Mirrorforyou Bewertungen 

227
•
TrustScore 4.5 von 5

4.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I had looked everywhere for a custom mirror for a bathroom sized 1600mmx700mm. Only a few websites even provided something close to that size. I was at one stage thinking about getting two 800mmx... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Thanks very much, we are very pleased with the mirror. It’s well made, quite light, easy to hang and to the exact size and spec requested. It’s a relatively expensive purchase but you do get a bespoke... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Just wired up my 3d infinity planet RGB mirror. Looks fantastic, seems really well finished. All components seem good quality. Delivered within timescale problem free even though ordered over Chri... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ordered a custom mirror cabinet last year at the end of November and it took almost 3 months to arrive. To be honest, I was worried that the company might have gone under because their website is of... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Badezimmerrenovierung

Über Mirrorforyou

Informationen, die aus verschiedenen externen Quellen stammen

We are dedicated to giving you the very best personalised mirrors with a focus on uniqueness, quality and affordability. We are sure that our wide range of products and professional service will make it easier for you to choose your desired mirror.

As an online shop, we have been successfully selling in the UK since April, 2015.

We aim at delivering to you the best quality products, totally customised and not available elsewhere.

With us, you can be sure that your mirror will be one and only.

We invite you to use our flexible services and a wide range of products in order to get just what you want for an affordable price.

We specialise in:

LED illuminated bathroom mirrors

LED infinity mirrors

classic bathroom mirrors

bathroom mirrors in frame

made to measure mirrors

Kontaktinformationen

4.4

Hervorragend

TrustScore 4.5 von 5

227 Bewertungen

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4.4

Alle Bewertungen

(227)

1 Bewertung in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 2 von 5 Sternen

Are we unlucky?

We bought a mirror for our bathroom in Aug 2017. We were initially pleased until the light on it began flickering (like Disco lights!). We contacted MirrorForYou and they duly replaced it for a new one. Second mirror was fitted onto the wall for us and within four months this one broke too.

Our electrician said when fitting the second mirror that a transformer for the first mirror would likely fix it. Would suggest that the electrical parts of the mirror are maybe not the best quality.

Wanted confirmation if they would replace this mirror and been waiting since June for a reply (a few chasers in the meantime). Reading some of the other reviews, seems the comms are as poor via email as they are by phone.

Sadly, with our experience, I'd have to say that the quality of their product is also poor, unless we've been unlucky (I hope we are because we always support small companies where possible). MirrorForYou are not helping themselves by not responding to their customers in a timely fashion.

A real shame because when the mirrors work they're excellent.

12. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Your phone does not work!

Do you have a working phone? You have responded to several reviewers going back several weeks/months that you are getting your phone line sorted. How hard can it be. The phone number listed on your website is simply not working which is preventing me from placing the order as I am worried like several other customers that I won't be able to contact you in case of an issue after placing the order! And you chat is a sham as no one responds there either.

Please could you share a working phone number where I can contact you?

1. Oktober 2020
Bewertung ohne vorherige Einladung
Mirrorforyou-Logo

Antwort von Mirrorforyou

Dear Jane

Our phone is working fine as far as we're concerned. I'm sorry you've had trouble with reaching us. Please send us an email with your phone number and we will definately call you back. Our office operates mon-fri, 7-3pm UK time. Kind regards
Mirror For You

Bewertet mit 3 von 5 Sternen

No update on delivery

Ordered a mirror on the 9th August (Order 32602), my order has been in "Actual Status: Realization" ever since. I've asked for an update and a delivery date several times but never get an answer on the delivery - so similar to other reviews. Also when I phone the CS number I get "..connection not available".
Dear Mirrorforyou.co.uk, if you read this please can I have an answer...

31. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Ordered a mirror for a client before…

Ordered a mirror for a client before lockdown so was not unwrapped and left with client until able to start work again. Packaging was perfect but when unwrapped mirror has slight damaged near corner (no rough edges or anything so is a fault when manufactured). Mirror for you refuse to replace or even get someone to look at it. Very unsatisfactory and will not be dealing with them again. These are difficult times and we should all be working together. Have also asked 3 times in the past for a VAT invoice - still not recieved it.!!!

24. August 2020
Bewertung ohne vorherige Einladung
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Antwort von Mirrorforyou

Janet, thank you for your feedback. Like I said unfortunately we are not able to replace a mirror that was ordered in February. As this is a fragile item it should have been checked upon delivery or within a few days and any damage reported then. We have no chance of claiming any insurance/damage refund from our carrier after six months from delivery date, even due to the lockdown. Your Vat invoice was last send on the 6th of June and we haven't had any information since that you have not received it. Kind regards, Mirror For You.

Bewertet mit 5 von 5 Sternen

I am really pleased with my led mirror…

I am really pleased with my led mirror bathroom cabinet, it was packaged very well, and delivered on its own small pallet, the quality of construction and materials used is exceptional, The overall effect in the bathroom is amazing.

23. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Pleased with end result

Good service when ordering, but then my emails were ignored when querying the wait time. Took just over 6 weeks (customised) and my builders had left and had to return to connect and install the cabinet.

16. August 2020
Bewertung ohne vorherige Einladung
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Antwort von Mirrorforyou

Dear Maddie,
Thank you for your review. We are working on improving our leadtime and communication with our customers.

Best regards,
Mirror For You

Bewertet mit 4 von 5 Sternen

Happy with product

Mirror is amazing, well packaged + beautiful. Knocked a mark off as poor communication, phone line never answered + long waiting time for product. Is not a UK product despite name.

13. August 2020
Bewertung ohne vorherige Einladung
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Antwort von Mirrorforyou

Dear Jo,
We are grateful for your review. Your comment about poor communication experience is treated very seriously. We will do our best to improve it.

Best regards,
Mirror For You

Bewertet mit 1 von 5 Sternen

Still no update

I've already written a review last week asking for an update on my order and have emailed and called since but no response.

Please confirm update and delivery date of order 32507 which was placed 1st July.

4. August 2020
Bewertung ohne vorherige Einladung
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Antwort von Mirrorforyou

Dear Carly,
Your order has been dispatched. Its predicted delivery date is coming Monday (17/08/20) .
We are very sorry for the delay and problems with communication.

Best Regards,
Mirror For You

Bewertet mit 1 von 5 Sternen

Poor customer service

Had difficulty contacting this company for an order update. However, delivery was a reasonable 21 days. The mirror is of good quality and looks well. Fixings are of poor quality....but a good value service.

4. August 2020
Bewertung ohne vorherige Einladung
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Antwort von Mirrorforyou

EDIT:
Dear Neil,

To our best knowledge your order was delivered on 10th August. If there is any problem with it please contact us directly.
Best regards,
Mirror For You

Dear Neil,
We are very sorry to hear that you had problems with reaching us. Our phone line was out of order, but it has been fixed now. Please feel free to contact us if you have any questions.
Best regards,
Mirror For you

Bewertet mit 5 von 5 Sternen

Made to measure mirror

Really nice mirror made to the size required. Looks good in our bathroom. The mirror was well packed and arrived as expected. Would definitely recommend this company to others

2. August 2020
Bewertung ohne vorherige Einladung
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Antwort von Mirrorforyou

Dear Ravindar,

Thank you for your comment. We are pleased to hear that you are happy with your purchase.

Best regards,
Mirror For You

Bewertet mit 4 von 5 Sternen

Good product a bit overpriced and long…

Good product a bit overpriced and long waiting times.

31. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Mirrorforyou

Dear Yussur,
We appreciate your comment. All the mirrors we produce are made to order which is time consuming, but you get a unique product. We are working on shortening our lead times.

Best regards,
Mirror For You

Bewertet mit 5 von 5 Sternen

hexagonal backlit mirror.

Purchased a hexagonal backlit mirror.
Fantastic High quality bespoke product.
Worth every penny
Communication was excellent
Would recommend mirrorforyou.co.uk

29. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Mirrorforyou

Dear Paul,
We appreciate your review. Your positive feedback makes our work more meaningful. Thank you.

Best regards,
Mirror For You

Bewertet mit 1 von 5 Sternen

Is any of you getting a response from…

Is any of you getting a response from them? I've emailed, tried to call (the call doesn't get through for some reason), tried the live chat and nothing!
I'd really love to buy from them but honestly, they don't make it easy or doable at all.

28. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Mirrorforyou

Dear Paola,
Thank you for your review. I admit that my response to your email sent on Monday has to wait a little bit as our customer service is currently limited to one person due to the holiday season. Please be assured that I will get in touch with you very shortly.

Best regards,
Mirror For You

Bewertet mit 5 von 5 Sternen

Very helpful as always

Very helpful as always, this is the fourth delivery, even through these troubled time.
Good work

28. Juli 2020
Bewertung ohne vorherige Einladung
Mirrorforyou-Logo

Antwort von Mirrorforyou

Dear John,

Thank you very much for your kind review. We are happy your are pleased with your purchase.

Best regards,
Mirror For You

Bewertet mit 1 von 5 Sternen

Order number 32548

Order number 32548

We had an email notifying us our order processing at 15th July and we have had no further update on delivery, please can we have an update. We have tried calling and emailing with no response.

27. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Mirrorforyou

Dear Laura
Your order has been dispatched and should be delivered either tomorrow or on Monday. You can access the tracking information when you go to your order details.

Best regards,
Mirror For You

Bewertet mit 1 von 5 Sternen

False advertising

I am still waiting for a £479 refund from this company for a mirror ordered on 6th june. This was for a product that was falsely advertised. I have had very little communication from them and it is a large sum of money. It is not fair! Would love to know what is going on!!!

26. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Mirrorforyou

Dear Donna,
Thank you for your review. We understand your frustration. All the mirrors we make are made to order and it takes quite a lot of time to get them ready for our customers. The current situation added to the leadtime and the increase in online shopping caused a rise in the number of orders we have received and need to deal with.
Nevertheless, I have requested our Accounts to issue the refund immediately.

Best regards,
Mirror For You

Bewertet mit 1 von 5 Sternen

Avoid this company, poor service with bad excuses

Ordered mirror end of June, money was taken on the 30th and last update said order cancelled on the 6th July (who knows why) can't get hold of anyone have emailed 3 times, still no reply, avoid company. Now gotta chase my bank to claim money back.

UPDATE
In regards to your reply, when the order was originally placed, the order went through but payment wasn't taken for whatever reason your end. I then got an email with a link to process it again. I can't remeber if we followed the link or made a new purchase but this time used the PayPal service which wasn't available originally on payment page. This order again went through but money taken on the 30th of July so not buying your story. Also the fact that I have the email to say work on our unique mirror had commenced on the 3rd July and next email I get (which I didn't get) would be with delivery details. It was only then, when I hadn't heard anything that I checked the link in the 3rd's email (on check your progress link) to find it was cancelled on the 6th of July nealry a week after payment was taken. So why wasn't a payment couldn't be processed email sent like the first failed attempt, that was generated within 24 hours? Sounds like you're talking rubbish to try and cover up a poor service from a bad company.

25. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Mirrorforyou

Dear Adam,
We appreciate your comment. Your order was not paid for when you placed it and we have never been advised by you that you have completed the payment. Our account are looking into this problem and once it has been clarified we will either supply your product as soon as possible or issue a refund.
We do apologise for any inconvenience caused. All the issues with the communication has been casued by the fact that I have been on annual leave. (this information was stated on our website).

EDIT
I understand your frustration. As explained in my email, there was a number of orders placed in our name and the reason why 2 of them were cancelled was the fact that they have not been succesfully paid for. One of your orders have been paid for via PayPal and it is being processed. I have asked my colleagues to expedite the completion of your order.

Best regards,
Mirror For You

Bewertet mit 3 von 5 Sternen

Help please!

Website was brilliant and very user friendly - found the mirror I wanted and ordered, paying via PayPal and all was good. That was 09.07.20 and I cannot get a reply or any contact with the company regarding delivery date or a technical query. Please update me on my order 32529 - delivery was expected this week and I am starting to worry

24. Juli 2020
Bewertung ohne vorherige Einladung
Mirrorforyou-Logo

Antwort von Mirrorforyou

Dear Alex,
Please be advised that your order is being processed. The lead time has been recently extended due to the large number of orders our customers have placed online and because of the holiday season, but your order is secure and should be dispatched shortly. You will be sent a tracking number once it has been shipped. You will also receive a more detailed information to your email shortly.

Best regards,
Mirror For You

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