MyHiRelief Bewertungen 526

Antwort von MyHiRelief

Vor 7 Tagen

Hi Val,

Thank you for bringing your concerns to our attention. We completely understand how upsetting and frustrating it can feel when recurring orders or charges continue after you believed you only placed a one-time purchase.

We would like to clarify that subscription options are selected during checkout to provide customers with discounted member pricing and refill convenience, which may automatically generate future orders. All orders are processed directly through our secure online system and require confirmation before submission. That said, we completely understand how subscription selections may sometimes be overlooked during checkout.

We also regret hearing about the difficulties you experienced attempting to contact support. Please know that our support channels are active, and we would appreciate the opportunity to review your account and assist you directly.

We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so I can further review your cancellation request and account concerns.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

22. Mai 2026

Hi Carmelita,

Thank you for taking the time to share your concerns and detailed experience. We completely understand how overwhelming and stressful this situation has been, especially considering your medical conditions and the financial concerns you described.

First and foremost, we appreciate you consulting directly with your physician regarding the product before use. Customer safety is extremely important, and we fully respect your decision not to use the product based on your doctor’s medical guidance and individual health circumstances.

We would also like to clarify that subscription options and promotional bundle selections are presented during checkout to provide discounted member pricing and future refill convenience. All orders are processed directly through our secure online system and require confirmation before submission. That said, we completely understand how the checkout experience, promotional offers, and subscription selections may sometimes create confusion or be unintentionally overlooked.

The lowest price for the 3+3 jars is part of a promotional bundle that requires customers to first place the 6-jar order for $174 to unlock the additional offer for Total Relief Cream at $119.70.

Once the purchase of the 6-jar bundle is completed, the discounted offer will appear during checkout as an optional recommendation.

Please note that this additional discounted price is only available after the initial 6-jar bundle has been selected.

We also understand your concerns regarding the pricing differences, shipment timing, and refund expectations. We appreciate that you kept the products unopened and sealed while seeking medical advice before proceeding further.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

Thank you again for bringing your concerns to our attention and for explaining your situation respectfully and thoroughly.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

22. Mai 2026

Hi Sue,

Thank you for taking the time to share your experience and feedback. We appreciate your acknowledgment that the product provided some topical comfort for sore muscles, though we understand your overall experience with billing and refund expectations left you disappointed.

We would like to clarify that final order totals may vary depending on the selected package, taxes, shipping selections, optional add-ons, or subscription-based discounted pricing presented during checkout prior to final confirmation. All orders are processed directly through our secure online system and require customer confirmation before submission.

Regarding refunds, once processed on our end, financial institutions and payment providers may still require additional business days for the funds to fully reflect in the customer’s account depending on their processing timelines. That said, we completely understand your frustration regarding the experience and communication surrounding the refund process.

We also appreciate your feedback regarding product labeling and transparency, as feedback like yours helps us continue reviewing ways to improve the customer experience moving forward.

We can't seem to locate your information in our system and need it to assist you further.

If your refund concern remains unresolved, please contact us directly at support@myhirelief.com or contact me directly at aga@nw-project.com so I can personally assist you.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

22. Mai 2026

Hi Carol,

Thank you for taking the time to share your experience and feedback. We completely understand how concerning it can feel when the final order total is higher than expected, especially when you believed the promotional offer would remain under a certain amount.

We would like to clarify that final pricing may vary depending on the selected package, taxes, shipping selections, optional add-ons, or bundle structures chosen during checkout before final confirmation. That said, we understand how the pricing experience may have caused confusion and concern.

We also appreciate you continuing to use the cream consistently and sharing it with your friend as well. We understand how difficult and exhausting severe back pain can be, especially when dealing with it for such a long period of time, and we truly hope the product continues to provide support and comfort over time.

Thank you again for your honest feedback and for giving Total Relief a try.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

22. Mai 2026

Hi Elaine,

Thank you so much for your thoughtful and gracious feedback. While we understand the product may not have provided the level of relief you were personally hoping for, we truly appreciate your kindness and understanding throughout your experience with us.

It means a great deal to our team to hear that you felt supported and assisted respectfully. We also sincerely appreciate your openness in recognizing that different individuals may experience different results with the product.

Thank you again for your support, understanding, and for taking the time to share your experience with HiRelief.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

22. Mai 2026

Hi Nan,

Thank you for sharing your concerns and experience. We completely understand how frustrating and disappointing it can feel when an order has not yet shipped and you are unable to receive timely updates regarding your concerns.

Shipping and fulfillment delays can occasionally occur due to higher-than-normal order volume, fulfillment processing timelines, or carrier preparation delays. That said, we fully recognize how important communication and transparency are throughout the process, especially when customers are waiting for shipment confirmation or requesting cancellation assistance.

We also regret that your previous inquiries did not receive the level of responsiveness you expected. Please know that HiRelief is committed to assisting customers professionally and reviewing concerns as quickly as possible.

Our support team would still appreciate the opportunity to review your order status and refund request directly. Please contact us at support@myhirelief.com or aga@nw-project.com with your order information so I can personally assist you and provide the most current update available.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

22. Mai 2026

Hi Debbie,

Thank you for bringing your concerns to our attention. We completely understand how frustrating it can feel when you are trying to reach support regarding a refund request and are unable to connect successfully.

We sincerely regret the difficulty you experienced attempting to contact our team by phone. At times, higher-than-normal inquiry volume may impact response availability and wait times. That said, we understand how important timely communication is, especially when requesting return assistance.

We can't seem to locate your information in our system and need it to assist you further. Our support team would be happy to provide you with the proper return instructions and assist you with your refund request. Please contact us directly at support@myhirelief.com or directly to me at aga@nw-project.com. I will personally assist you on this.

We're ready to help as soon as we have that!

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

22. Mai 2026

Hi Joanna,

Thank you for sharing your feedback and concerns. We understand how frustrating it can feel when the final total during checkout does not align with your expectations from the promotional offer.

We would like to clarify that final order totals may vary depending on the package selected during checkout, applicable taxes, shipping selections, optional add-ons, or subscription-based discounted pricing presented prior to order confirmation. All orders are processed directly through our secure online system and require customer confirmation before submission.

That said, we completely understand your concern regarding the pricing experience and appreciate you bringing this feedback to our attention. We also appreciate your acknowledgment that the product itself may still have value despite your frustration with the checkout process.

Please provide your order number or any other details you have (like the email address used for the order). You can send this information directly to me at aga@nw-project.com. I will personally assist you on this.

We're ready to help as soon as we have that!

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

22. Mai 2026

Hi Anne Marie,

Thank you so much for your thoughtful feedback and kind words. We’re very glad to hear that our team was able to respond quickly and meet your expectations.

We also truly appreciate your feedback regarding stock availability notifications. We understand how helpful clearer communication regarding inventory and replenishment timelines can be, and feedback like yours is valuable in helping us continue improving the customer experience.

Thank you again for your patience, support, and for taking the time to share your experience with HiRelief.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

22. Mai 2026

Hi Jamila,

Thank you so much for your kind feedback and support. We’re very glad to hear that you had a positive experience with our team and that the response was both quick and helpful.

Providing prompt, respectful, and positive customer support is something we truly strive for, and we appreciate you taking the time to recognize it.

Thank you again for sharing your experience with HiRelief.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

22. Mai 2026

Hi Amanda,

Thank you so much for taking the time to share your experience and kind feedback. We’re very glad to hear that our team was able to respond quickly and provide friendly assistance while helping confirm your cancellation request.

Providing reliable and supportive customer care is something we truly strive for, and it means a lot to know you felt well taken care of throughout the process.

Thank you again for your support and for choosing HiRelief.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

21. Mai 2026

Hi Colleen,

Thank you for taking the time to update your review and share your resolution experience. We’re glad to hear that the matter was resolved and that a refund was provided following your previous concern.

We truly appreciate your willingness to revisit your feedback and acknowledge the outcome. Our team always aims to address issues fairly and ensure customers feel supported throughout the process.

Thank you again for your time, understanding, and for giving us the opportunity to resolve your concern.

Best regards,

Hi Relief Team

Antwort von MyHiRelief

22. Mai 2026

Hi Gerry,

Thank you so much for your kind feedback and support. We’re very glad to hear that our team was able to provide prompt, courteous, and respectful assistance regarding your request.

Providing attentive and professional customer support is something we genuinely strive for, and it means a great deal to know your experience reflected that.

Thank you again for taking the time to share your experience with HiRelief.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

22. Mai 2026

Hi L.R.,

Thank you for sharing your experience and feedback. We truly appreciate your patience regarding the delivery time and are glad to hear your order has finally arrived safely.

We’re also happy to hear that your first application left a positive impression, and we sincerely hope the product continues to provide the comfort and support you’re looking for over time.

Thank you again for your patience, support, and for giving Total Relief a try.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

21. Mai 2026

Hi Kristine,

Thank you for sharing your concerns and experience. We completely understand how frustrating and upsetting this situation has been, especially after following the return instructions and sending the products back.

We would like to clarify that recurring shipments may occur when a subscription option is selected during checkout for discounted member pricing and convenience. All orders are processed directly through our secure online system and require confirmation during purchase. That said, we understand how subscription selections can sometimes be overlooked during the checkout process.

We also appreciate you taking the time to return the products as requested. In some cases, refunds cannot be finalized until the returned items are received, inspected, and processed by the returns department, which may take additional business days depending on carrier delivery and warehouse processing timelines.

Since the chargeback process has been initiated through PayPal, they are now managing the dispute. Our ability to intervene or issue a direct refund is paused while their investigation is ongoing.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

Thank you for bringing this matter to our attention.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

22. Mai 2026

Hi Patricia,

Thank you so much for taking the time to share your experience and update your feedback. We’re very glad to hear that our team was able to assist you quickly and help resolve the misunderstanding regarding the subscription.

We understand how subscription selections can sometimes be overlooked during checkout, and we truly appreciate your patience and understanding while our team worked with you toward a resolution.

It means a lot to hear that you felt supported, understood, and satisfied with the outcome. Thank you again for your trust, kindness, and support.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

22. Mai 2026

Hi Claribel,

Thank you so much for your thoughtful feedback and for giving HiRelief an opportunity. We’re truly glad to hear that your experience with our customer service team has helped build trust and confidence in our company.

We sincerely appreciate your support and hope that our products continue to meet your expectations just as much as the service experience has so far.

Thank you again for your kind words and support.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

21. Mai 2026

Hi Stephen,

Thank you for sharing your concerns and experience. We understand how frustrating it can feel when the checkout process, pricing structure, and additional offers do not align with your expectations.

I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.

The “Buy 2, Get 1 Free” offer applies to the total bundle price.

· Regular price per jar: $69.95
· Bundle: 3 jars for $110.09 total, handling fee included, tax not included
· Effective price per jar: $34.95/jar


This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $ 69.95 + $69.95 for two jars.

Additionally, your order includes Priority VIP Insurance for $9.95 USD. Please note that shipping is free, so you were only charged for the VIP insurance. This insurance covers loss, theft, or damage during transit. In the unlikely event that anything happens during delivery, your order is fully covered, and we will assist you promptly to resolve the issue. The total comes to $126.94, including sales tax, handling fee, and package insurance.

There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.

I hope this clarifies the confusion.

We also want to reassure you that HiRelief is a legitimate business committed to assisting customers and addressing concerns professionally. We regret that your support experience did not meet your expectations and appreciate you bringing this matter to our attention.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

21. Mai 2026

Hi Rachel,

Thank you for sharing your experience and kind feedback. We’re glad to hear that our team was able to respond quickly and support you, even over the weekend.

Providing timely and helpful assistance is something we strive for, and it’s great to know this made a positive impression on your experience with us.

We truly appreciate your support and your time in leaving this review.

Best regards,

Aga
Hi Relief Team

Antwort von MyHiRelief

21. Mai 2026

Hi Mario,

Thank you for taking the time to share your experience. We’re glad to hear that our team was able to provide helpful and understanding support, even though you ultimately decided not to complete your purchase.

We truly appreciate your kind words about our customer service, and it means a lot to the team to know that our support made a positive impression on you.

Thank you again for your time and thoughtful feedback.

Best regards,

Aga
Hi Relief Team