucial tip-over safety standards (like drawer-interlock mechanisms to keep the unit stable) with smooth functionality - and in this case, the glides fell short in the "easy experience" area.

While our team issued partial refunds to assist on the financial side, we knew we needed to fix the root cause. Your feedback directly helped our design team re-engineer these safety systems, and we are launching upgraded, smooth-gliding dresser designs very soon. We really appreciate your patience and input!

Bewertet mit 5 von 5 Sternen

So far so good

So far so good. I ordered shelving unit and dresser for my son’s room. The dresser is on back order which I knew When I ordered. My shelving arrived and fed ex lifted and threw it over my fence (didn’t ring our buzzer which we can track and let in from our phones) and this thing was heavy. The box broke and it was pouring rain when delivered.

I called Customer service and they sent a new one no problem. My handyman put it together. Note this can be super
Time consuming if someone is not handy or good at it like most furniture . It took us an hour but guessing most would take at least 2 plus hours.

We have yet to receive our dresser but hoping it’s similar to the shelving (same line) and the quality seems decent

Was more impressed by customer service

9. November 2025
Bewertung ohne vorherige Einladung
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Antwort von Nathan James

Hi Brooke - thank you for the 5 stars! We were horrified to hear about FedEx's "delivery method" over your fence but glad that our team made getting a replacement painless for you.

Thanks for sharing that candid note on assembly time, too - that kind of insight is super valuable for future buyers. We really appreciate your support, and our team is always just an email away if you ever need anything!

Bewertet mit 2 von 5 Sternen

Such a mixed bag - can’t recommend

Such a mixed bag. I hardly know where to start. I’ll start by saying this: I won’t be ordering from Nathan James again, but I’m truly said to say that. I ordered three of the arched cabinets. When they arrived I discovered major issues with the finish. The color of the doors don’t match. The cabinets don’t match each other. They just look… wrong.

Nathan James customer service was above and beyond. They issued a full refund and I didn’t have to return the cabinets.

BUT. They have not yet posted my review of this product. They also acted as if the issues were new information to them, but I discovered other reviews that were posted that mentioned this very problem. They still continue to sell a product that they know is problematic and they apparently filter out negative reviews (even though I actually gave them 4-stars in my review due to the way they handled my particular situation.)

If they post my review, I will delete or update this review. But, otherwise, I can’t recommend this company. I lost nothing financially, but I lost a lot of time assembling furniture that doesn’t look right and they seem fine with continuing to sell this product to other customers, while not allowing those customers to read my review on their site. Very disappointing.

3. September 2025
Bewertung ohne vorherige Einladung
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Antwort von Nathan James

Hi Elizabeth - thanks for your honest review, and we're so sorry for the hassle with the finish mismatch and assembly time.

To clear up what happened with your product review: our platform automatically holds reviews submitted without a verified order ID - which appears to have been the case with your review. It has since been published on our site.

Since this happened, our QC team has taken direct steps to fix finish inconsistencies across this line and we continue to actively monitor and act on all product feedback we receive. Thank you for your honesty and for helping us make our products better!

Bewertet mit 4 von 5 Sternen

I absolutely love how the pieces look…

I absolutely love how the pieces look in my home. I did have to pay my handyman four hours for the build, and there were a few scratches on the interior of the product… but once assembled they looked gorgeous and I would do it all over again!!!!

29. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Nathan James

Hi JoAnna - thanks for the 4 stars! Hearing that your new furniture turned out gorgeous and that you'd do it all over again made our day.

We appreciate your candid notes on the assembly investment and those interior scratches. We always want our customers to know that if anything ever arrives damaged or flawed, our team is always ready to fix it - just reach out to us and we’ll take care of it, period.

Thank you so much for your patience through the build and for sharing your home with us!

Bewertet mit 1 von 5 Sternen

The furniture arrived and looked much…

The furniture arrived and looked much cheaper than the images on the website. That's okay because it wasn't expensive and I knew I would be assembling it. But the REAL PROBLEM was the stench of formaldehyde that was coming off the pieces. I had other leave them on a porch for two weeks for the smell to lessen and even now (one month later) I can still smell it when I open the drawers. Its disgusting.

11. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Nathan James

Hi Richard - thank you for sharing your feedback, and we're so sorry to hear about the strong smell you experienced when unboxing your furniture. We completely understand how unpleasant that can be in your home.

We want to reassure you (and anyone reading) that all Nathan James furniture strictly complies with federal safety and indoor air quality standards, including EPA TSCA Title VI regulations for VOC and formaldehyde emissions. Because our pieces are packaged tightly right after manufacturing to protect them in transit, fresh finish and wood odors can sometimes get trapped inside the sealed box and take time to fully dissipate once unpacked.

While airing pieces out usually clears this up, no customer should ever feel stuck with furniture they aren't completely happy with. If a product ever has an odor or finish that isn't up to your standards, our team is always here to help with a return or replacement. Thank you for your feedback!

Bewertet mit 5 von 5 Sternen

I love my office shelving

I love my office shelving! Just as the photo. Quality great for the price, easy to assemble, clear instructions and Customer Service is a dream. It also shipped within a week.
Great company.

2. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von Nathan James

Hi Joanna - thanks for the 5 stars! Fast shipping, clear assembly, and dream-level customer service are exactly what we strive for, so reading this truly means the world to us. Enjoy your upgraded office setup!

Bewertet mit 5 von 5 Sternen

Great customer service!

Quality furniture. I bought a love seat and two club chairs for my patio, and one chair arrived damaged. I called the number included with the assembly instructions and got an actual person to talk to! I described the damage and he arranged for a new chair to be sent, which arrived in less than a week. Excellent customer service! I'm a happy customer and won't hesitate to shop with them again!

24. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Nathan James

Hi Gay - thanks so much for the 5 stars! In a world full of automated chatbots, getting you directly to a real person who can solve an issue fast is what we strive for every day. We're thrilled your replacement chair arrived so quickly, and we hope you're loving your new patio furniture!

Bewertet mit 5 von 5 Sternen

Great coffee table

I bought a nested coffee table from here and it's great! I would liken this company to something like Wayfair or IKEA, where it's not going to be luxury furniture at these prices but will be an affordable, more stylish option with cheaper material like manufactured wood. I've had varying experiences with both those companies, good and bad, and continue to shop there - so at this price point I wanted to find a consistent brand where the furniture looks good and prices were reasonable.

I bought a nested coffee table here for my apartment and I love it! Probably took me 20 minutes to assemble, and someone experienced could go even faster.

Delivery was easy and emails were up-to-date, instructions were clear with pictures, no missing parts in delivery, and it seems good quality for this price. Something that often comes up in fake wood is the edges looking scuffed or the seams being visible along the edges, and that's not the case at all. Looks seamless, parts came together easily (not wonky), and even came with felt sliders for my hardwood floors.

Overall I'd definitely order here again.

20. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Nathan James

Hi CJ - thank you so much for taking the time to write such a detailed and thoughtful review!

You really nailed what we aim for every day: stylish, design-forward furniture that's accessible, straightforward to build, and packed with thoughtful little details - like clean edge finishes and floor-protecting felt pads. Hearing that you had it assembled in under 20 minutes is fantastic!

We truly appreciate you giving us a shot, and we look forward to helping you style your apartment again down the road!

Bewertet mit 5 von 5 Sternen

Review

We bought a desk but it didn't fit in our space so we were able to exchange it for a different one. The associate I spoke to was wonderful and she made the whole process easy and straightforward. Thank you, Kelly...I will definitely be a repeat customer!

18. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Nathan James

Hi Megan - thank you so much for the 5 stars! We know finding the right fit for a space can sometimes take a second try so making returns and exchanges smooth, easy, and stress-free is always our goal.

We passed your kind shoutout directly along to Kelly on our team, and it absolutely made her day! We truly appreciate your support and can't wait to welcome you back for your next piece.

Bewertet mit 1 von 5 Sternen

Terrible quality

Terrible quality. You have to build everything. Takes hours as per the instructions. They do not mention this to you before you buy it. Took me 4 hours to build some cabinets. The set was missing pieces and some pieces didn’t fit. I was unable to complete the set. Beyond frustrating. I called 4 times, nobody answers the customer service number. Do not buy from this company.

18. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Nathan James

Hi Travis - thanks for leaving a review, and we're so sorry for the hassle you experienced. Running into missing pieces and hitting a wall on the phone is completely frustrating.

Fast, accessible support is core to how we operate so it's disappointing to hear your calls didn't reach us - whether due to a phone line glitch or connection issue at the time. We always include assembly info on our product pages, and flat-packing allows us to pass big shipping savings directly to our customers (plus, we now partner with TaskRabbit for hands-off assembly help!).

We've built even stronger support and quality systems since this review two years ago to ensure every customer gets taken care of right away.

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