nakednutrition.com Bewertungen 126

HORRIBLE CUSTOMER SERVICE

Reiterating what everyone else on this page has said… do not buy any products from this company.

Their supplier completely lost my order and instead of customer service issuing me a refund or sending another order, they blame the customer instead. I just lit $90 on fire by ordering from this company.

My experience with Naked wasn’t good. I had a subscription for weight gainer. It was expensive but I stuck with it. They changed their shipping policy and my charges went up significantly. I called up and asked them to refund me (adjust my total) I don’t feel like they should blindside a loyal customer. Their customer service was abysmal. It turned into a blessing in disguise. I now make my own and it’s far superior. Naked nutrition treats their customers poorly in my experience, and they’re way over priced.

Customer service feels like a scam. Wanted to return an unopened bottle, which is fine according to their policy.. how ever they charge double the shipping cost for a return. Seems like a shady way to try and have people not return their product.

Terrible customer service. Their website automatically defaulted my shipping address to my old address. Their customer service said there was nothing they could do and I would have to wait for it to be returned to them. They wouldn’t cancel the order. I contacted UPS and they told me there was nothing they could do and it was all up to the shipper. This used to be a good company to order from. I would recommend ordering from somewhere else.

This product is not that bad, however, I concur with the other reviews that the customer service is absolutely dreadful. Recently, my order was shown as delivered but it was nowhere to be found. I contacted Naked Nutrition and their only response was to wait a few days and see if it showed up. I kept reaching out to them via chat and email (you can call - but you get referred to an answering service who says they will email you). First I got the "wait" response, then when I pushed it, they said they would talk to their distributor and get back to me. They did not respond until I again reached out to them. Then they refused to refund or replace my order "because the distributor maintains it was delivered"!!! This was shipped via Amazon logistics and there was an Amazon order that was supposed to come with the same delivery. It also was never delivered. In the time it took Naked Nutrition to say, "We believe our distributor over our customer," Amazon had sent me a replacement and I had received it. Naked Nutrition did, grudgingly, say as a "one time courtesy" they would send a replacement. I waited until the order shipped before I wrote this as I was concerned they wouldn't send it after all. I had a terrible prior experience with them as well - I decided to try a different product once and it was horrible. They would not let me replace it (most other companies allow for this). This company does not care one whit about its customers, and I can assure you I will never use their product again.

HORRIBLE customer service. There are no humans that will speak with you on the phone (other than what they call their “answering service”…people who claim to “forward your information”). No helpful email responses. Totally evasive and will not resolve any issues. These are $50 bottles of powder that you are stuck with if there’s a problem. A “health” company treating customers like a disease. Buyer beware.

BAD CUSTOMER SERVICE. the goat whey protein powder is absolutely awful, it gets foamy and comes to a weird texture any time you mix it into your smoothie, yogurt, or anything else i find. I wouldn't recommend this at all. I reached out to the company and they said sorry, too bad.

I waited an entire month to have a return refunded. I had an auto shipment that I forgot about that processed. The item was $18 with $7 shipping. The day the item shipped I let Naked Nutrition know I will be Returning as it was a mistake. When I got the order they asked me to open the box and prove to them with photos I did not open the container ????

So I did that in August. I retaped the box and shipped it right back. The said $8 of shipping fee would be deducted. Kind of sucks they don't do hassle free returns since I told them the day the order processed it was an accident. I told them fine take the $8 again even though I paid for it to be shipped to me .

Well today they've refunded $9.99. let's do basic math. Spent $25 to get $9 back and covered all the companies shipping expenses there and back. The company doesn't have the best interest of the customer in mind if they make them pay for the entire return. Most companies have return labels that are free. So that's my complaint.

They made me jump through hoops just to prove I did not use a product I told them I never wanted and wasted a ton of time and money. Honestly been ordering naked mass from them for years but their experience has me looking for a diff vegan mass gainer. Don't like being nickle and dimed by mega corporations.

I ordered a bottle of rice protein. The one I received was defective. The taste of the protein powder was bitter and disgusting--completely different from other times I've ordered the same product. I emailed them multiple times asking for a replacement product from a different lot because the one I received was inedible. They sent another bottle from the same defective lot. I sent them multiple emails about this and was ignored. Worst customer service ever.

Added me to an auto-subscription and won't unsubscribe me.

Stay away. Avoid, and DO NOT BUY from Naked Nutrition

This company lacks any compassion, business relations and any customer service. They simply don't care about the customer. They told me to "not support them" who does that??? I complained via email I was receiving conflicting emails on an item. I received several emails stating it was time to "reorder". Another email assured me they were working on obtaining the product that I had placed in my cart. I then received, the same day, two addtitional emails stating this product was "discontinued". BTW the website states nothing about the item being "discontinued". I asked them which one do I believe? This kind of confusion is their standard of operation (I've experienced other issues and gave them another chance) and thereafter I received the nasty email in response to "not support them". No problem on that one!! I would suggest never ever doing business with this company. There is no live person to talk to as everything is done by email. There is absolutely no customer service whatsoever and no matter how good a product might be it isn't worth the trouble. One is only as good as their customer service!! Business 101. I found a better substitute product elsewhere - cheaper as well, where they care about the customer. I spent quite a bit of money over time with Naked Nutrition. They lack everything a company in the people business should possess.

Im going to break this review in two sections. First the product, then the company. Product: This product seemed like it was going to be good. I seen unflavored and thought, well this may not have a bad taste and it would go good with just about anything so i bought two. I was wrong. I tried to mix this with oat milk or water and it was the most disgusting sour taste i have ever tasted. Using a shaker bottle you will have constant foam which made it worse every time I tried to force drink it. I chose this due to the good reviews but i should have looked at the bad reviews instead because those are the ones telling the truth. Now that i think about it, i did find it fishy that most of the good reviews talk about the taste not changing and how its delicious which lead me to believe that its all lies. There is no way that sour taste, taste that good. I used it once and never again. Now for the company: I sent a message letting customer service know that i did not like the taste and would like an exchange. They tell me i can't and i would have to return for a refund and get the one i want. I only opened one of the containers and the other one i bought was closed with its black tape around the top (the way it arrived). I sent them a picture like they asked. I said that's fine if i have to return it to get the one i want. Then they throw at me a $15 charge just to return it. I was confused because i sent you guys proof that i DID NOT open it. I looked at the return and exchanges and it says "Unopened and unused items may be returned within 14 days for a full refund or exchange, less any shipping charges." Don't put that if you are just going to throw a $15 shipping charge off the refund knowing that they will never get their full refund nor exchange, which you guys claim you don't do! Im like "thats fine" because after hearing that return charge something tell me i shouldn't deal with this company again. Keep in mind, the person who reached out to me didn't have a name. Normally when a company reaches out to you, they would state their name and/or also have a signature in the email. Its as if i was emailed by a complete stranger. If someone was to contact me and ask who i spoke to, my answer would be "I spoke to anonymous." I agree thinking if im paying $15 then that also including box and return right? WRONG, the guy at UPS charge me $10 for a box to return it even after he looked at the label. Once again in their "Returns and Exchanges" it say "Products may not be returned to the sender or our PO Box as a special label must be sent to the customer for a proper return." So whats so "special" about this gah damn label if im still having to pay for a damn box!? I have dealt with companies where i got a shipping label for free and that came with a box. So you telling me i paid $15 for a piece of paper. Notice how they said you can't send to their P.O. box or return to sender, they are crooks wanting you to not send it for free so they can eat that $15 out of you. Im just waiting for my refund so i can forget about this company. This was my first time buying and for damn sure my last time buying from this company. They removed my review off their website so im writing here where they can't remove it.

I talked to one of their sales managers and she was so immature and non-professional that they don't even know how to treat a customer properly calling their customers sad and abusing them. The sales manager is Glecie

I went to the website and it looks to good to be true and I don't see anything about satisfaction guaranteed, that's a big red flag to me because that means your taking a risk that I won't be taking because I've bought so many health products that don't work and never again will I buy from a company that doesn't provide a guarantee

Customer service is non-existent. I placed an order and needed assistance with a coupon code. I emailed several times over the course of 2 weeks attempting to get a reply - no response. Called customer service, was informed of a call back - no one called me back. The individuals operating the email address are not even acknowledging my emails.
I was a brand new customer, spent $300+ because I liked the business model of clean/pure supplements, but I cannot support a company that does not have any form of after market support or care to respond to their customers. I will go somewhere else.

Naked Nutrition customer service has been dismissive and frustrating in my attempt to order protein powder with a discount code. I have ordered the product for over two years and been very happy with their products, even though it is very expensive....more than most other similar products. I texted and was told to email. I emailed and received a dismissive response that did not even apply to my situation or concern. I called that the person did not listen to my responses or concerns and could not help; he said he would email someone to in turn have them email me. Such a simple issue to resolve and yet they could not even address it.

I have now researched other companies for similar protein powders and found a couple that sound even better (and cheaper) than Naked Nutrition.

Really bummed!!!! Was on a subscription for weight gainer with Naked Nutrition, I rely on the product to maintain my weight. They ran out of product & I told them thru text & email to notify me or just to order ANY WEIGHT GAINER possible. They did notify me when vanilla came in, so I tried to order it immediately. Then text representative said they could handle it & would send the vanilla instead. But I all I heard back for the next 3 days was, ‘my team hasn’t responded to me yet’. And of course they sold out in minutes of the vanilla. I would have just bought it myself if the rep wouldn’t have said they would take care of it. Super frustrating. WHY HAVE TEXT SUPPORT IF THEY ARENT GOING TO HELP?? They still have zero flavors in any type of weight gainer & now I have to find it elsewhere. I don’t think they care much about customers!

They sent me my product which had inconsistent labeling (the serving was different than what was listed on their site and I’m not sure which was correct. I reached out to customer service and never heard anything back. Garbage company, bad tasting product, and mislabeled which can be actually very dangerous. Not cool.

TERRIBLE experience. They have ZERO tolerance for returns. And everything is out of stock outside of massive 5lb bins of protein powder. I was suspended in disbelief when I was told that they wouldn’t accept anything back. Never have I ever seen an online only retailer make this claim. Read the fine print folks. So much plastic waste, plastic bins arrive 1/4 full. Never again.

I received a shipment of naked's 100% whey protein and it smelled like rotten spoiled milk. Customer service was unwilling to listen and hear me on the fact that they sent me rotten product. Would not recommend. Buy from stores where you can go back and say "this product is broken" to receive a refund.

PS, this is my 5th or 6th order of Naked's products and all the previous ones were 10/10. But all it takes is one bad order and 0 support to lose a lifelong customer.