PlantIn app Bewertungen 419

Antwort von PlantIn app

18. März 2026

Dear Ariane,

Thank you for bringing the issue to our attention. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied.

We are sorry to hear that our Customer Support Team did not meet your expectations with the cancellation, but we want to improve. Please contact us again at trust@myplantin.com, so we can rectify.

Thank you for your patience, and we truly appreciate you bringing this to our attention.

PlantIn Team 🌱

Antwort von PlantIn app

19. Jan. 2026

Dear Patricia,

Thank you so much for your thoughtful and generous message.

We truly appreciate you taking the time to share your experience. It means a lot to hear that our team was able to take ownership of your concern and resolve it professionally. Providing reliable, attentive support is something we take great pride in, and your kind words affirm that commitment.

We’re especially grateful for your willingness to recommend us—there’s no higher compliment. Please know that we’re always here should you need assistance again in the future.

Warm regards,
The Team 🌱

Antwort von PlantIn app

14. Nov. 2025

Hello, and thank you for sharing your concerns.

We are so sorry to hear about the situation you’ve described and sincerely apologize for the distress and inconvenience this has caused.

We understand how alarming unexpected charges on a bank account can be, and we take such matters very seriously.

We would like to investigate this issue thoroughly and work with you to resolve it.

To do so, we kindly ask that you contact us directly at trust@myplantin.com with all relevant details, including the email addresses involved and any transaction references.

This will allow our team to review your case and clarify any potential misunderstandings about our app’s billing process.

Please be assured that our goal is to support our users and ensure the security and accuracy of all transactions.

We appreciate you bringing this to our attention and are committed to assisting you in resolving it as quickly as possible.

Best regards,
PlantIn Team🌱

Antwort von PlantIn app

16. Okt. 2025

Dear Uwe,

Thank you for sharing your experience. We’re genuinely sorry for the frustration this has caused, especially considering the language barrier and your efforts to cancel your subscription on time. We understand how confusing and concerning unexpected charges can be.

We want to assure you that your concern has been taken seriously. Our team has reviewed your case and we’re happy to confirm that the issue has now been resolved. An email with all the details has been sent directly to your inbox, so please take a moment to check it when you can.

We also want to thank you for your patience and for continuing to contact us despite the challenges. We appreciate the opportunity to make things right and hope this brings some peace of mind.

Warm regards,
PlantIn Team 🌿

Antwort von PlantIn app

Aktualisiert am 4. Sept. 2025

Hello Corinna!
Thanks for pointing this out.

We are really sorry to hear about this experience—it sounds very frustrating. We wanted to help you with this issue, but unfortunately, we couldn’t identify your account and didn’t find any subscriptions or previous requests linked to your details.

Please reach out to us directly at support@plantin.xyz with the email you used to subscribe, so we can locate your account, clarify the charges, and resolve this for you.
Sincerely, PlantIn Team💚

Antwort von PlantIn app

5. Aug. 2025

Hi Martina!
Thanks for letting us know about your experience.

Regarding the payment procedure, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.

We encourage you to please reach out to our Support Team at support@plantin.xyz. We can't wait to hear from you soon so we can show you how valued you truly are!