Very Disappointing & Misleading
Very Disappointing & Misleading
Dealt with Mobile Guru twice and unfortunately had the same bad experience both times.
First time:
I sent 5 phones in one batch. Once they received them, they cut the quoted price by more than half, claiming there were “scratches” that were never there. The devices were in the same condition as described and packed properly.
I then spoke directly with Ravin (Ops Manager). After discussion, we agreed on a revised price, and I gave them the benefit of the doubt, assuming this was a one-off situation.
Second time:
Sent another phone, expecting the agreed process to be honoured. Instead, they again cut the price to nearly half of the agreed quote once the phone arrived.
This is clearly not an accident — it feels like a pattern.
They make the quotes look very appealing upfront, but once they have your device, they are not willing to actually pay the quoted amount. It feels misleading at best and dishonest at worst.
Big red flags. Would not recommend.
Save yourself the time, stress, and postage — there are far more transparent buyers out there.
