Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Mehr ansehen
Unternehmen hat geantwortet

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Mehr ansehen
Unternehmen hat geantwortet
Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... Mehr ansehen
Unternehmen hat geantwortet
Thalia went out of her way to help me get set up and find the information I needed to be able to use the voicemail successfully. I would reach out to her in the future if I needed additional support.... Mehr ansehen
Unternehmen hat geantwortet
Lulu is an excellent representative of your company. Her prompt response time and deep understanding of our needs reflect the outstanding level of service and professionalism your team provides. She l... Mehr ansehen
Unternehmen hat geantwortet
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Vereinigte Staaten
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Marti answered my general email with all the answers I needed and also took time to setup a phone call to further discuss. Service has been great since being taken over by Moneypenny.

Antwort von Moneypenny
We have been working with Jessica for several years. She is always very responsive and helpful whenever a question or issue arises. We have recommended Moneypenny to several of our clients based on the customer service we receive.

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Jessica was amazing supporting our needs for after hours calls.

Antwort von Moneypenny
Jessica is very helpful and always goes out of her way to get answers and/or resolution(s) for me as soon as possible.
I really appreciate working with her!

Antwort von Moneypenny
Jessica...Thank You for always making us a priority when we call. Our office knows that every effort will be made to satisfy our needs :)

Antwort von Moneypenny
Our case manager, Amber, is absolutely the best part of working with Moneypenny! She's highly responsive, and works quickly to solve problems and update protocols. We have some pretty tricky and detailed needs, and Moneypenny has bent over backwards to fit our needs into their protocols. We appreciate their efforts to make our experience a positive one.

Antwort von Moneypenny
We love Jessica Greve! She deserves a raise for how well she take care of us.

Antwort von Moneypenny
Amber Johnson, our representative for our company, is always timely in her responses and provides the necessary information/training for our company and team to be successful. When there is a potential change, concern, etc., she is quick to provide solutions and ensure that we, as a company, are able to continue to provide top-notch service to our clients.

Antwort von Moneypenny
Amber handles everything wonderfully

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Amber Johnson is the best Client Support Manager

Antwort von Moneypenny
We've been using Moneypenny since the transition from VoiceNation. It was a little rough at the beginning but our client support manager, Jessica (also our account manger from our previous answering service), was amazing through the whole process. She is professional, friendly, and always available to troubleshoot and fix issues. The operator team helped us never miss a call and made our customer interactions smoother. Would recommend!

Antwort von Moneypenny
The onboarding call with L was easy, businesslike, and pleasant.

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Dorine and Najee are great to work with! Both are prompt to respond and accurate with monthly On Call updates. Also, prompt to respond and help with admin changes to our account. Thank you both!

Antwort von Moneypenny
Working with Jessica G from Moneypenny is an absolute pleasure! As our account rep, she is knowledgeable, responsive, and always ready to help with any issues that might come up! While our monthly interactions are brief, she is always so friendly and just a delight to work with.

Antwort von Moneypenny
Jessica is the face of MoneyPenny! She is easy to work with. She has great follow through, she wants to see her customers satisfied and does her best to come up with suggestions! I feel comfortable to be in her hands.

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Dorine is always prompt to respond and accurate in updates and we appreciate the service that Moneypenny provides.

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I had to make some admin changes to our account. Angel was amazing and very detail oriented, she helped me get our account updated with all necessary information. Thank you Angel!

Antwort von Moneypenny
We have only just started, and Brittany Farris has been so helpful in getting us set up and following up to ensure we are happy with the service. It was such an easy process to implement quickly. We think this will be a big improvement for our customers to always have someone answer our phones since we are a small office and can get tied up on a call or pulled away from the phone.

Antwort von Moneypenny
I worked with Marvin Lawson and Lauri Shepard helping to get us up and running, appreciated the options available for our phone service - very smooth experience!

Antwort von Moneypenny
Moneypenny was able to customize exactly what I needed for my businesses after hours answering service. Brittany Farris our Account Manager has been delightful to work with!

Antwort von Moneypenny
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.