North Somerset Council Bewertungen 

Recycling not collected. Obtuse and defensive staff on the phone are completely unhelpful and rude. North Somerset deserves better than this local authority

Absolutely shocking service from North Somerset Council.

Trying to get hold of someone is like banging your head against a brick wall. Nobody answers, nobody gets back to you, and getting any proper help or advice seems almost impossible.

Yet when it comes to demanding money, suddenly they're very quick to send out bills and expect thousands of pounds to be paid.

How exactly are residents supposed to sort out problems, ask questions or arrange payments when they can't even get hold of anyone?

It's completely unacceptable. Residents deserve to be treated with respect and given the opportunity to speak to someone who can actually help, not just sent demands for money with seemingly no support available.

North Somerset Council needs to seriously sort out its customer service. Quick enough to demand money, but nowhere to be seen when people need help.

Absolutely disgraceful.

I received an electoral registration notice on which I was described as eligible for jury service. As I am now disqualified because I have turned 76 I wanted to correct the irregularity.
I attended Weston Town Hall and found myself in the public library. One of the librarians directed me to a desk at which there were two unoccupied chairs. One position on the desk had some embroidery on it from which I inferred that the sometime occupant was obviously heavily committed to local authority business.
After waiting a short time I went to the concierge who took me to a small public desk with a telephone and told me that I could speak to somebody from there.
If I had wanted to waste my time on the telephone I could have done so from home. I attended the Town Hall because I wanted to speak to somebody face to face.
I told the man that if nobody could be bothered speaking to me in person I would not pursue the matter.
So, the entry in the electoral register can stay wrong in perpetuity for all I care. At least I will not be disenfranchised.
This is typical of life in 2026 Britain. Everything is a waste of time and everybody is useless.
And to think that I pay over £2,600 per year in council tax for this disorganised mess that NSCC passes off a service to the public.

Toxic workplace, everyone for themselves. High workloads, more concerned about targets than people.

Beyond believe
Ignoring letter/email
Overcharging
Not willing to refund
Not responding or responding with huge delays

They know better what to do with money they overcharge you

North Somerset is an amazing county with natural beauty, wonderful people and SO much going for it! It’s such a pity that it’s NOT served by North Somerset Council. I am originally from South Africa where all of our councils are considered to be failed, in financial distress, and most are under some form of rescue intervention - but they STILL offer better service delivery than NSC.

Despite claiming to be a “green” council that cares for the environment, North Somerset is one of the filthiest places I have ever been! Litter and fly tipping is out of control in every village with zero council intervention or policing.

The A38/Colliters Way main corridor from Bristol International Airport into the city is strewn with discarded mattresses, furniture, fly tips and other litter and has not been cleaned since pre-Covid. Since Bristol Airport is the ONLY major airport in the UK with no mass transit service, every single one of the 12 million passengers every year is greeted by this filthy freeway on arrival as they travel by bus, taxi or car since this is the only route into Bristol. Every time the council contractors cut the A38 verges, they do not pick up a scrap of litter and simply mow right over the discarded suitcases, empty ad-blue containers, plastic bag and bottles and other plastic items which are chopped into ever-finer microplastics each year which pollute the many streams and lands in North Somerset. My email on this to our local councillor was not even dignified with a response of any sort.

I have raised all the above in writing, on several occasions with our local councillor - Green Party candidate and apparently the NSC “Cabinet Member for Planning and Environment” whose responsibilities are described on the NSC websites as “climate and nature emergency and ecological recovery.” Whilst I have written responses from NSC agreeing that the situation is untenable, are responsible for delivering these services AND committing to cleaning by March last year, no-one has lifted a finger. It falls on a tiny group of village volunteers to try and keep our village litter free and clear of fly tips. We haul off mattresses, bags filled with poopy nappies, urine-filled plastic bottles left by airport lay-by waiters and taxi drivers, large nitrous oxide and other gas canisters and similar hazardous waste with NSC never lifting a finger!

Naturally NSC has been granted an exemption to raise council tax by 9% for this year and there will STILL be no service delivery by this truly failed entity.