Monstergroup Bewertungen 

Ordered and received an in cupboard bin set in November 2025. Terrible item, very poor quality, ball bearings are falling out if the runners and door no longer opens or closes properly, bins cannot be lifted out to clean properly. Contacted them, i had so many emails
From different people and after 2 weeks they have finally said they can't do anything. Absolutely terrible product and terrible service from them ...... think before you buy from them. And today I have received an email from wetransfer to say they haven't even opened the photos & video that they requested i send to them.

Extremely poor customer services ie no customer service as no response to messages. Trainers incorrectly sized with misleading marketing. Prices may look good but could NOT recommend this company to anybody

Ordered a cushion storage box, it wasn't cheap, nearly 300 euro. Put the new cushions into the box in September. Opened the box in March, my furniture is absolutely destroyed. It is covered in mould. They have offered me a new lining for the box. Seriously, do they really think I would use the box again. Also, my seating cushions are absolutely covered in mould. Small claims here I come..

Received goods that should have been new, but clearly already used by someone else and returned to supplier. They don't reply to emails. I don't trust this company and now see why these jokers have such bad reviews. Buy elsewhere.

I purchased a radiator cover from the Range.co.uk on-line. When I received the cover thought is was from the Range as per my order. However the company the radiator was from was Monster Group.co.uk. I have never heard of them before !. When I received the item it was the packaging on both side of the large item top to bottom was split and contents were spilling out when lifted.

I have contacted them send photographs the packaging and seem to be going round in circles.

Ho acquistato ,per il prezzo più basso sul web, un arieggiatore con livellatore 2 in 1. Consegna veloce .
Purtroppo mancava un collo con un pezzo mancante ed ho contattato il servizio clienti, disponibili e gentili , hanno risolto in poco tempo il mio problema. Consiglio l’acquisto su questo sito.

Ordered racking from this company. The racking came which was all ripped and sellotaped back together. I immediately sent an email regarding this. I was not able to open this as I was away for over a month. When I did I put it together. All seemed fine. After a few week went ro my shed to find that the wood is covered in mould. Really bad thick mould. Contacted customer service and they said that it was in the instructions that it needed to be treated. I did not receive any instructions! Customer service then said that if I wanted them they could send yo me. I feel this is a smart and unwarranted remark to make. The wood they supply is not fit for purpose.

Order delayed. Arrived and 4 boxes missing so after paying someone to attend to put together was unable to build. Waiting on a response as just goes to voicemail. Cost over £2000 and had to raise dispute with my credit card provider.

I wish I had read the reviews before purchasing. The item arrived extremely delayed despite being sold as next-day delivery. When it finally came, it was bent, unlabeled, and the instructions were completely useless.

I even had to pay someone to assemble it, yet the parts didn’t match or align properly, leaving noticeable gaps. The metal edges are dangerously sharp—I actually cut my thumb quite badly while handling it. The lock mechanism doesn’t align either, so the item cannot even be used as intended.

For the high price, this is totally unacceptable. The quality is awful, the product feels unsafe, and it’s absolutely not fit for purpose. I will never buy from this seller again and strongly advise others to avoid.

I wish I had read the reviews before I purchased from this company. My review is the same as everyone else’s. Faulty product and not helpfully

Time wasters.
I have a faulty product and they reply once a week, asking for completely irrelevant information just to keep delaying the return/replacement or refund.
One star is too much for companies like this playing the game, hoping you’ll just give up.
Do not buy anything from this company The Monster Group via The Range

Received a large rattan box from Monster via The Range a month ago. It arrived with no fixture parts. Despite several emails, I still don't have the parts needed to build the box, which is now propped up in our lounge. Dismal customer services, Range no help either. They have my money, and I don't have a usable product, so I will be taking legal advice. Shocking at every level.

Krijg geen contact Producten voor een deel geleverd bol.com moet er snel mee stoppen 25/7 Nog steeds geen contact restant van het product nog steeds niet geleverd Bol.com zou er ook naar kijken ook niks meer van gehoord Jammer allemaal 6/8 niks gehoord

Awful experience. ‘Tash’ was especially unhelpful.

I would give zero stars if I could, just had my 2nd Jukebox delivered & it’s faulty again,the quality is absolutely rubbish, trying to get through to someone in Customer Service is none existent, they never get back to you, the only good thing to happen, I contacted Amazon & they put a claim in & Refunded the money back, which was brilliant, I would never Purchase anything from this Comant again ☹️

Good value product (shed shelves) sold via B&Q with quick delivery. The shelves looked good at a great price but I had to return them.

I reported 11 parts missing 2 days after delivery. It took me weeks to get a response then weeks for them to arrange to send the missing parts but the sent the wrong colour for 10 and the wrong part (and colour) for the 11th. They finally agreed a return and refunded me.

I bought a shed from Monster Group through The Range for £150 and honestly it’s a complete disgrace. The shed arrived in terrible condition — the wood is unbelievably cheap and poor quality, with splits, chips, scratches and marks on nearly every piece. It’s clear these issues were there from manufacturing, not delivery, yet Monster Group tried to blame the delivery company instead of owning up to their own poor standards.

To make matters even worse, their customer service is shockingly bad. When you phone, you get fobbed off because they can’t deal with complaints directly — everything has to be passed on to another department and then you’re left waiting days for a single email back. The whole process is frustrating, painful and a massive waste of time.

I’m extremely disappointed in both the product and the service from Monster Group and I certainly won’t be buying from them again. A complete rip-off — avoid at all costs.

I bought from MonsterRacking a few years ago and was really pleased with the product and service...Oh how a few years changes things!!!!
I would never use them again after this experience!
1. Incomplete order delivered from MonsterRacking - ordered 2 units and only received the MDF shelves.
2. Contacting ANYONE in MonsterGroup via phone is impossible and email will only be responded to when mentioning reporting to Credit Card company or Trading Standards.
3. Part of order shipped from Netherlands (even though everything is seemingly UK stock) and to top it all off I then get an email from UPS saying they couldn't release the shipment due to an outstanding £58 charge on import duty!!!!!
I am sick of companies like this hiding behind voicemail only call centres and AI bot chat or email responses. Customer Service should put the Customer first...right?

This company is an absolute robbing company. I don’t know how they get away with it. I wish I read the reviews before I ordered garden furniture it’s laughable Poorly made pillows were like paper fin . Its a joke when tried to cancel the item 2 minutes after I bought it on eBay days later said it’s been sent out so ignored my request to cancel it . Been trying to get my money back. Dial Van to get it picked up that was absolutely hard work as I had to go through eBay as they completely blank you Wow it was hard work took me months. I had to go through PayPal. In the end cause eBay said the money back guarantee sided with them that doesn’t exist They ignored every message. They were an absolute joke, do not deal with this company was £1799 proper disgusting company

if there an option to leave 0 stars I would have left it!
returned a purchased item over a month ago now and still not received a refund.
cant contact customer services the phone line is a complete waste of time you cant get through to anyone!! messages and emails aren't responded to either.
where's my £650 Monster Group you thieves!!