Rubbish! At best, stupid, at worst, a scam! I DO NOT write indiscriminate reviews, and THIS one was contested, removed, and then reinstated. I do not recall what exactly I was reviewing here, but I... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Fast delivery of my order, there were two tiny screws missing they emailed me back straight away , followed by a phone call and dealt with the matter immediately hassle free and delivered screws im... Mehr ansehen
The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... Mehr ansehen
Ordered the commode on Sunday afternoon and it arrived the following Tuesday , we looked around and eventually found this one ,the exact width we needed .. It came flat packed but was so easy to pu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Anbieter von Mobilitätsausrüstung
- Anbieter von Hilfsmitteln für Menschen mit Behinderung
- Anbieter von Physiotherapiegeräten
- Fachgeschäft für Rollstühle
Vom Unternehmen geschrieben
An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.
Kontaktinformationen
Vereinigtes Königreich
- mobility2you.com
4.3
Hervorragend
282 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
GoodWe had to cancel order and company were…
We had to cancel order and company were excellent. No problem and prompt refund
18. Oktober 2023
Excellent service
Excellent service, great price and prompt delivery.
What’s not to like. Highly recommend.
25. Oktober 2023
How on Earth can receiving a parcel be…
How on Earth can receiving a parcel be judged to be great?
I just want to say that I am pleased that it was delivered very promptly and in good order. Thank you.
4. Oktober 2023
It was very straight forward and easy…
It was very straight forward and easy to order
14. Oktober 2023
Great product and great service
8. Oktober 2023
Unable to Track package and delivery
Firstly I rang M2U before placing my order as I wanted to check up on the spec and delivery leadtime beforehand. I left a message on their answering machine, to which no one ever returned my call.
I placed the order anyway as we were desperate for the wheelchair. When I got an email providing a link to check the tracking status, I was horrified that I had to download a ‘sales’ app to check the status. I eventually downloaded it but still could not figure out where my order was.
Then, I got a text to say that my order was being delivered but only the cushion came, no wheelchair! Not much help.
My brother then started to chase the order and we still were none the wiser where the wheelchair was. The staff member even offered to refund the money!!
We requested that the item was sent by courier with next day delivery. The item eventually turned up 2 days later.
It should not be this difficult to order an item and keep a track on where it is in the system. Very disappointing
30. September 2023
Antwort von Mobility2you
Hello. Thank you for your feedback. As with all feedback of this nature, we have carried out a thorough review. We will be in touch with you also to assist in completing the review. We assure you that we take all such matters very seriously and wish to ensure customers are never inconvenienced in such a way. You will see that the majority of the reviews we receive are for great delivery and service and product quality. We are very sorry that we did not meet your expectations on this occasion.
We need to understand a little more about the Sales app that you mention as we would never require our customers to download a sales app. Furthermore, your items were sent out from 2 warehouses with the cushion being dispatched immediately and the wheelchair a few days later. This was due to the fact that the 2 items were in different locations. We will of course ensure better timescales are provided in the future. The vast majority of our orders go out the same or very next working day from our own warehouses. Unfortunately on this occasion your wheelchair went out a few days delayed. We are sorry for the inconvenience this has caused you and have taken on board your comments regarding communication.
kind regards
Andy
Excellent service and speedy delivery
30. September 2023
First class service and speed of…
First class service and speed of delivery! So easy to order and pay online and I’m delighted with the product too. Thank you.
26. September 2023
Perfect Customer Service 👍👍👍
Perfect customer service,polite and very helpful 🤗🤗🤗
Ordered, quick delivery. Awaiting time was 1 day for our order.
And, Finally I can enjoy fresh air in our garden, e.t.c.
Thank you 🤗🤗🤗
25. September 2023
Great buy for elderly mum
This was bought for my elderly mum we found it was easy to assemble & good value for money
24. September 2023
Shoddy
They sent us the item, the box was broken on delivery, my husband took it anyway, the item had no screws in the box! I emailed mobility 2 you, over a month later they havnt bothered to contact us back, I only gave them 2 stars because we got the item, beware the goods are badly wraped, and customer services are non existant, once they have your money you could get your item in poor condition then your stuck with it !!! Buyer beware !
25. August 2023
Bewertung ohne vorherige Einladung
Antwort von Mobility2you
Hello. Thank you for your feedback. I am sorry for the inconvenience this has caused you. Having looked into this I can see that 1 day after your email, we requested come information which we required for our manufacturing to dispatch the correct part. I believe, to date we have not received this back.
I will get the parts team to call you in the morning. You will see from our past reviews that such a matter and service is extremely rare and I am sorry that you have experienced this.
I am confident that we can resolve this for you soon and we will try and get the information we need from you as soon as parts is open on Monday.
Rest assured, our packaging, delivery and quality control is always aimed at the highest standards and we regularly monitor all aspects of our service.
We thank you for your feedback and will absolutely ensure we look into this in detail and ensure such episodes are avoided as much as are reasonably possible.
Thank you
Regards
Andy
Customer service was excellent
Customer service was excellent, answered all my queries. The actual product was of very high quality, definitely recommend.
13. September 2023
Ordered this item knowing nothing about…
Ordered this item knowing nothing about it. It's TERRIFIC! Thank you!
29. August 2023
Not very comfortable but ok.
4. September 2023
We received it with in 3 days
4. September 2023
Easy to order and fast delivery
1. September 2023
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