Order placed early Oct 2021, never received. Emailed MNG about this, asked for refund if goods unavailable. They replied sorry, sending order out...As of today, 17 Nov.2021, still no delivery, no upda... Mehr ansehen
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Das sagen Bewerter
Ordered Frankincense & rose cream. Didn't come - no response to emails. When finally received order they supplied cream made by another company! Suspect there was NO frankincense in it at all - no s... Mehr ansehen
These oils are very diluted - some oils are up to 75% less smell than ones I currently use - I had to use 4 times the strength to achieve any healing properties and when put in the aroma stream they... Mehr ansehen
Visited the store in Abergavenny for the 1st time yesterday. What a great experience. The staff were friendly and helpful, the gentleman who served me was very passionate and knowledgeable about the p... Mehr ansehen
Unternehmensdetails
Über Mother Natures Goodies
Informationen, die aus verschiedenen externen Quellen stammen
Since 2005 Mother Natures Goodies has been supplying our 80,000 customers with Essential and Carrier Oils, whilst our range has grown to feature many pre-blended oils, our mission has remained the same.
We aim to supply great Quality products that don't cost the Earth. As such we choose our Suppliers carefully, ethically source as much as we can, and do our utmost to minimise our carbon footprint.
We Employ 9 staff in the South Wales Valleys and consistently try to contribute to our local community.
OUR SERVICE: As Mother Natures Goodies has grown, we find more and more people contact us for information as well as products. We are seen as very much a thought and content leader and in recognition of this, our site aims to provide as much information as possible to our customers and more importantly, deliver this information in a concise, meaningful manner.
Kontaktinformationen
The Old Rugby Club, 106 High Street, NP13 3AF, Blaina, Vereinigtes Königreich
- 01495 294672
- customerservices@mothernaturesgoodies.co.uk
- mothernaturesgoodies.co.uk
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Das haben sich andere Leute angesehen
Taken money but order not delivered in full. No longer responding to me.
They messed up my order by sending the wrong items. Initially it was handled fairly well and they said they'd include the missing items in a second shipment and send this first class. The second shipment arrived but was also incorrect so I'm still missing an item that I paid for several weeks ago.
They have stopped responding to my emails. Avoid the hassle and order elsewhere! I'm hoping I get a response soon and this can be resolved otherwise I will be escalating to Trading Standards.

Antwort von Mother Natures Goodies
Excellent service and speedy delivery
Shea butter and tea tree oil are both excellent quality
Absolutely amazing service from…
Absolutely amazing service from Abergavenny shop today, I learnt so much from the (I assume the owner). Will definitely be back!
No communication
No communication, waited over 2 weeks and my product still isnt here.
Following their reply, i sent an email 1 week after i ordered the product, which they stated it had been shipped. Once more i emailed 2 weeks after, with another shipping notification, so should i be receiving 2 products now?

Antwort von Mother Natures Goodies
Good quality oils
Good quality oils, good value. I would recommend this company. Thankyou
Well packed small problem with my…
Well packed small problem with my order but after my email a quick response would reckermend
Would NOT recommend this company
Would NOT recommend this company , Delayed fulfillment with 1st order 1 item delayed for weeks and had to send numerous e'mails regarding whereabouts of item but gave them a second chance , 2nd order failed completely . numerous e'mails, initially blaming new employee picking and packing items but failing to send items for dispatch , then it was the fault of Royal Mail /Parcel force (that ol chestnut) so promised to deliver in person (3 miles from the company ) that did not happen either , again the fault of employee. Emailed them told them to cancel the order and refund my payments , refund was made a few days later ( probably because I lived nearby) , clearly a mismanaged company that is unable to completely fulfill orders .

Antwort von Mother Natures Goodies
Absolutely wonderful shop
Absolutely wonderful shop. Very helpful and friendly with good prices on high quality stock.
My go to place for natural oils
Great fast service and a wide range of essential oils at a great price. Can't fault it and so pleased we found the shop when on holiday in Wales. The guy there was so knowledgeable and helpful. Will certainly order more, thank you!
best smells
This is one of the best I have tried
A lot of the others don’t smell anything
Like the actual fragrance
I placed an order on the 6th June
I placed an order on the 6th June. And still I haven't received my goods. If I had been told to expect a delay due to COVID, Brexit etc., I would have accepted this. However I have received an order despatched message twice and still no show. I have contacted the company by email just to receive a product dispatched message. I'm beginning to wonder if the company actually exists.

Antwort von Mother Natures Goodies

Antwort von Mother Natures Goodies
good pleasant experience
The items where just what I wanted nice easy size can use without waste and so excellent value for money, Thank you for your quick and efficient service fully recommend your store. Again thank you.
A Gem of a Store
Visited the store in Abergavenny for the 1st time yesterday. What a great experience. The staff were friendly and helpful, the gentleman who served me was very passionate and knowledgeable about the products and I purchased some essential oils on his recommendation, the young lady sales advisor took time helping me select some shower products. I will be returning and have also joined the Mailing List. Diolch yn fawr.
A really lovely a natural product for…
A really lovely a natural product for baby massage.
Postage was free for me and item arrived quickly and was well packaged.
Great products and excellent service.
Great products and excellent service.
No issues at all. Stress free transaction and the goods were delivered in perfect condition.
Better customer interaction required
Avoid at all costs, they will send the first shipment then after that if you order more it doesn’t arrive. I was informed by an employee ‘James’ there had been a mistake and he would send the items. Nothing has happened. tried emailing and calling and no answer.
Update:
Thank you for looking at my order, I like your goods and I would considering again, but more attention is needed to customer service and ensuring goods are delivered otherwise you’re going to be out of pocket continually

Antwort von Mother Natures Goodies
Great products and service will be…
Great products and service will be shopping there again
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