FrontLine Moving & Storage Bewertungen 

Damaged property, stolen items, overcharged 3 times, scam artist reported to the BBB and will be disputing the charges

Stay away from FrontLine. This company runs an aggressive bait and switch scheme that cost me $5,350 in total losses and ruined my move.

I initially received a text quote from a sales rep named Mike Malone for approximately $2,100 to move 4 pieces of furniture, 1 TV, and 20 extra large boxes. When I contacted him two weeks later to lock in the dates, he arbitrarily raised the price to $2,300 with zero changes to my inventory.

Logistics was passed to another representative named Chris. Prior to pickup, I purposely reduced my items to 2 pieces of furniture, 1 TV, 15 medium boxes, and 6 large boxes, which took up less cubic volume than the original estimate. When the truck arrived, the driver sent photos to Chris, who immediately called demanding an extra $900 just to load the 2 pieces of furniture. I refused this unauthorized price hike and was forced to abandon my furniture on site. The crew also completely failed to pack my TV.

Two days before delivery, Chris texted demanding an immediate $350 shuttle fee, falsely claiming they needed to transfer my items to a smaller truck because of the location. They had my delivery address from day one. He refused delivery unless I paid upfront, holding my belongings hostage. When the delivery arrived, it was a massive truck. They never transferred anything to a smaller vehicle.

Upon arrival, the driver refused to wheel the cart down an interior hallway unless I paid another $400 fee, which he bargained down to $200. He stated my goods would remain locked in the truck if I did not pay immediately. Five minutes later I found a direct access route avoiding the hallway entirely, but the driver flatly refused to issue a refund.

Every single payment was required exclusively through Zelle. They refuse credit cards specifically to block fraud disputes, eliminate chargebacks, and dodge tax records.

When they finally unloaded, over half of my boxes were crushed, torn open, and severely damaged. Between $2,850 paid to FrontLine via Zelle and $2,500 to replace my abandoned furniture and TV, this nightmare cost me $5,350. I have submitted formal complaints to the FTC and FMCSA. Do not hire FrontLine.

Worst experience I've ever had. This is our first long distance move. The sales rep Charles put at ease with rates and helped up to guestimate how much space we would need for the trip from TX to NC. We were not taking any big furniture like couches, washing machines/dryers, dressers or big beds. He assured us that even though we didn't know how many boxes we would have - that the space was dictated by how much square footage it takes up in the truck. He also assured us that we didn't have to get any standard sized boxes since we were packing with old Amazon and assorted sized boxes. He told us that our stuff would get 30 days of climate controlled storage free in Raleigh so that we could access it at one of their hubs.
Fast forward to moving day. Christian tells us that the amount of boxes is way off from when we did the inventory and that they calculate the square footage by how many small, medium, and large boxes we have. That calculating off of how much space it takes up in the truck is illegal. Well guess what - we have a lot of abnormal sized boxes. So the tiny boxes get counted as small boxes, the slightly bigger gets counted as medium. So on and so forth. He calculates that it's going to take up 1045 sqft in his 1100 sqft truck. This would result in another $1600 being added to the total (we were quoted for 860 sqft). I asked him to show me what he's calculating each box or his number count and he refused, and just had his piece of paper that with him going through the house. By that time it's too late to find another company to go with so we said fine but we want to talk to someone about this. I went to look at the truck when they were done and too and took a picture. The 1100 sqft truck was only half full, so we were clearly swindled.
Also, they informed me the day before delivery that they will only take cash on delivery which was not communicated to me at all. But guess what, it's in the fine print of the contract.

An update the claim is not real they never did a claim been 2 month and still says to be determined will file a claim with the courthouse what could have been an easy fix is more problems. Never received my deposit still had damage things and missing things I am sure the company changes hands constantly bunch of scammers you want to move things you are better off not using any of them and do it yourself

The only reason for 1 star is because 0 stars isn't an option. I am incredibly unhappy with the process of moving with frontline. First, I was told several times that I would be reached out to to confirm inventory and discuss the move before moving day. That did not happen. When the movers showed up, they decided that there was more cubic footage than originally estimated. We did add a few small items, but they basically said that the estimating software had made a mistake and every item consumed more cubic feet than the estimate stated. I got estimates from a dozen movers with the exact same photos and exact same inventory list and everybody was very close to the same cubic footage. Now the foreman on site was saying there was an extra 300 cubic feet. They wanted to charge an extra $2,200. I called and spoke with Tyler and he said he negotiated with the foreman and got it down to an additional $1,400 higher than my original estimate for a total of $4,800. I was furious, but it was the day of the move, and I was already across the country, so I had no choice. 15 minutes later, the foreman told my wife that the total was actually $5,600. I told him there was no possible way I was paying that much money. I was told to just pay it and he would try to get my deposit back. I wasn't comfortable agreeing to that. My wife ended up getting the foreman to agree to the $4800 total. The crew foreman also told my wife that the new house would need to have semi-truck access or we would be charged a shuttle fee. I spoke with Tyler because from the time I was quoted, I was told the house had to have access for a 20' box truck (he even looked at it on google maps and said it had room). He assured me that was still the case. He said they would not be driving a semi-truck. The crew loaded the truck and left and when my wife went out to the garage where everything was located, she saw that they had left 3 containers full of our stuff! We ended up having to give this stuff away because we had no room in our vehicle to bring it. I was told over and over that these movers were employees of frontline. I do not believe that's the case. They showed up wearing shirts from Barahona's moving and storage. They also had hand trucks with the same company name on them. My wife remembered that there is an Apple Air tag in the stuff that's packed on that truck. I tracked it and it was located at Barahona's Moving and Storage in Los angeles. This is also after I had been told it was en route a week prior. I called Tyler and he said he was told they were en route. He had me forward him the screenshot of the tracker. Finally I get a call from dispatch that comes up on my phone as Barahona's Moving and Storage. He informs me that they will be leaving California on Sunday the 15th and would deliver within 5-7 days. This move was supposed to be 6-10 days from the time it was picked up. Now we were ooking at almost 4 weeks. We had been living in a new home in a new state without our things for 3 weeks now. And on top of it, the dispatcher said they will in fact be in a semi-truck and that if I dont have room for it, they will have to rent a uhaul truck and charge me a shuttle fee. This entire process has been a disaster and Frontline Moving has done nothing they said they were going to do. They have misrepresented and misinformed me every step of the way. I spoke with Tyler again after i spoke with the dispatcher and even after assuring me several times over the 2 weeks prior that he could get my deposit back from MoveIq, now he told me that he can not get it returned and apparently no one could tell me how much I was going to owe at delivery. I haf to buy pots and pans and clothing to keep us going until our things got here. I have one of the very first texts from Frontline that says

"This is an all-inclusive rate. We handle the lifting, loading, wrapping, protection, transportation, and placement of vour items at delivery. Everything from start to finish is taken care of by our team
For your move from Visalia to syracuse, the estimated timeframe from pick-up tc delivery is 8 to 12 days.
Your total comes to $3,401.12. No hidden fees, no surprises - just straightforward service."

Nothing in that entire message has been true.

The move ended up taking over 4 weeks and instead of the $3400 I originally signed for, they got me for over $5600. The company is full of liars and scammers.

I had an extremely disappointing experience with Frontline Moving and Storage, and I strongly urge others to think twice before trusting this company with their belongings.

From the beginning, the pricing I was given did not match what actually happened. The estimate I received turned out to be misleading, and the final charges were not what was represented upfront. That alone created a stressful situation during what is already a difficult process.

Even worse was how the company handled damaged and broken items. When issues were reported, there was little concern shown and no meaningful effort to make things right. I was given repeated assurances that replacements or resolutions would be provided, but those promises were never followed through.

Communication throughout the process was extremely poor. Emails went unanswered, phone calls were not returned, and getting updates or accountability felt nearly impossible. It became clear very quickly that once payment was secured, customer service was no longer a priority.

What makes this experience especially frustrating is the number of times I was told problems would be fixed, only for nothing to happen afterward. Repeated promises without action is not acceptable from any professional company, especially one responsible for transporting personal property.

Based on my experience, I cannot recommend Frontline Moving and Storage to anyone. This was one of the most stressful service experiences I have had, and I regret trusting them with my move. I strongly encourage others to look elsewhere and choose a company that is transparent, responsive, and willing to stand behind its commitments.

am blown away at the quality of service with front line moving llc !! This is one of the worst times in my life and they came in and got right to work , helping me box and label everything. All three guys were so kind, helpful and personable. I could not be happier with my pickup experience with them. Thank you so much !!! Highly recommend !

I moved from Fresno, CA to Houston, TX and my experience with this moving company was great. The movers showed lots of experience when packing all my household items. They delivered all my belongings to my new home in Houston, TX without a scratch. I highly recommend them.

Honestly i thought it would have been more stressful and based on what I’ve read online with horrible stories. I’m happy I got a good company. They handled everything from packing to making sure everything was well protected. I would definitely recommend frontline to anyone and I will definitely use them again. They moved our entire house glad they would remind us to just relax that they got it. I’m grateful.

Is the best Company, of movers, professional an people is very much amazing. Is 👍 good, very good, is a good experience!!

Amazing job very professional would recommend using this company

Updated 11/30/2025
Artificial Intelligence states when searched: The name TrustPilot will not allow me to list the full name directly. Frontline aka Front Line Moving & Storage is associated with a company in California (specifically, based in Northridge/Sun Valley) that has received many severe, one-star reviews and an "F" rating from the Better Business Bureau (BBB). The company is accused of predatory pricing, holding items hostage, causing damage, and using third-parties (Barahonas Movers) & moving brokers (Safe Ship) that can cause confusion and issues. Multiple customers reported items being stolen or destroyed."

TrustPilot will not allow me to list the owner name or spell out business name. This section outlines deceptive moving practices involving Front Line (also known as Frontline), Bara...’s Movers, Safe Ship (broker refers to Frontline), and Anthem Claim Management. Documentation—including screenshots (no option to post pics here), Google AI business profiles, and Better Business Bureau (BBB) warnings—provides evidence.

Fraudulent Activities & Company Connections:
Front Line/Frontline and Barahona’s Movers are both linked to-TrustPilot will not allow me to list the owner name directly; Gu... Barah... though they claim to be separate. Safe Ship refers customers to Front Line/Frontline, but Barahona’s Movers handle the move on the day. These companies have used the Better Business Bureau logo without proper accreditation, and BBB has issued warnings about this-go to BBB site. Employees will not share full names or titles. On moving day, customers face unexpected fees exceeding quoted amounts—after my possessions were locked in their truck they forced me to pay over $1,000 as "I exceeded the quote" telling me they would unload onto the street & drive away.

Theft & Property Loss:
Valuable items often go missing during moves, sometimes diverted to their warehouses away from the shipment route. In my case, possessions sent from San Francisco to Seattle were separated, with valuables sent to their Los Angeles warehouses and remaining missing after 30 days/still missing. Similar patterns appear in numerous one-star reviews on other sites, indicating possible targeting of high-value items for resale. I believe my valuables were sold.

Misleading Insurance Practices:
Front Line/Frontline promotes “moving insurance” via Anthem Claim Management, which is not an actual insurer, but a third-party claims processor they pay that is based in Anthem Arizona. Their website clarifies they do not provide insurance and instead estimates a suggestion to pay customer for lost or damaged items that are denied/not honored by the movers. Your moving contract is with Frontline/Anthem but the movers who steal and do the damage is Barahona’s though same owner-TrustPilot will not allow me to list the name but is the same as Bara....

False Accreditation & Reputation Claims:
The referring broker, Safe Ship falsely claims BBB accreditation and advertises working with “vetted, reputable movers” & "Veteran owned". Following multiple complaints & so many 1-star reviews, Google removed Frontline’s original business profile. The company now maintains a new profile with mostly recent reviews-odd since they have been in business several years
and their 5-star reviews all sound alike. Patterns suggest internal generation of positive reviews.

Action Steps for Victims
1. Request a refund through your bank’s fraud department, submitting evidence (e.g., photos, emails, texts).

2. Reviews only provide warnings to potential victims but do not provide penalties or inspection of their business practices or any meaningful resolution holding them accountable.
File complaints with:

*Department of Transportation (license #3820838, TrustPilot will not allow me to list the owner name but go to DOT directly.

FBI Business Fraud Division

BBB (FL #202204110616,
TrustPilot will not allow me to list the owner name but go to BBB directly.

3. File police reports in relevant states if pursuing legal action.

4. Share your experience on social media, including complaint numbers especially companies that endorse them like Movers.com, Yelp, Angie's List, etc.

Victims seeking assistance may contact me at darrinvsfrontline@gmail.

This site does not have the option to post pictures of damage but see my Google Review-choose 1-Star option.

Additional Resources
BBB warnings, and Google reviews for further details. Review both complaints and reviews separately on the BBB website.

We just move with Frontline Moving & Storage LLC. The price was perfect and very good service. Definitely we will use them again, thank you jose and Jesus. Good job.

Outstanding Moving Experience!

I recently hired Frontline Moving and Storage, and I couldn’t be happier with the service. From start to finish, the team was punctual, professional, and incredibly careful with all of my belongings. They wrapped and handled everything with care, worked efficiently, and made what could’ve been a stressful day completely smooth and easy.

Communication was clear throughout the process, and the movers were polite, respectful, and hardworking. Everything arrived at my new home in perfect condition and right on schedule.

I highly recommend Frontline Moving and Storage to anyone looking for a reliable, professional, and friendly moving company. They truly went above and beyond!

Frontline was very profesional with their service the staff very professional and courteous with us

Frontline took care of all the worries out of our cross country move. From the start speaking with Bryan our rep who walked us through the process and really explained what we were paying for. To a fast and efficient delivery they really rocked!!