My Organic Formula Bewertungen 665

TrustScore 4.5 von 5

4.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

A helpful and responsive customer service agent helped me when I had an issue with a short expiry date formula I received. The company made it right by giving me a credit or option for a replacement p... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We've been ordering from My Organic Formula for about six months now and have consistently had a great experience. We order Hipp German Ready to Feed Stage 1, and recently asked if they could ship to... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Ordered our formula quite a few times from this company. Once n awhile they would throw in a freebie RTF. Ran into an issue once where seal was punctured and customer service was fabulous, providing a... Mehr ansehen

Bewertet mit 2 von 5 Sternen

All the formula you sent expires within 2 months and I will end up having to give away so many of the bottles! I find this so unfair and disappointing I will never use this store again

Unternehmen hat geantwortet

Unternehmensdetails

  1. Babyausstattungsgeschäft

Vom Unternehmen geschrieben

MyOrganicFormula.com offers the finest organic and GMO-free formulas from trusted European suppliers. All products are carefully chosen to nourish your baby with the best available organic, sustainable and healthy ingredients. All items are in stock and we provide fast and free shipping.


Kontaktinformationen

4.6

Hervorragend

TrustScore 4.5 von 5

665 Bewertungen

5 Sterne
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1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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Bewertet mit 5 von 5 Sternen

I've used this website for all my…

I've used this website for all my formula for both my boys. I love how fast the delivery is and how I can 100% depend on accurate delivery times. Product always arrives in great condition and always quickly!

25. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ordering from Canada

Ordering from Canada. EXCELLENT customer service and very fast processing and shipping times. If you're shopping around, this is the company you want to order from.

24. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The best place to buy European formula

The best place to buy European formula. We had our baby on the Hipp formula, and our order always came within a few days and packaged very well. Customer service was extremely helpful with any inquiries we had and very quick to respond. We will be using them again for our next baby!

18. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

great

very fast delivery and a very caring customer service 👍🏼

15. November 2025
My Organic Formula-Logo

Antwort von My Organic Formula

Hi Wejdan,

Thank you for sharing your feedback, and we’re very sorry to hear that one of your formula cans arrived dented. We completely understand your concern; you should feel confident and safe using every product you receive from us.

We truly apologize for the inconvenience, and we will be reaching out to you directly to resolve this issue right away.

Thank you again for bringing this to our attention, and we appreciate the opportunity to make things right.

Kind regards,
My Organic Formula Team

Bewertet mit 1 von 5 Sternen

We were shipped with wrong items

We were shipped with wrong items. My baby is at stage 3 and I ordered stage 3 12 packs. I received 12 packs of stage 2 milk instead of stage 3 the one I ordered. Now I am stuck with 12 packs of milk that I don’t know what to do with it because my baby is no longer drinking stage 2 any more. We have been ordering from your website for months and I have no idea why you guys have shipped this time the wrong product. I’m not very happy with my experience. Thanks.

6. November 2025
My Organic Formula-Logo

Antwort von My Organic Formula

Hi Gurpreet,

We sincerely apologize for the mix-up with your recent order and for the frustration this has caused.

We believe you may not have received our previous message; we had already processed a reshipment with the correct Stage 3 formula (12 packs) to make this right for you. The replacement order has been shipped, and you should receive it soon. We’ll be happy to provide the tracking information again if needed.

We completely understand how important it is to have the correct formula for your baby, and we’re truly sorry for the inconvenience this error has caused.

Please let us know once you receive the replacement, or if there’s anything else we can do to help in the meantime.

Kind regards,
My Organic Formula Team

Bewertet mit 1 von 5 Sternen

Terrible customer service

Terrible customer service. They ignore messages until you leave a bad rating. I bought baby formula for $500. They offered me to add a gift for an extra $5. I accidentally paid for two gifts but thought it might be interesting to see what I get. Other stores offer gifts for free. Maybe it would be something really nice. And you know what I got as a gift? Nothing.

I wrote to customer service, and they only replied after I gave them a one-star rating. They apologized and promised to send my gifts with the next order. I placed another order for $300 and sent them the order number. They said the gifts were added. And you know what I got? Again, nothing. This isn’t even funny. I think it’s marketing—making you place more orders just to get a gift. And now they are ignoring my emails again. I won’t delete this review anytime soon.

29. Oktober 2025
Bewertung ohne vorherige Einladung
My Organic Formula-Logo

Antwort von My Organic Formula

Dear Natalia,

We’re truly sorry for the disappointing experience you’ve had — this is absolutely not the level of service we aim to provide. Our customers are the most important people in our business, and we take your feedback very seriously.

We have reached out to you directly by email to personally resolve this matter and ensure you receive not only the missing gifts but also a proper gesture of apology from us. We hope to make this right and win back your trust.

Thank you for giving us the opportunity to improve — we genuinely value your patience and the chance to restore your confidence in us.

Warm regards,
Team My Organic Formula

Bewertet mit 5 von 5 Sternen

10/10

I live in canada and this higher quality formula isnt available here. Ive ordered this for both of my babies and they are both healthy and happy. Ive had to panick order (mom brain) and myorganicformula delivers so fast, it got from the Netherlands to Canada in 2 days! Highly recommend this company for all your babies needs.

30. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I couldn’t be happier

I couldn’t be happier with my experience ordering baby formula from MOF! The quality of these products is truly above standard. My baby loves it, and I’ve noticed such a positive difference compared to other brands.

What really stood out, though, was their exceptional customer service. Prescila went above and beyond to make sure my order was perfect — she was kind, patient, and incredibly helpful throughout the process. It’s rare to find such genuine care and attention these days especially when it was the customer’s mix up.

Highly recommend this site to all parents looking for reliable, premium-quality baby formula and outstanding support. Thank you, Prescila, for making the experience so smooth and pleasant! 👶💖

27. Oktober 2025
Bewertet mit 5 von 5 Sternen

Amazing customer service !

Amazing customer service !! Whenever I’ve emailed them about any requests or changes to orders they’ve always responded promptly and helpfully.

28. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Received the wrong baby formula

I have ordered HiPP German Stage 2 Goat Milk Formula (400 gr.) by what I have received is a box of HiPP German PRE Goat Milk Formula (400 gr.)

I am going to travel next week and I have sent multiple emails and no one reached out to me to fix the situation.

4. Oktober 2025
My Organic Formula-Logo

Antwort von My Organic Formula

Hi Yazeed,

We’re so sorry for the mix-up. We completely understand how stressful this must be, especially with your upcoming travel. Our team has already reached out to you directly and has sent the correct formula.

Thank you for your patience, and we truly appreciate your understanding.

Warm regards,
The My Organic Formula Team

Bewertet mit 5 von 5 Sternen

Great

Changed my review as they addressed my concern and corrected it right away by exchanging them.

23. September 2025
My Organic Formula-Logo

Antwort von My Organic Formula

Hi Marianna,

Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the HiPP Ready to Feed formula. Please be assured that some variation in color between bottles can be normal due to natural ingredients, and it does not affect the safety or quality of the product.

As for your little one’s stool changes, green color and stronger odor can occasionally happen with formula feeding and are not uncommon. That said, every baby reacts differently, and we always recommend consulting your pediatrician for guidance if you have any concerns about your baby’s digestion or tolerance.

We take your feedback very seriously, and our team will be reaching out to you directly to gather more details and provide support.

Kind regards,
My Organic Formula Team

Bewertet mit 1 von 5 Sternen

The packages arrived hot and were not…

The packages arrived hot and were not stored securely during delivery and possibly in the warehouse.Improper charging or improper connection scientifically damages components by up to 60%.

13. September 2025
My Organic Formula-Logo

Antwort von My Organic Formula

Hi Fawaz,

Thank you for sharing your experience with us. We’re very sorry to hear about the delivery concerns. Please rest assured that we take these matters seriously. All parcels are packed in triple-layer cartons (the strongest quality available), which also provide insulation. In addition, we place clear stickers on each package instructing delivery drivers to keep parcels out of direct sunlight, and we notify UPS to ensure shipments are handled at ambient temperature and not exposed to excessive heat.

We’ll be reaching out to you directly by email to further resolve this matter.

Warm regards,
My Organic Formula Team

Bewertet mit 5 von 5 Sternen

Super happy I tried this place out

I was hesitant because I hadn’t heard of this company before. However I tried it out and am so happy I did!! They had a promo going which was great. My only issue is that there was a glitch where I wanted a 5-pack but in the cart it would show up as 10. So odd! I cleared my cookies and it ended up working eventually. Other than that 5 stars and will be shopping again!

11. September 2025
Bewertet mit 5 von 5 Sternen

Issue Resolved

We recently ordered baby formula milk and unfortunately encountered an issue with the temperature of the products upon delivery. However, the customer service team was quick to reach out to us and handled the situation with care and professionalism. They responded promptly, offered a replacement, and ensured we received it shortly after. Their excellent communication and fast resolution really stood out, and it helped us feel confident in their commitment to quality and customer satisfaction. We’ve established trust through this experience and will definitely be ordering again. Highly recommend!

10. September 2025
My Organic Formula-Logo

Antwort von My Organic Formula

Dear Meera,

Thank you for sharing your experience. We’re truly sorry to hear about the delivery concerns. Please know that we pack all parcels in triple-layer cartons (the heaviest quality available), which also provide insulation. In addition, we place clear stickers on each package to instruct delivery drivers to keep parcels out of direct sunlight, and we notify UPS to ensure the parcels are kept within ambient temperature and not exposed to heat.

We will reach out to you directly by email to further resolve this matter.

Warm regards,
Team My Organic Formula

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