The shop manager Lorraine was very kind and helpful. She is very good at her job estimating sizes and knowing what the children needs. Absolutely brilliant
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Das sagen Bewerter
My son starts at school next week. Amy was fantastic today. Extremely knowledgable about the products/school requirements and (importantly for us) really showed an understanding of the stress of start... Mehr ansehen
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visited the Chatham store today, was welcomed by a lovely lady called Bal. she was very attentive, went above and beyond to help me find the correct uniform for my son. She’s an Absolute credit to... Mehr ansehen
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Today was our first visit to the shop to look at secondary school uniform. Carlo was SO helpful and happy for my daughter to try on whatever she needed to. There was no pressure to buy! Carlo was bril... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Kinderbekleidungsgeschäft
- Bekleidungsgeschäft
- Geschäft für Schulbedarf
- Fachgeschäft für Berufsbekleidung
Vom Unternehmen geschrieben
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Kontaktinformationen
Vereinigtes Königreich
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4.6
Hervorragend
1568 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Horrendous service in shop as they…
Horrendous service in shop as they could not find the school in question when I have purchased of them previously and some items, although very limited sizes, were on sale in there department. I was asked to contact Customer Services who again could not find the school. Was told they would report it to their IT and call me back. A week later and no callback. I have informed the school about this as it is unfair that a child is being questioned about not wearing the correct school uniform.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good morning,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience it’s certainly not the level of service we aim to provide.
We understand how frustrating it must have been not to have your child’s school recognised in-store or by our Customer Services team, especially given your previous purchases. We also sincerely apologise for the lack of follow-up, and we are currently reviewing what went wrong to ensure this doesn't happen again.
Please rest assured we take situations like this very seriously, particularly when they impact a child's experience at school. If you're willing, we would appreciate the opportunity to resolve this for you as quickly as possible. Could you please contact us at web@monkhouse.com with your details and the school name so we can investigate further and assist directly?
Thank you again for bringing this to our attention.
Kind regards,
The Monkhouse Team
Problem solved thank you
Thank you to James in Mold for sorting out my issue with my sons uniform much appreciated
12. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good morning,
Thank you so much for your lovely feedback. We're delighted to hear that James from our Mold branch was able to make things easier for your son. We'll be sure to pass on your kind words to her they’ll mean a lot.
Kind regards,
The Monkhouse Team
Antwort von monkhouse.com
Good morning,
Thank you so much for your 5-star rating and kind words. We're so pleased to hear that you had a positive experience with us.
Kindest regards,
The Monkhouse Team
Suzanna was very helpful and kind
Suzanna was very helpful and kind. We had very fun and entertaining conversations. We talked about a lot of different topics and she never failed to make us laugh.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Thank you for your kind words and for leaving us a 5-star review. We're delighted to hear you had a great experience and that Suzanna was able to assist you so well. We’ll be sure to share your lovely feedback with her.
Best regards,
The Monkhouse Team
Fantastic customer service
Had an awesome service from Suzanna. She was very welcoming. Made my daughter very comfortable in trying on the uniform. She went over and beyond.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
We truly appreciate your 5-star review. It's wonderful to hear that you had such a positive experience and that Suzanna was able to support you so effectively. Your feedback means a lot to us, and we’ll be sure to pass it along to her.
Warm regards,
The Monkhouse Team
Great experience.Sonia was very helpful…
Great experience.Sonia was very helpful and answered all of my questions.
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good morning,
Thank you for your kind words and 5-star review. We're so pleased to hear you had a great experience and that Sonia was able to assist you so well. We'll be sure to pass on your feedback to her.
Best regards,
The Monkhouse Team
Sonia was very helpful in the Chatham…
Sonia was very helpful in the Chatham store.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good morning,
Thank you for your 5 star review. We’re so pleased to hear that Sonia was helpful during your visit to our Chatham store. We'll be sure to pass along your kind words to her.
Kind regards,
The Monkhouse Team
Friendly and helpful service from…
Friendly and helpful service from Lorraine today. Thanks very much!
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good morning,
We really appreciate your 5-star review. It's fantastic to hear that your experience was a positive one, thank you for your support.
Best wishes,
The Monkhouse Team
Staff Sonia from Chatham’s Monkhouse…
Staff Sonia from Chatham’s Monkhouse Uniform Store was amazing. She helped us so much and was very nice. Her presence was great and we got everything we needed. The service was exceptional.
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good afternoon,
Thank you so much for your kind words. We're thrilled to hear that Sonia provided such outstanding service during your visit to our Chatham store. We'll be sure to pass on your lovely feedback to her.
We're glad you found everything you needed, and we look forward to welcoming you back again soon.
Kind regards,
The Monkhouse Team
Lucinda was excellent and immensely…
Lucinda was excellent and immensely helpful.
Would recommend this shop .
Thank you
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good afternoon,
Thank you so much for your kind words. We're delighted to hear that Lucinda was able to assist you so well we'll be sure to pass on your lovely feedback to her. We're also grateful for your recommendation and truly appreciate your support.
Kind regards,
The Monkhouse Team
Ordered two PE logo tops 9/10 only…
Ordered two PE logo tops 9/10 only received 1 the correct size the other size was 11/13 which is miles to big! Not impressed as was my 1st time ordering from this company.
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good morning,
Thank you for getting in touch, and I’m very sorry to hear about the error with your recent order.
We sincerely apologise for the mis pick at our warehouse, receiving the wrong size is understandably frustrating, especially for your first experience with us. This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention.
Our team will look into this as a priority and arrange to get the correct item sent out to you as soon as possible.
Thank you for your patience, and again, we apologise for the inconvenience caused.
Kind regards,
The Monkhouse Team
Poor quality- over priced - doesnt refund
Poor quality - over priced .Monkhouse push customers to buy more, even given wrong info. In Bedminster I was told that the PE kit was all compulsory it is not true. In Kingswood condescending attitude. I was asked a lot questions about how when where I bought the item despite having a receipt . I came for a refund .The shop assistant gave me the info as i was listening she straight away went to at the back of the shop and asked a manager to talk to me . " The manager " repeated the information. I thought -Am i too stupid to get the info ? LAST BUT NOT LEAST MONKHOUSE DOES NOT REFUND ITEMS DESPITE THIS BEING AGAINST BRITISH STANDARDS
CUSTOMERS SHOULD HAVE THE CHOICE TO WHERE TO BUY ITEMS . MONOPOLE IS AGAINST THE LAW IN UK.
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good morning,
Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience and appreciate the opportunity to respond.
Firstly, we want to clarify that Monkhouse does not hold a monopoly on school uniform supply. Many schools choose to appoint multiple suppliers or allow parents to purchase generic items from a retailer of their choice, depending on the school's uniform policy. We encourage all customers to consult their school’s official uniform guide, which outlines what items are compulsory and where they can be purchased.
We’re also sorry if any information you received from our store teams was unclear or felt unhelpful. This is certainly not the experience we aim to deliver, and we’ll be reviewing your feedback internally to ensure our teams are providing accurate and respectful service at all times.
Regarding refunds, we do offer a 28-day return policy to all customers for unworn items in their original condition, accompanied by a valid receipt.
Kind regards,
The Monkhouse Team
Sonia was great and extremely helpful…
Sonia was great and extremely helpful at encouraging and supporting my daughter in getting the right size uniform. Thank you
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good morning,
Thank you so much for your kind words. We're delighted to hear that Sonia was able to support and encourage your daughter in finding the right size uniform. We'll be sure to pass on your lovely feedback to her.
Kind regards,
The Monkhouse Team
Sonia from the Chatham branch was…
Sonia from the Chatham branch was amazing so helpful with our son who dosnt enjoy getting changed
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good morning,
Thank you so much for your lovely feedback. We're thrilled to hear that Sonia from our Chatham branch was able to make the experience easier for your son. We'll be sure to pass on your kind words to her.
Kind regards,
The Monkhouse Team
Excellent service in Monkhouse, Cheltenham
Visited Monkhouse in Cheltenham today to sort out school uniform for my son’s late admission to sixth form. Matt was absolutely fantastic — he couldn’t have been more helpful. He quickly found the right shirt sizes, went the extra mile to check the stockroom for a jumper, and was genuinely warm and courteous throughout.
After a particularly stressful week, his kindness and professionalism were a breath of fresh air and truly restored my faith in the fact that kind, thoughtful people still exist. Thank you, Matt, for turning a stressful task into a pleasant experience!
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good morning,
Thank you so much for taking the time to share your experience. We're absolutely delighted to hear how helpful and kind Matt was during your visit to our Cheltenham store. It means a great deal to us to know that he was able to turn what could have been a stressful situation into a positive and reassuring one.
We'll be sure to pass your kind words on to Matt, he’ll be so pleased to know the difference he made.
Kind regards,
The Monkhouse Team
5 stars .... Yeah right
Look at the 1 stars
any company with high 5's and high 1's must be questioned.
Monkhouse a complete rip-off
They get their clothes made in China cheaply (I work in wholesale and Chinese vendors). This is why the sizing is off.
The clothes are of bad quality and poorly made, yet they charge designer clothes prices.
Schools continue to work with Monkhouse, knowing that it overcharges parents. I look forward to the day when these scammers are investigated. I can see it coming.
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good afternoon,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your concerns and appreciate the opportunity to respond.
At Monkhouse, we take immense pride in the design, durability, and fabric composition of all our garments. Our products are carefully developed to meet the specific requirements of schools and students, they are designed to perform, built to last, and provide great value for money over time. We work closely with schools to offer a range of garments so they can select those best suited to their uniform policy, student needs, and budget.
Regarding manufacturing, like many clothing brands, we work with global suppliers who must meet strict quality, ethical, and compliance standards. We regularly assess our supply chain to ensure that quality remains high and that all partners meet our expectations. If you've experienced sizing issues or a product that didn't meet expectations, we would encourage you to get in touch with our customer service team at web@monkhouse.com
Kind Regards,
The Monkhouse Team
Ella at Cheltenham was great
Ella at Cheltenham was great, she patiently provided us with different sizes to compare and without any pressure.
A great experience for what could be stressful.
24. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good morning,
Thank you for your 5 star rating and providing positive feedback. This is lovely to hear about your positive experience with Ella at the Cheltenham store.
Kind Regards,
The Monkhouse Team
Visit to Monkhouse
Myself and my son visited Monkhouse in Stretford and we were pleasantly surprised by the great service from a girl called Libby, very helpful (more so than the other staff just stood around)
We didn’t get everything we needed but we will return to get the rest.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good morning,
Thank you for your feedback, we're so glad to hear you and your son had a positive experience at our Stretford store. It's great to know that Libby provided such helpful service ,we'll be sure to pass on your kind words to her.
Kind regards,
The Monkhouse Team
Outstanding
Excellent service overall and particularly from Dina at the Bury store!
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good morning,
Thank you for your wonderful feedback. We're so pleased to hear you received excellent service, especially from Dina at our Bury store, we’ll be sure to pass on your kind words to her.
Kind regards,
The Monkhouse Team
the service was excellent
the service was excellent, the employees were friendly and ready to help
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von monkhouse.com
Good afternoon,
Thank you for taking the time to leave a 5-star review. We’re grateful for your support and thrilled to hear you had a positive experience.
Kind Regards,
The Monkhouse Team
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