Monster Reservations Group Bewertungen 

I purchased three day hotel accommodations in Duluth, Minnesota. Right after I went to book it and there was no availability except in the winter months. My husband is a former Navy Veteran who just wanted to sit down by the lake and watch the boats come in. He is not in the best of health, so he is not sitting down there in below zero weather in the cold wind and snow. When I called them they argued with me and the only other option they gave me was to purchase another package for a fee, but they could not tell me if this place would be booked up, too. Way to go Monster, taking advantage of a vet.

Paige Smith was amazing, she did an excellent job with excellent customer service.

I had to demand a cancellation for the original reservation as the accommodations were not what was advertised. However, the reservation agent, Kino Williams, did do her best to correct my reservation. I am now satisfied although I had to change dates for my trip.

Aisha Gudger was the absolute best. She is the only one at Monster who has ever taken the time to explain to me how to use the vacation package that I purchased last year. She was patient with me and made sure I fully understood everything and answered all of my questions.

MELISSA La Blanc was exceedingly helpful. If I have to call back I hope I get her on the phone

There was a problem with the reservation that I've made thru Monster travel and The agent Tyler Brooks was very cordial and efficient resolving the problem.

Do not use this company. They had me on hold for over an hour and that was just one of the three numbers I had to call to book my reservation. When I finally spoke with someone they asked the most ridiculous questions then put me on another very long hold only to tell me there was no availability. It was a horrible experience. Do not use this company if you want peace and relaxation for your next vacation.

What made my experience great was Taylor she couldn’t be more helpful and I hope to have her or someone like her each time. I call him.

Ms. Stephanie Bragg gave me an excellent customer service. She is very professional, knowledgeable and helpful during our conversation. I like her friendly approach and encouraged me to ask questions and clarify things that I don’t understand. She is an asset to the company.

Robert F thank you for being a 5 star general

Alison Williams was very patient and helped us to find some options to meet our travel requests. Unfortunately, it's been a challenge to find something as the oldest just turned 18. We were not able to book something but we now have a better idea of what is available.

I spoke with Jazzmen Amsden, and I must say she was absolutly by far the most informative person at Monster. Jazzmen made everything very clear as to what I needed and what to expect moving forward so much so that she literally took over 20 minutes on the phone to ensure I had no unanswered questions.
That is by far more than anyone could ask!

It was a pleasure talking to you
Thank you Mr Dwayne Lahneit

My experience was great because I actually spoke to someone that was able to help answer my questions. The woman i spoke to was really nice. We are actually from the same city. I find that cool with i run into people that from the same. I love that Monster provides opportunities to all walks of life. As a guest: i love when the agents care enough to paint a picture. Thank you Candace Bowe. Keep up the good work.

Robert F was able to clarify and answer my questions about the Monster cruise promotions.

Stay away from Monster Reservations Group.
The entire sales process was based on misleading information and half-truths. We were told that we only had to attend one presentation to receive the benefits of the package. That turned out to be completely false. After purchasing, we were pressured into attending additional presentations that were never disclosed during the sale.
What made it even worse is that they conveniently failed to explain the restrictions for families larger than three people. The all-inclusive vacations they advertise sound amazing, but once you try to book for a larger family, you quickly discover the limitations, extra costs, and lack of availability that were never mentioned during the sales pitch.
It feels like they tell you whatever you want to hear to get you to sign up, then the story changes afterward. If they were honest and transparent from the beginning, customers could make an informed decision. Instead, the experience left us feeling deceived and frustrated.
Before you spend a dime with this company, get every promise in writing and read the fine print carefully. Don’t rely on what their sales representatives tell you because our experience was that many of those promises simply were not true.

Great experience speaking with Melissa L. She was very knowledgeable and shared the inside on booking trips smartly. Looking forward to work with her in the future

Marc was very helpful and got me set up for my Vegas trip I just had to call back later cuz my first and last name got spelled wrong which took 3 hours to get a hold of somebody on the phone besides that everything seems okay so far

They will not answer the phone after several attempts to reschedule a date. Then, they send an automated message via email that won’t allow a reschedule unless you buy the White Glove they try force on you. Not good for a company that is planning to try to sell me anything.

Great customer service is hard to find these days, but Candace Bowe delivered exactly that. She was kind, patient, and willing to help in any way she could. Even though things didn't work out exactly as I hoped, I truly appreciated her effort and positive attitude. Thank you for making the experience a pleasant one!