MR CAR MATS 

Having travelled the Internet for car mats for our VW Golf, I eventually choose Mrcarmats premium velour option as it seemed the best value for money. Having placed the order I called to check progress as our car was du to arrive the next day and we were going on a trip. I spoke to Maxine who kindly went down to the factory to check progress herself and came back to me within 15mins to say the mats would be with me the next day. That's service and they did arrive as promised. The mats themselves are very good quality and fit snug. Better than the VW brand we had before. Very happy and will use again again.

I have ordered three sets of car mats from this site in the past 9 months and love the quality and range of product on offer. I have a VW CC with a brown & tan leather interior and was able to match the mats perfectly to suit. Great quality velour too.
My last order went a bit wrong as I inadvertently ordered a BOOT mat instead of the car mats for my sister's Fiesta (birthday gift). Spoke to Mr CarMats over the phone and they agreed that perhaps their website could be better presented. Long story short - they asked me to keep the boot mat and sent me the car mats for a nominal £10, which I think is terrific customer service. Well done !!
I would recommend them to anyone.

I start with a small rant here, I'm actually fed up with reviews on companies that are generally only written if someone has had a bad experience with them. When looking into the options in buying a cabin bed for my child, 123 came up with the best price. I then proceeded to investigate the company to make sure I was not throwing my money away and I was almost put off from buying from this company due to negative reviews.
However, I placed the order due to most of the complaints were around delivery and I had no urgency to receive the goods.
No issues at all, items turned up with no damage and to a good quality for the price I paid. Don't get me wrong, the delivery date was a bit smoke and mirrors and the computer system they use is a bit archaic but I am happy.

Don't fret guys they are fine

I ordered a set of mats , including a boot liner from Mr Car Mats for my son's birthday. The interior mats were very good but the boot liner did not fit the car. I had loads of problems trying to contact this company and when I did I was only given a third of the value of the original cost and I had to pay the return postage.
I wouldn't use them again.

Good choice of company & product, ordered correctly supplied correctly, what more can one ask!

Very Pleased. I ordered the Prestige with a sports trim on a Monday evening and received them Wednesday midday. They were exactly as described and am happy with the quality, exact fit and speedy delivery. In fact just about to order another set for the other car we have. Certainly look like they will last but nice to know they come with a 3 year guarantee if I do have any problems.

I usually don't bother to write reviews, but I noticed that this business has had several negative reviews, which nearly put me off buying from them; except that I thought the replies they posted seemed reasonable and believable. I therefore took the plunge and bought from them anyway.

Did I make the right decision? Definitely. From memory, the product arrived one day later than stipulated on the website, but that is a very minor point. The product I received was exactly as ordered (deep ribbed beige car mats for a VW Touran) and of a very high standard indeed. They fit our new Touran perfectly and should last for years.

This review is written to help address the balance on Trustpilot.

Would definitely recommend the seller.

I thought that Mr Car Mats were ok! They were a day or so later than they said, which seems to have a few complaints, maybe they should change their wording. Generally I had no problems. I got what I ordered, easy website, fitted what more can you ask for from a car mat.

I E/M AN ORDER FOR 2 CAR MATS FOR MYMX5 LATE WED. NIGHT 7 MAY 14. I RECIEVED THE ORDER LATE THIS AFTERNOONTUE13 MAY 14. SO MUCH FOR THE WEB PAGE STATING THAT ORDERS WOULD BE DISPATCHED WITHIN 24 Hrs. WHEN I TOOK THEM FROM THE PACKAGING I SAW THAT THE HEEL PAD ON THE DRIVERS MAT HAD NOT BEEN STITCHED ON STRAIGHT. SHODY WORKMANSHIP, THEREFOR WHY PAY TOP PRICE FOR SECONDS

Ordered car mats for a 2001 VW Polo.
They were sent with the wrong locators...
Emailed the seller...they'd reply every 2 days with a "stalling" email..."can you confirm your order number", "what's wrong with them"...then silence.
It was only when I raised a dispute via PayPal did they really take an interest.
Said they'd send out the correct locators...no apology though.
Nearly 2 weeks later...NOTHING.
have now requested a FULL REFUND...
Really terrible customer service...

I wish I had read the reviews on this site before using this company. Three of the mats fit but the fourth, the drivers mat doesnt. I have round pegs and should have notice that the mat fits oval pegs. They only offer one version of the mat and expect you to notice in amongst all the words that their is a different peg. The site asks what colour, what material and what edging but doesn't ask what shape pegs. They obviously know their carpets and expect customers to be experts too.

Its my fault for ordering the wrong thing and not theirs for having a rubbish ordering system

Apparently they are going to change the website but too late to save me a wasted £40+

I asked them to send me a replacement drivers mat but they wanted to charge another £13. Hopeless

Stay well clear. Rubbish website. Rubbish customer service

Ordered car mats & a boot Mat for my 08 Zafira.
Mats arrived few days later - good quality and fit well. However the boot mat does not.
The left side is cut with a curve not flush to the line of the boot. I sent pictures via email, I have phoned and was told they sell hundreds with no other problems but cutters are cutter a replacment mat. This was 3weeks ago and yet to receive it.
I have phoned and no one answers. No one replys to emails.
I have tried the mat in my friends zafira and have the same problem.
I am now taking it further to trading standards.
It could of been dealt with so easily - Very possibly the wrong mat was just picked and sent out.
But with no customer service - All very disapointing
Please avoid and shop else where!

Ordered from this company, received my ordered within 2 days.. fitted perfectly. The quality of the Prestige mats was far better than those provide by Vauxhall

I just wanted to say what a great service! I ordered my mats at the weekend, so I'm guessing the order would not have been processed until Monday, and they arrived safely at my work address yesterday (Wednesday). The look great, fit perfectly, and are certainly excellent value for money with the boot mat included (much cheaper than Halfords!).
I'll definitely be recommending everyone

Ordered a a boot mat on 10th November 2011. Still waiting for delivery on 23rd December 2011 despite 10 (ten) phone calls to the company. A different story every time and not one promise kept. I am starting to wonder seriously if this is a scam.

Update, it is now 16 January but still no boot mat. Colin at Mrcarmats promised me a refund and claims that it went through at one minute past ten on 4th January. Of course it has not arrived. Telephone call count now at 15.

Avoid this company all they do is take your money.

Refund finally received at the end of January, so not a scam but seriously bad service.