I have always enjoyed Naked wines. There's a great selection of wines, that you don't find everywhere else. I like knowing I'm supporting independent winemakers at reasonable prices. The customer serv... Mehr ansehen
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Das sagen Bewerter
Don't buy anything from this company unless you plan to remain a subscribed member. They will charge you $40AUD every month even though you don't realise that you are signing up for that. If you don't... Mehr ansehen
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Wines are good, but the whole automatically signing up purchasers to the Angel program is immoral and unethical. Give me reasons to sign up, sure, but doing it sneakily is just wrong. I didn't realise... Mehr ansehen
Unternehmen hat geantwortet
I love Naked Wines! The selection super well-curated, so I don't feel lost scrolling through endless bottles. Ordering is easy, delivery is quick, and the packaging makes it feel like a treat. The... Mehr ansehen
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Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Our customers, called Angels, get better wines for their money by supporting some of Australia’s most talented independent winemakers.
100% Money Back Guarantee
These are the best wines you've ever tasted...
We believe that great wines should be a pleasure, not a privilege. Our customers crowd fund winemakers to make wines so delicious that we will give you your money back if you don't absolutely love them too.
Kontaktinformationen
18 Sydney Road, 2095, manly, Australien
- 1300 898 677
- chat@nakedwines.com.au
- nakedwines.com.au
3.7
Akzeptabel
5554 Bewertungen
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Das haben sich andere Leute angesehen
Everything you do will re-subscribe you, even if they say otherwise.
Everything you do is a subscription and they won't refund it. That's half their business model - is that money will start coming out of your bank into an "Account Balance" they hold, but you won't get it refunded, you can only choose something. I got stung once like this, cancelled the subscription, decided to spend the account balance and got some wine, and bang, money coming out my account the following month - to interact with anything with them, is to re-subscribe. Saw an email from them 24th Sept explicity stating "You don’t need to become an Angel or make a monthly contribution to get it." - so I used the account balance again. Next month, money coming out of my account. Fool me twice, shame on me I guess. This is the sort of trickery the ACCC will jump all over, just need the reports.
24. September 2026
Bewertung ohne vorherige Einladung
Randomly charged me for something I didn't sign up for
Randomly got signed up for some angels account that i never selected and they just took 40$ out of my account. Also, the wine is terrible.
18. Oktober 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
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Watch your checkout: Opt-out selections do not save if you leave the page.
Be extremely careful when completing your order. If you deselect the recurring subscription options but leave the checkout page for any reason, the system automatically defaults back to opting you into the "Angel" membership upon return.
I am aware that Naked Wines has a policy to refund unspent monthly contributions upon account cancellation. However, consumer consent should be transparent, and users should not have to fight to claw back $120.00 in unauthorised fees due to aggressive checkout design. Save yourself the headache of having to monitor pending bank transactions and chase customer support to undo automated sign-ups. I have emailed support demanding the full reversal of my $120.00 and am currently waiting for a human response. Check your final invoice and bank account immediately after ordering.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi James, thank you for your review! We apologise for any misunderstanding, as it does sound like you may have registered as one of our Angels.
We send ongoing emails about the subscription, receipts for all orders that have been placed, and occasionally call our new customers. Plus, we include an onboarding booklet in the first order.
Our customer happiness team has organised a refund and has been in contact today.
Please reach out to the team on 1300 898677 if we can help further and once again apologise for the frustration.
My credit card was debitrd $40 for this…
My credit card was debitrd $40 for this angel scheme I believe I was scamed into this wine club scheme. I contacted naked wines to refund this money & cancelled my subscription. No refund had happened ! They even replied to me stating people often get a schock when they see their bank account in debit.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Jimbo, we apologise for any misunderstanding; we understand you may have bought a case that does promote a membership.
If you still need help with receiving your refund, please feel free to contact our friendly customer happiness team on 1300 898 677 or via email at chat@nakedwines.com.au, as we’re happy to help! Cheers!
Hood-winked
When i was first offered the 'deal' for half price wines i thought great and i proceeded. Somehow in the sign up / details process, the company managed to trick me into signing up for an ongoing subscription which deducted $40/per month from my account. I was $180 down before i noticed. Im not one to be easily taken advantage of but this guys managed to go it. Took the food out of my kids mouth and the cloths off my back! Now i know why they are called Naked Wines....
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Thank you for taking the time to share your feedback with us.
It is never our intention to make any customer feel misled or financially burdened. Clear communication regarding our membership terms is extremely important to us.
We do have some offers online that promote the membership. If you do need help with cancelling and receiving a refund, please do not hesitate to reach out on 1300 898677 and we will be happy to assist.
Bad experience all round after first promo delivery.
Tracking non existent delivery left in open. Delivery takes to long. Angel account deceptive wine club account deceptive. Hard to find cancel link. Sneaky all round. Cancelled. Then deduction taken. Tried to call, all out in training?? Email sent. Tried three deliveries. The first was a promo. It came out ok. The next two one left at fence in plain view. The other I’m still waiting on with no ability to track through link and # provided. So. All around naked looks sneaky and bad faith.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Phillip,
Thank you for taking the time to share your feedback with us.
Hearing about your experience with unhelpful delivery tracking, packages left unattended, unexpected account charges after attempting to cancel, and difficulty reaching support is deeply concerning.
If we can look into this further for you or help with your cancellation, please do not hesitate to reach out on 1300 898677. We would love the opportunity to hear back.
Great value & range of wines
I have always enjoyed Naked wines. There's a great selection of wines, that you don't find everywhere else. I like knowing I'm supporting independent winemakers at reasonable prices. The customer service has been helpful when needed. Delivery is fast.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Cyndee, thank you so much for your lovely review and for your ongoing support of us here at Naked Wines and our Winemakers. We’re glad to hear that you’ve only had great experiences with us, and we’re committed to keeping up the momentum on that with you!
Wines are good
Wines are good, but the whole automatically signing up purchasers to the Angel program is immoral and unethical. Give me reasons to sign up, sure, but doing it sneakily is just wrong. I didn't realise I had signed up until reading some other reviews. And what's more, what happens if NW go bust? Anything in your Angel bank will be forfeited. What's more, the 'market price' is made up - all their wines are exclusive to them, so they can say whatever they want for that number and then offer you an equally made up special price.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Jonathan, thanks for taking the time to email us regarding your account and for trying our wines.
We can see you purchased a membership case as your first order with us. The 'Angel Favourites Case' you ordered is our special promotional case, and choosing this offer places you down to become an Angel member. Our website explains that our Angels support talented, independent winemakers by investing $40.00 a month into their Naked Wines account to spend whenever they want. In return, our Angels receive exclusive wines, free bottles, and huge discounts of up to 30% off every day.
We also sent out a series of welcome emails to confirm everything before the contributions of $40.00 are processed.
Just to explain, our wines are exclusive to us, and the market price is based on the same grape, same region, and similar winemaking qualities.
If you would like more help with the membership or if it is not for you and you need help with cancelling, please reach out to our team on 1300 898677 (Monday to Friday 9am -5pm) or on chat@nakedwines.com.au
They'll Subscribe You Without Your Knowledge $$$
Don't buy anything from this company unless you plan to remain a subscribed member. They will charge you $40AUD every month even though you don't realise that you are signing up for that. If you don't check your account statements, you'll end up paying a few months subscription before you even realise what is happening. They did cancel my subscription when contacted, but I'm still out of pocket.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Anna, thank you for your review! We apologise for any misunderstanding, as it does sound like you may have registered as one of our Angels. If the Angel membership is not something you are wanting to continue with you are more than welcome to cancel at any time.
We send ongoing emails about the subscription, receipts of all orders that have been placed and occasionally call our new customers. Plus we include an onboarding booklet in the first order. If you didn't receive any of these I would appreciate you sending us an email to chat@nakedwines.com.au, so we can investigate and rectify, as we don't want this to be an ongoing issue for our customers.
If you need help with cancelling your membership, please feel free to contact our friendly customer happiness team on 1300 898 677 or via email at chat@nakedwines.com.au, as we’re happy to help! Cheers!
Just a really disingenuous company
Just a really disingenuous company. Sends out offers for $100 off, then tries to compulsorily enrol you in a monthly subscription service. I'd have happily tried a box and signed up if it was any good, but when you use grubby tactics like this you lose my trust. I hope you change your business model, but in the meantime I'll be steering clear and recommend others do the same.
6. September 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Adam, thank you for your review! We apologise for any misunderstanding, as it does sound like you may have registered as one of our Angels. If the Angel membership is not something you are wanting to continue with you are more than welcome to cancel at any time with a full refund of your account balance.
We send ongoing emails about the subscription, receipts of all orders that have been placed and occasionally call our new customers. Plus we include an onboarding booklet in the first order. If you didn't receive any of these I would appreciate you sending us an email to chat@nakedwines.com.au, so we can investigate and rectify, as we don't want this to be an ongoing issue for our customers.
If you need help with cancelling your membership please feel free to contact our friendly customer happiness team on 1300 898 677 or via email at chat@nakedwines.com.au as we’re happy to help! Cheers!
I want to choose my wines not you!!!!
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Carmel, thanks for your feedback.
You are most welcome to select and customise your own case of wines without selecting our prepacked cases.
If we can help with this, please do not hesitate to reach out to our friendly team on 1300 898677.
Stealth $40/month subscription scam
It's a scammer company which not only subscribes you to a $40/month fee automatically if you make what was intended as a one-off purchase, they even hide this behind a submenu in the "My Subscriptions" page so it looks you don't have a subcription if you happen to check.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Will, thank you for sharing your feedback. We are deeply sorry to hear about your experience, as this is certainly not the impression or service we aim to provide.
Our subscriptions are intended to be fully transparent, and we never want our customers to feel caught off guard by recurring charges. We would appreciate the opportunity to investigate this issue immediately, clarify your account status, and look after any refund.
Please reach out to our dedicated support team directly at 1300 898677 or at chat@nakedwines.com.au with your order details so we can make this right for you.
I would put ZERO
I would put ZERO.
I was given a gift card through 'Dymocks books' $100 apparently but I still had to pay to use it.
Scam artists. I guess they are good at that. Rips money out my account without my permission monthly says it is my money and I can decide what I spend it on... bit hard when it's now in your account. Going through other people's complaint reviews I realise I'm not the only one.
I emailed them....Surprise...no reply.
My Bank. N.A.B. helped me to recover my funds so I give 'Nab' 10/10.
Stay away people
The wine was a bit average. Some ok Some crap. I'd rather go directly to a cellar door talk to people that actually have a passion for wine. Not just a spin company that just looks at a money making scheme.
Add this to the already climbing list of pissed off customers. :(
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Andy, thank you for sharing your feedback. We are genuinely sorry for the frustration this experience has caused you.
It sounds like you may have accidentally enrolled in one of our recurring membership or subscription plans during the voucher redemption process. We definitely do not want you paying for a service you didn't intend to sign up for, and we would love the opportunity to make sure any active account or recurring charges in your name are fully closed and cancelled immediately.
We apologise for the delay in our email response. Please reach out to us directly at 1300 898677 or DM us with your details so our team can personally confirm your account status and make sure everything is completely shut down. We hope to hear from you soon.
Scummy Charges Without Warning
Started off as a nice bonus from my youfoods box, until they charged me $40 out of nowhere without warning a month later to apparently add to the account balance, when I had already bought a one off box of wine with the voucher I got from youfoodz that Ive barely touched because I dont drink that much. No offer of a refund when I cancelled the same day. Felt incredibly scammy, avoid like the plague.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi there, We’re really sorry to hear about your experience! We do have promotional offers that include auto-renewing subscriptions or account credit top-ups, but we always aim to make these terms clear, so there are no surprises.
We never want our offers to feel misleading. Since you canceled immediately and don't drink much wine, we'd love to take a second look at your account. Please send us a direct message with your email so we can help resolve this for you.
Disapppoi8nted in delivery and followup
I have been getting wines from Naked now for almost 12 months and have been quite happy with the quality of the wines and the first 10 or so deliveries were fine. However the last 2 deliveries have not not actually been delivered, or actually even attempted to be delivered. It has taken up so much of my time trying to chase these and the support team who promise to chase up and escalate don't appear to do so. You need to chase them at every occasion to find out what is happening. Still no wine. Promises, promises. No result. I will be taking my business elsewhere
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Cathie,
Thank you for being a loyal customer over the last 12 months, which makes it even harder to hear that your recent experience has been so incredibly frustrating.
We are so sorry for the time you've spent chasing your wine. This is absolutely not the level of service we aim to provide, and we completely understand your disappointment.
Please know that we take this very seriously. We currently have our dedicated delivery team working directly with the couriers and can confirm they have recently sent an email regarding the collection.
Thank you for your patience, and again, our sincerest apologies.
Fantastic Organisation, Great Wines, Beers & Spirits, Excellent Service
I've been a part of Naked wines for more than 7 years and can honestly say i've never had a poor experience.
Every Delivery has been exception, from order to received, nothing has ever been damaged. I try to order a wide variety of wines of different types, while i can't say I've personally enjoyed them all on flavour alone, their quality is fantastic and I have plenty of Wine lovers in the family to pick up my slack. I typically order twice a year and have never been dissappointed.
Support local aussies, enjoy the quality drop and let the team take great care of you.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Scott, thank you for such a wonderful review! Seven years is an incredible milestone, and we can’t thank you enough for supporting our independent Aussie winemakers.
It’s great to hear that even when a specific flavor isn't your personal preference, the quality always shines through (and that your family is happy to help finish the bottle!). We appreciate you taking the time to share your experience. Cheers to another 7! 😇🍷
Terrible
Terrible. Doesn't give you option to manage your own account. Can't cancel, remove my account. Can't remove a card. Poor quality, cheap wines. Sends too many emails and SMS but when it's time to refund, volume and mode of communication changes to what works for them. Pathetic customer retention strategy.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Ryanz, we are sorry for this frustrating experience. You absolutely should have full control over your account, billing details, and communication preferences by logging into your account. We want to make this right immediately. Please send us a direct message with your account email so we can manually cancel your subscription, remove your card, delete your account, and issue any pending refunds right away. Alternatively, our customer happiness team can be reached on 1300 898677 (Monday to Friday 9am - 5pm) or chat@nakedwines.com.au
Cancelled my account yet money kept…
Cancelled my account yet money kept coming out of my bank account
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Robert, thanks for reaching out. If you've cancelled your account, no further payments should be taken. We want to get to the bottom of this and confirm that you have cancelled or have a second account. Please send us a direct message with your account details or email address so our team can get this sorted for you right away. Alternatively, please reach out to our friendly customer happiness team on 1300 898677 or chat@nakedwines.com.au
Wine not so good
Had a voucher sent to me so took advantage and ordered a doz . Wine not so good , some were terrible . Then found out they were taking $50 pm out of my account without my knowledge . NOT HAPPY . as far as Im concerned just a big SCAM
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Wayne, we are so incredibly sorry for the frustration and that the wines weren't to your taste! We use special introductory voucher cases to promote our membership and show off our independent winemakers, but we never want you to feel caught off guard by the monthly savings.
That $50 is entirely your own money to spend on future wine, but we can absolutely cancel this if this is not for you. Plus, we back all our bottles with a 100% happiness guarantee. Please send us a direct message with your details so we can get this sorted for you right away, or reach out on 1300 898677 or chat@nakedwines.com.au, and we will be happy to assist.
Classic AliExpress/Temu strategy
Classic AliExpress/Temu strategy. They a the voucher but do not allow to select much. You have 2 options:
1- cheap/old wine for cheap.
2- overpaying for average wine.
Not sure if it is really Ozzy, could be overseas - 3rd party setup.
Do not recommend. Cheers
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Naked Wines Australia
Hi Conchita, thank you for reaching out and sharing your honest feedback with us. We really appreciate you giving us the chance to clarify how we operate, as we do things a bit differently here!
We can totally see why the voucher setup might feel that way from the outside, but our vouchers are actually designed as a welcoming invitation for new members to try our unique model. We use them to introduce wine lovers to a completely different way of buying wine one that cuts out the middleman so more money goes directly to the people actually making the product.
We work directly with independent, passionate Aussie and New Zealand winemakers, funding them upfront so they can create incredible, boutique wines. Because we fund them directly, the quality is exceptionally high, and the pricing is designed to give you true value for money rather than overcharging for average drops.
Our voucher packs are carefully curated to give a great first taste of what our independent winemakers can do, but we completely understand if the pre-selected options weren't a perfect match for your personal palate!
We truly appreciate your candid feedback, as it helps us keep improving. If you have any other questions about our winemakers or how the community works, please feel free to reach out to our friendly customer happiness team on 1300 898677.
Cheers,
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