My Supper Hero Bewertungen 

795
TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Customer service (Luiz) quick and efficient. I had emailed a few days after ordering to check that the box wouldn't contain the receipt since this was being received as a gift. This was confirmed c... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I recently tried Supper Hero Meal Making, and it was amazing! The customer service was top-notch—everyone was so friendly and helpful, making the whole process a breeze. The food itself was inc... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I was given a special offer on these boxes - completely free because I drive a Mini. What an absolute treat this turned out to be. Well packaged, everything beautifully fresh, easy to follow instr... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great customer service prior to despatch, prompt delivery, well packaged to keep items cool during transit and after delivery. Fresh ingredients. Generous portions just for two. The dressed salad and... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Lieferservice

Vom Unternehmen geschrieben

My Supper Hero lets you eat brilliantly at home, with less than ten minutes of prep, from properly sourced ingredients you can trust. MSH is here to help busy people take back control of their own time and enjoy fabulous food at home, while having a positive impact on our communities and the environment.


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

795 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.2

Alle Bewertungen

(795)

6 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

The food was amazing

The food was amazing, very simple to use and definitely will be using again. Really impressed!

25. Oktober 2024
Bewertung ohne vorherige Einladung
My Supper Hero-Logo

Antwort von My Supper Hero

Thanks a lot, Ross! :)

Bewertet mit 3 von 5 Sternen

Food tasted ok but I think it is very…

Food tasted ok but I think it is very overpriced for what it is. You would be better buying a meal from Charlie Bingham/Waitrose/Marks and Spencer or Cook. You would still have the same (or less) prep to do and it would cost half the price while tasting just as good.
Very disappointed. Won’t buy again.

19. Oktober 2024
Bewertung ohne vorherige Einladung
My Supper Hero-Logo

Antwort von My Supper Hero

Thank you for your feedback. We're sorry to hear that your experience didn't meet expectations. We'll be reaching out to you shortly.

Bewertet mit 5 von 5 Sternen

The food was spot on as was the service…

The food was spot on as was the service you provided me Charlie and luis were great.
I hope you don’t mind me saying but we found the gravy to a rather small portion but it was still very good.

4. Oktober 2024
My Supper Hero-Logo

Antwort von My Supper Hero

thanks for the great review glad you enjoyed

Bewertet mit 4 von 5 Sternen

Food without instructions but protective customer service to resolve

Food was very good but no instructions and the QR code directed us to a page which was no longer there. Had to therefore guess how to cook/assemble the food.

After highlighting this, the company have been proactive to resolve this to my satisfaction. Good customer service to resolve the issue and put steps in place so it doesn’t happen again.

27. September 2024
My Supper Hero-Logo

Antwort von My Supper Hero

Hi, thank you for your feedback, and We are truly sorry for the inconvenience caused. We completely understand how frustrating that must have been. We are looking into this to ensure it doesn’t happen again.

Bewertet mit 5 von 5 Sternen

Simple and absolutely delicious!

The food was excellently prepared and delivered securely. The simple instructions and delicious food made the experience absolutely perfect. If you're thinking about doing it, just do it.

3. Oktober 2024
My Supper Hero-Logo

Antwort von My Supper Hero

Just do it :)

Bewertet mit 5 von 5 Sternen

SUPERB Sunday lunch

Ordered the lamb Sunday lunch, it arrived on time, the cooking instructions were easy to follow and the meal was SUPERB. The lamb was excellent and all of the side dishes we super. Best meal so far from Supper Heroes.

20. September 2024
My Supper Hero-Logo

Antwort von My Supper Hero

Delighted to hear that! Thrilled the lamb and sides were a hit.

Bewertet mit 1 von 5 Sternen

I have not received my order but you…

I have not received my order but you have asked me to review it!!!. Where is my order.

28. September 2024
Bewertung ohne vorherige Einladung
My Supper Hero-Logo

Antwort von My Supper Hero

I’m sorry to hear that you had a bad experience. I understand Charlie has reached out regarding this issue And you had resolved the issue

Bewertet mit 5 von 5 Sternen

will buy again

Customer services beyond any i have gad to deal with before, so friendly and easy to communicate. Good was beautiful. Full of flavour and so easy to make. Will be buying again.

21. September 2024
Bewertung ohne vorherige Einladung
My Supper Hero-Logo

Antwort von My Supper Hero

Hi so happy to hear our customer service and enjoy our food :)

Bewertet mit 5 von 5 Sternen

Yummy

The flavours where fantastic really easy to follow, and massive portions. Very tasty

13. September 2024
Bewertung ohne vorherige Einladung
My Supper Hero-Logo

Antwort von My Supper Hero

Thank you for your lovely review! We’re delighted you enjoyed the flavours and found the portions generous. We look forward to serving you again soon!

Bewertet mit 3 von 5 Sternen

The idea was good but as I am old I…

The idea was good but as I am old I found getting dishes that were suitable was rather hard, it did involve some timings and more than one person to do the serving up.

23. August 2024
My Supper Hero-Logo

Antwort von My Supper Hero

Thank you for your feedback. We're sorry you found it challenging. We appreciate your input and are always here to assist.

Bewertet mit 5 von 5 Sternen

Hero Burgers

We ordered the Hero Burgers and there was a delivery problem which was sorted out by My Supper Hero who also gave us money back as it had not arrived when it should. The burgers themselves are superb, the cooking instructions are faultless and the accompaniments are delicious. It all made a very enjoyable meal.

31. August 2024
My Supper Hero-Logo

Antwort von My Supper Hero

Thank you for this feedback! We're very sorry that your order was affected by delays by our courier partner, but we're pleased to hear that we were able to turn your experience around. We look forward to serving you again soon!

Bewertet mit 5 von 5 Sternen

Bought for a nephew - housewarming gift!

Bought as a housewarming gift!
My nephew said it was excellent and highly rated it. I've joined the membership already and am looking forward to a treat every month of a delicious almost-ready-to eat meal!

9. August 2024
Bewertung ohne vorherige Einladung
My Supper Hero-Logo

Antwort von My Supper Hero

Thank you for sharing this lovely feedback about your recent experience with My Supper Hero! We're looking forward to serving you again soon.

Bewertet mit 5 von 5 Sternen

The food is sublime

The food is sublime, the instructions clear and the preparation is just enough to be fun while still saving a great deal of time.

16. Juli 2024
My Supper Hero-Logo

Antwort von My Supper Hero

Thank you for sharing this feedback! We're so pleased to hear that you enjoyed your recent meal with My Supper Hero.

Bewertet mit 4 von 5 Sternen

Nice but expensive

The food was lovely and reasonably easy to put together. However, I can make the same meal myself for a lot less money and not much more effort so we will not be ordering again.

29. Mai 2024
My Supper Hero-Logo

Antwort von My Supper Hero

Thank you for sharing your feedback! Our customer support will be in touch to discuss how we can improve your experience.

Bewertet mit 1 von 5 Sternen

Sadly the tacos were too spicy to eat

Sadly the tacos were too spicy to eat! We threw them away :-( luckily the nachos were delicious so saved us from a dash to the takeaway!

28. Juni 2024
My Supper Hero-Logo

Antwort von My Supper Hero

Thank you for sharing your experience with us. We're very disappointed to hear that the chicken tacos were too spicy for your liking and a member of our customer support team will be in touch shortly to discuss our Deliciousness Guarantee.

Bewertet mit 3 von 5 Sternen

Quality average.

25. Juni 2024
My Supper Hero-Logo

Antwort von My Supper Hero

Hi David - thank you for this feedback. We're keen to understand what could have turned this into a 5* experience, someone from our Customer Services team will be in touch directly to find out more.

Bewertet mit 2 von 5 Sternen

Ribeye wit a side salad.

I had a Ribeye with Chimichurry and a salad. I had to wait for two months to get it in stock. The steak it self was pretty good after I barbequed it, but the salad was sloppy and very dirty, the sauces where not very tasty mostly lime and herbs and there was something off with the taste of it. Maybe preservatives. I would not try this again for 55 pounds for one steak, a ruined salad with bad sauces, and a long waiting time.

21. Mai 2024
My Supper Hero-Logo

Antwort von My Supper Hero

Hello there, Thank you for your feedback. Someone from our Customer Services team will be in touch directly

Bewertet mit 5 von 5 Sternen

I made a mistake on delivery date

I made a mistake on delivery date, but with a simple email sent to customer service, this was instantly changed and goods were received on the correct date.
Excellent service, thank you

25. April 2024
My Supper Hero-Logo

Antwort von My Supper Hero

Hello Dawn, thank you so much for your wonderful feedback ! We are so please that our team was able to help. Thank you for choosing to order with us !

Bewertet mit 5 von 5 Sternen

Just had a superb Beef Wellington

Just had a superb Beef Wellington, which really was top restaurant quality. Everything was supplied including egg glaze, with easy to follow instructions.

4. Mai 2024
Bewertung ohne vorherige Einladung
My Supper Hero-Logo

Antwort von My Supper Hero

We are so pleased that the Wellington hit the mark ! Thank you so much for your review ✨

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