maxicare.com.ph Bewertungen 

Until now i did not receive my digital card it's been many days already! Nakakairita na. Tinatawagan ko numbers nila di rin makontak! I am plannig to avail other hmo's

Avoid this company at all costs! It's been a MONTH since I requested a refund and I'm still waiting. The lack of communication and customer service is appalling. Every promise they make is met with complete radio silence. I've tried to resolve this issue multiple times, but they just ignore me. If you value your time and money, stay far away from this company. One star isn't even enough. They’re scammer!!!!

I am feel disappoinment especially with Dr Ramos in Sm Bf Paranaque, she have an attitude and dont acknowledge patient I hope they must find more Dr that was eager to listen to patient when they are experiencing pain.

Today, I spoke with Maxicare customer care regarding a routine clinic bill for blood tests and urinalysis. Their response? Denied—because my doctor isn’t “accredited” in their system.

I’m being penalized for choosing continuity of care. For sticking with a doctor who knows my medical history, understands my sensitivities, and has guided me through a complex recovery journey. Apparently, the system prefers fragmentation—forcing patients to bounce between unfamiliar doctors just to satisfy bureaucratic checkboxes.

This isn’t just inconvenient. It’s dangerous.

Misdiagnosis is one of the leading causes of preventable death worldwide. In the U.S. alone, nearly 800,000 people suffer serious harm annually due to diagnostic errors—many of which stem from poor communication and fragmented care.

So why is Maxicare designing policies that encourage this fragmentation?

Health systems should be built around the patient, not the paperwork. Accreditation should enhance care, not obstruct it. And common sense—like trusting one doctor to oversee your health—should never be punished.

We need reform. We need accountability. And we need them to stop treating patients like line items on a spreadsheet.

I just want to share my disappointment and frustration with Maxicare.

To share my story: I was diagnosed with heart failure and was advised to undergo a CT Coronary Angiogram. The problem is, the only hospital that can do this procedure is Davao Doctors Hospital in Hilario St. I am aware that this hospital is not part of my coverage, so I did the right thing and reached out to Maxicare customer service to ask what I should do in order to still utilize my plan.

The customer service representative told me that I can pay in cash first and then just apply for reimbursement. I even asked for an assurance multiple times, and they gave me that assurance—that the procedure was covered under my plan.

Trusting their word, I proceeded and paid ₱31,900 in cash for the procedure. But after I submitted all the requirements for reimbursement, I was declined because the hospital is not covered. I explained that I only went through with it because their own representative assured me that I would be reimbursed. Still, they wouldn’t listen.

This whole experience has caused me so much stress and emotional burden. Imagine being in a health crisis, trusting the assurance of your HMO provider, only to be left hanging after spending such a big amount.

Maxicare, I expected honesty, transparency, and compassion—especially for members who are already struggling with their health. Instead, what I experienced was misleading information, false promises, and a complete lack of consideration.

I am posting this to make others aware, because I don’t want anyone else to go through the same pain, stress, and disappointment I went through.

TERRIBLE Customer service. Increasing renewals of premium with no agent or broker explaining. They love to take the money, send bill and even charge for 1 day delayed payment for the money that belongs to its clients.

This has been one of the most frustrating experiences I’ve ever had with a healthcare provider. Maxicare completely FAILED me when I needed them the most.

I was scheduled for an operation, but thanks to their ridiculously slow approval process, I had to reschedule a critical medical procedure. Do you even understand how stressful that is for a patient? It’s unacceptable.

What made it worse was dealing with their clueless customer service. They clearly had no idea how to read my medical history, ignored my chief complaint, and kept giving me vague, inconsistent answers. It's like they’re not even trained to handle real medical situations.

Maxicare is supposed to make healthcare more accessible — instead, they made it harder and more stressful. If this is how they treat their members, I honestly don’t know how they’re still operating.

I’d give them 0 stars if it was an option. Horrible process signing up, no onboarding, no actual anything other than them taking money and shipping a card. We have been with them for 4-5 months now and still haven’t gotten onboarded. Thank god I didn’t have the other 15 recently regularized employees under their plan. Will not be renewing or recommending to anyone. Stay away. Garbage company.

Ive been so patient speaking to multiple agents & supervisors promising to get back to me. Services suck but customer service sucks more. They will just keep on making you go around in circles & will keep you waiting. They do not have respect your time at all. Even supervisors do this. They should train these people more. Its been more than 2 weeks and Im still the one following up with them.

Very poor services and weak coverage.

Very poor services. If only I knew it from the start. It's been 8 weeks, you still haven't given my policy. No updates no calls from you. Two hospitalizations have passed, still, I cannot avail your services.

I was disappointed to hear that my nephew discovered that Maxicare will not shoulder the hospital bill if the doctor is not credited on Maxicare. So, what happened next of course we shoulder all the expenses including the doctor's fee.
For more than a year, we are wasting our money. We are giving useless donations to them.

Joined with Prima Gold membership and received the card after 8 weeks so could not use the services for that period of the 12 month membership
Then tried to book appointment with Endocrinologist at Clark Pampanga. Guess what : they don't have this ser vice available. Called their hotline and was cut off twice during conversations with their representatives. Selling policies they cant fulfil.

Disappointing company. I purchased a card on November 2 2023 with Product Reference Number: 2119066823540 (Eready Platinum) as a gift

Today, June 28 my fiancé sought to use it after being bitten by a dog. CSR on the phone refused to honor said card citing some technical issue.

Unacceptable. Insurance is purchased precisely for situations like this. Denial when you need it the most is inimical to public safety

I will never deal with this company again nor recommend it to my friends

Maxicare PH is a big scam! Don't get any plan from them for your employees as they will charge you large amount of money but they will not allow your employees to use it. SHUT DOWN MAXICARE!

Purchase 2 prepaid card and taking too long to activate. Keep on asking update and same response that it is escalated. A close and sealed prepaid card, but mentioned that there were already names using the card number. Chat and phone support sucks and keep on disconnecting, worst is their chat that I am still typing the details as this is for 2 cards and quickly reply their closing spiel. Issue reported on 22/01.2024 and still not resolved as to present and getting me worried now as it's not that cheap for the 2 cards!!!