A helpful and responsive customer service agent helped me when I had an issue with a short expiry date formula I received. The company made it right by giving me a credit or option for a replacement p... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We've been ordering from My Organic Formula for about six months now and have consistently had a great experience. We order Hipp German Ready to Feed Stage 1, and recently asked if they could ship to... Mehr ansehen
Unternehmen hat geantwortet
Ordered our formula quite a few times from this company. Once n awhile they would throw in a freebie RTF. Ran into an issue once where seal was punctured and customer service was fabulous, providing a... Mehr ansehen
All the formula you sent expires within 2 months and I will end up having to give away so many of the bottles! I find this so unfair and disappointing I will never use this store again
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
MyOrganicFormula.com offers the finest organic and GMO-free formulas from trusted European suppliers. All products are carefully chosen to nourish your baby with the best available organic, sustainable and healthy ingredients. All items are in stock and we provide fast and free shipping.
Kontaktinformationen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I've used this website for all my…
I've used this website for all my formula for both my boys. I love how fast the delivery is and how I can 100% depend on accurate delivery times. Product always arrives in great condition and always quickly!
Ordering from Canada
Ordering from Canada. EXCELLENT customer service and very fast processing and shipping times. If you're shopping around, this is the company you want to order from.
The best place to buy European formula
The best place to buy European formula. We had our baby on the Hipp formula, and our order always came within a few days and packaged very well. Customer service was extremely helpful with any inquiries we had and very quick to respond. We will be using them again for our next baby!

Antwort von My Organic Formula
Expensive product but expected for the…
Expensive product but expected for the import and quality, worth it.
Quick shipping
We were shipped with wrong items
We were shipped with wrong items. My baby is at stage 3 and I ordered stage 3 12 packs. I received 12 packs of stage 2 milk instead of stage 3 the one I ordered. Now I am stuck with 12 packs of milk that I don’t know what to do with it because my baby is no longer drinking stage 2 any more. We have been ordering from your website for months and I have no idea why you guys have shipped this time the wrong product. I’m not very happy with my experience. Thanks.

Antwort von My Organic Formula
Terrible customer service
Terrible customer service. They ignore messages until you leave a bad rating. I bought baby formula for $500. They offered me to add a gift for an extra $5. I accidentally paid for two gifts but thought it might be interesting to see what I get. Other stores offer gifts for free. Maybe it would be something really nice. And you know what I got as a gift? Nothing.
I wrote to customer service, and they only replied after I gave them a one-star rating. They apologized and promised to send my gifts with the next order. I placed another order for $300 and sent them the order number. They said the gifts were added. And you know what I got? Again, nothing. This isn’t even funny. I think it’s marketing—making you place more orders just to get a gift. And now they are ignoring my emails again. I won’t delete this review anytime soon.

Antwort von My Organic Formula
10/10
I live in canada and this higher quality formula isnt available here. Ive ordered this for both of my babies and they are both healthy and happy. Ive had to panick order (mom brain) and myorganicformula delivers so fast, it got from the Netherlands to Canada in 2 days! Highly recommend this company for all your babies needs.
I couldn’t be happier
I couldn’t be happier with my experience ordering baby formula from MOF! The quality of these products is truly above standard. My baby loves it, and I’ve noticed such a positive difference compared to other brands.
What really stood out, though, was their exceptional customer service. Prescila went above and beyond to make sure my order was perfect — she was kind, patient, and incredibly helpful throughout the process. It’s rare to find such genuine care and attention these days especially when it was the customer’s mix up.
Highly recommend this site to all parents looking for reliable, premium-quality baby formula and outstanding support. Thank you, Prescila, for making the experience so smooth and pleasant! 👶💖
Amazing customer service !
Amazing customer service !! Whenever I’ve emailed them about any requests or changes to orders they’ve always responded promptly and helpfully.
Everything was excellent!
My Organic Formula always pulls…
My Organic Formula always pulls through. Excellent customer service, quick international shipping and quality baby formula. Long time returning Canadian customer, very happy with this company!
Received the wrong baby formula
I have ordered HiPP German Stage 2 Goat Milk Formula (400 gr.) by what I have received is a box of HiPP German PRE Goat Milk Formula (400 gr.)
I am going to travel next week and I have sent multiple emails and no one reached out to me to fix the situation.

Antwort von My Organic Formula
HIPP Goat’s Milk Formula - 5 Stars
We ordered the Goat’s Milk Formula for my grandson. It’s a great product and this company has excellent customer support.
Great
Changed my review as they addressed my concern and corrected it right away by exchanging them.

Antwort von My Organic Formula
Fantastic prices
Fantastic prices, fast shipment and high quality packaging. Repeat customer for sure!
The packages arrived hot and were not…
The packages arrived hot and were not stored securely during delivery and possibly in the warehouse.Improper charging or improper connection scientifically damages components by up to 60%.

Antwort von My Organic Formula
Super happy I tried this place out
I was hesitant because I hadn’t heard of this company before. However I tried it out and am so happy I did!! They had a promo going which was great. My only issue is that there was a glitch where I wanted a 5-pack but in the cart it would show up as 10. So odd! I cleared my cookies and it ended up working eventually. Other than that 5 stars and will be shopping again!
Issue Resolved
We recently ordered baby formula milk and unfortunately encountered an issue with the temperature of the products upon delivery. However, the customer service team was quick to reach out to us and handled the situation with care and professionalism. They responded promptly, offered a replacement, and ensured we received it shortly after. Their excellent communication and fast resolution really stood out, and it helped us feel confident in their commitment to quality and customer satisfaction. We’ve established trust through this experience and will definitely be ordering again. Highly recommend!

Antwort von My Organic Formula
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