Bob's Discount Furniture Bewertungen 9’058

Eden was amazing, very helpful and knowledgeable! She walked us through the whole process!

Srini at the Bobs Store in Vernon Hills, Illinois, met me at the door and listened thoughtfully to my questions and concerns about mattress shopping. He was very patient with all my questions and guided me through the process. Luckily, I had gone online previous to my visit and had already narrowed it down to a couple of choices. He helped me make my decision quickly.

I was greeted as I entered the store and was treated kindly. The sales representative, Mr. Eric assisted me with the upmost respect and was able to assist with everything I needed. Although the process took a minute, I walked out a satisfied customer.

Excellent service great people our sales representative her name CLAIR did an excellent job providing us all the information we need. Furniture’s price very affordable.

Basically I bought a table and the warranty. The table literally fell apart while we were dining. Large marble table and we are lucky to be alive. We paid for their assembly and delivery. The goof proof warranty that they gladly sold us has not helped us.

My experience was great the sales very nice people. The delivery men were very nice considerate they were here early set up my chair in five minutes time and off they went. They were very, very considerate. I would definitely shop there again.

RJ is a wonderful person to work with! I told him what I was looking for and he showed me options that I really liked and helped ensure that they would look great in my new apartment!

I have NEVER been a fan of Bobs Furniture but I decided to give them one last chance. I ordered a leather sectional that had electric recliners. I paid roughly $5k which included the $299 5yr warranty.

I purchased the couch in August of 2024 and started noticing that the seam in the chaise started separating. I also noticed that the seam is separating on other pieces but it wasn’t as noticeable as it was on the chaise.

The couch wasn’t even a year old before it started breaking down. Thankfully the $299 5yr warranty worked and they replaced the chaise yesterday on 7/31. When inquiring on how to use this benefit the agent asked why I didn’t report it sooner as I reported it 4 months after the year began. I politely and frankly informed him that I was undergoing cancer treatment and that I was just getting around to tending to my home. The agent was respectful and processed the order.

All in all, this will most likely be my last time dealing with Bobs. The furniture is really too cheap and doesn’t last long.

Greeted right when we arrived at the store. Took us to exactly what we needed to see. Elizabeth was great through the whole process.

I went to Bob's Furniture for a bunk bed with trundle and I got this bundle with 2 twin mattresses included. The order was placed on July 11 and the bed was expected on July 22 and the mattresses on July 26. While the visit in the store was great and I found what I wanted and the bed was delivered on time, the mattress delivery date was rescheduled twice. First they let me know on July 24 that the mattresses would come on August 2nd instead because they were out of stock and then they call me again on July 28 to tell me I would have to wait until August 8. Very inconvenient to say the least. I contacted their support to cancel the order for the mattresses for which the agent tells me I could still get them on August 9???? and guess what...I have to figure it out myself with the bank to adjust the bill and the payment plan, unlike what I was told from the store manager who assured me the bank would be getting the adjusted price from them. I am never trusting Bob's again. I really don't understand how they can sell something they don't have in stock and don't even know when will come. Takes a lot of courage to expect from a customer to just wait patiently while they postpone the delivery by 1 more week every 4 days.

Good customer service and product availability.

Goof Proof FAIL.
Very disappointed with their goof proof policy. Orders a 7 piece couch with recliners. Delivered, everything was fine, and maybe 4,5,6+ months later one of the recliners stopped working. We paid $299 for the Goof Proof which we were told covered everything for 5 years. So we did order this in end of 2023, broke sometime early 2024, and never got around to making the call. Finally decided to call and started the process. Goof proof says i had to of informed them within 30 days, and the original manufacturers warranty would have to cover it. Called Bobs and they said they cant cover it because its over their time policy.
So basically two companies pointing fingers at each other, and I'm stuck with a couch with a broken motor. Wish i knew about this 30 days limit so anyone reading you have been warned.

Unacceptable service and total lack of accountability

I had one of the worst customer service experiences with Bob’s Furniture Bay Plaza. They completely messed up the delivery address on my order, even though it was correct when I placed it. To make matters worse, the delivery driver was rude and flat-out refused to come back with the furniture, saying, “I’m not coming back.” No apology, no accountability—just pure disregard.

Because of their mistake, my grandchild had to sleep on the floor for almost a week while we waited for a resolution that never came. I called the store and spoke with supervisors, but was told they had no control over the delivery because it’s handled by a third-party vendor. This is completely unacceptable. If you contract out your deliveries, you're still responsible for making it right.

The supervisor who claimed he would personally handle the issue and call me back didn't even have the decency to follow through. Instead, he had someone else call me with no support, no resolution, and no plan to fix their error.

Bob’s Furniture completely failed to deliver,not just the product, but basic customer service and decency. I’ll never shop here again, and I’d caution anyone who values reliable service to look elsewhere.

Tyler and Fabricio were excellent during the pick-up, top chaps.

June , 2025 I had a bad taste of welcoming me & my husband,, As we went to Bob Funiture
In Yonkers ,, stereotyped and profiling as we felt, looking at Living room furniture ,,
As we were browsing , the sale person ,, took us to the outlet on the other side of the store ,,
“Pershaps this is more affordable for you”
“ why are you showing me this furniture
Do we look as we can’t afford to buy from the store ??
I told my husband let’s leave ,,,
However ,,that didn’t stop me from getting what my heart was set to get ,,
I told my husband let’s go to ,
Harlem Bob Furniture Maybe, we get better luck !!
And we did ,,
I commend your employees
Salesmen Anthony
And Alexandra store Manager,
Their customer professionalism and service
Was above and beyond,,,
To help us accomplish our mission.
We left happy with our furniture 😊
We Thank you , for your support and services.
BoBs Furniture the way to go !!!

We were greeted immediately at the door & were allowed to roam and look as we needed. As soon as we were ready to discuss a sale, our salesman Mike was awesome and explained the process thoroughly and helped to get us financed & scheduled our furniture to be delivered when it was convenient for us.
It was a very painless process & we will have a new dining room set & living room set in a few weeks.

Thank you for your service and delivery everything was excellent

We had a wonderful experience today in Bob’s. Alex went beyond our expectations… his patience and knowledge made us feel very comfortable and confident that we were in the right place. Not only the customer service, was great, but the benefits Bob’s offers after the purchase, made us know that this was the perfect choice

I’m a returning customer to bob’s furniture. They always have the best selection and affordable prices. Erick helped us this time selecting the perfect mattress and a couch which was according to our needs. He was very accommodating and helpful. Very polite, friendly and made our overall experience worthwhile.