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Maui Motorhome Rentals - Perth Bewertungen 

46
TrustScore 4 von 5

4.0

2 Redcliffe Road, 6104 Redcliffe, Western Australia, AU


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Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

The staff is friendly. A major problem is we called the road-side assistance hotline multiple times when our car needed emergency towing, but it was never answered. We had to call a tow truck ourselve... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The Maui Perth office customer service was exceptional!! Friendly, helpful and great recommendations including an insurance upgrade to include windscreen protection, which we ended up needing, so they... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We thoroughly enjoyed our first MotorHome holiday. We spent 3 weeks travelling WA and everything we needed was available in the van. The team at Maui were very responsive to any questions or suppor... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Our experience was fantastic from start to finish. The customer service was superb, with friendly, professional, and helpful staff who made everything easy and hassle-free. The motorhome was clean, co... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Wohnmobilvermietung

Vom Unternehmen geschrieben

For travellers who seek nothing less than exceptional, maui is the ultimate choice.​ Our signature motorhome brand boasts the newest and most sophisticated fully self-contained motorhomes, enabling guests to explore endlessly, rest easy and travel in style. We don’t just rent motorhomes, we design, build, live and breathe them. maui motorhomes are guaranteed under 2 years on the road, and 'maui elite' is the newest of the new, with under one year on the road. All maui motorhomes in Australia and New Zealand feature the comforts of home with a full bathroom with toilet and shower and a fully equipped kitchen featuring a gas stove, fridge, and microwave. With comfortable beds and clever interior design, there’s plenty of space for everyone to unwind. Whether you're chasing coastlines, exploring countryside, or embarking on the ultimate family adventure, a maui motorhome gives you room to relax, room to move, and room to make memories.


Kontaktinformationen

  • 2 Redcliffe Road, 6104, Redcliffe, Western Australia, Australien

  • 1800 827 821

4.0

Gut

TrustScore 4 von 5

46 Bewertungen

5 Sterne
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2 Sterne
1 Stern

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4.0

Alle Bewertungen

(46)

348 Bewertungen in den letzten 12 Monaten

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Bewertet mit 1 von 5 Sternen

Disgraceful handover process

I turned up early to receive my motorhome only to be told that my vehicle wasn't ready yet and to wait.

Many hours went by and when I finally got my vehicle later that afternoon it was too late for me to get to my first destination to celebrate a very important friend's birthday.

It created a domino effect on the rest of my trip where I had to reschedule and rebook a lot of my my travel plans. It was the worst start to this dream trip that I could have imagined.

I was able to build some rapport with the team on the ground who gave me some insight into why this occurs with motorhomes being dropped off late the night before with not enough time people or resources to reset them ready for the next mornings pick ups.

The staff vibe and culture was poor. Not their fault. They had to work within the best of their limited abilities under a flawed booking system where the company doesn't allow enough turn around time from previous booking drop off to reset and have ready for the next booking.

It's a system where the customer pays the price with these delays.

I was reluctantly given a half day discount. But money was not the issue. I needed to make up valuable lost time. What was most important was my time and how I was treated along with many other customers forced into a flawed model, bottlenecked by unrealistic turn around times.

The vehicle itself was in good mechanical condition. But was not clean when handed to me. It was filthy. Again a result of poor turn around management under pressure and being rushed.

I don't recommend using this company. Find an alternative that puts the customer first over profits.

5. Oktober 2025
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

Thank you for sharing your detailed feedback. We sincerely regret that your motorhome rental experience caused such significant disruption to your dream trip, especially missing your friend's birthday celebration. We are truly sorry for the delays, the impact on your travel plans, and the condition of the vehicle upon pick-up. We are actively reviewing our processes, particularly concerning turnaround times and vehicle preparation, to prevent similar situations for future customers. Your insights are invaluable as we work to improve our services.

Bewertet mit 5 von 5 Sternen

It is very good

It is very good. The staff is very friendly. Had a very good trip with the campervan. My family love it

It will be good if the staff can run through how to use the equipment on the vehicle. Because the video is only show similar setup. The vehicle given have different setup.

4. Juni 2025
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

Hi Ang, thank you for your review. We are so sorry the video on our app different reflect the exact model you had. We are working to rectify this at the moment. I'll pass on your feedback to the branch on running through the motorhome in more detail. Thank you for taking the time share your experience.

Bewertet mit 5 von 5 Sternen

Amazing team and customer service at…

Amazing team and customer service at Perth branch, especially German speaking staff is very helpful and great work ethic.

30. April 2026
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

Thank you for your review Emy. We appreciate you taking the time to share your experience with our Perth crew.

Bewertet mit 1 von 5 Sternen

Charged me for an extra night for late…

Charged me for an extra night for late return when the cause of the late return was a broken down vehicle

Company was notified as soon as possible and confirmed I would not be charged. On returning the vehicle they again confirmed no charges were due. One hour after leaving the depot the extra charge was debited from my credit card.

Nobody answers the phone, replies to emails or returns calls!!

Post review note: The reply provided below is not true - photos of the dashboard light showing parking brake failure were provided. Breakdown assistance was contacted to solve the problem. Company admitted it was a known issue with this model of vehicle. Hence the reason I wasn’t charged when I returned the vehicle - only after I had left. Now changing the score to 1!

4. Oktober 2025
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

Thank you for your feedback Darren, we're sorry to hear about your experience . On the day of your return our team was unable to locate any recorded mechanical issue and based on the information available to us at the time , the additional day charge was applied in line with our standard terms and conditions

Bewertet mit 5 von 5 Sternen

Good camper

Good camper, friendly people

29. September 2025
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

Thanks Henk! We appreciate your review.

Bewertet mit 3 von 5 Sternen

Disliked waiting so long for the pickup…

Disliked waiting so long for the pickup and walk through.

27. Februar 2026
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

Hi Brad, we appreciate your feedback and are sorry to hear that the wait time at pick-up wasn’t as smooth as it should have been.
We’re always looking for ways to improve our service and reduce delays, and your input helps us do just that. Thank you for sharing your experience—we hope the rest of your trip went well.

Bewertet mit 4 von 5 Sternen

The experience and convenience of the…

The experience and convenience of the motorhome were excellent. I would recommend taking the time to have the staff walk you through all the features so you’re comfortable using everything. Looking forward to doing it again.

18. April 2026
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

Thanks for your review Cedric. We look forward to welcoming you again soon!

Bewertet mit 3 von 5 Sternen

Disappointed

The vehicle was mechanically sound and in good working condition. However, it would have been beneficial if the vehicle could be levelled while camping, as finding a perfectly level campsite is not always possible.
Unfortunately, the vehicle was extremely dirty upon collection. The dishes still had food residue on them, and we also discovered used underwear inside the vehicle. This reflects poor quality control and an unacceptable standard of cleanliness. Given these circumstances, I believe a refund of the cleaning fee I paid upon returning the rental is warranted.

20. April 2026
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

We appreciate your feedback. We're glad the vehicle was mechanically sound for your trip. We regret the cleanliness issues you encountered and the lack of leveling equipment. We'll address the cleaning concerns to ensure our standards are met and have today refunded the $140 you paid for the drop & go package.

Bewertet mit 4 von 5 Sternen

the van this time was good but the last…

the van this time was good but the last x2 times i hired the van had major issues. looks like you dont do enough maintenance and you get us to do it for you. very smart thinking.

19. April 2026
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

Hi Rolf, thank you for your feedback. We are terribly sorry to hear that you experienced some problems with your last two hires. We do have quality control and pre-hire checks and procedures in place, but we are always looking to improve, and your feedback helps us do just that. We are glad to hear your latest trip was a good one.

Bewertet mit 5 von 5 Sternen

Welcoming arrival

Welcoming arrival. First time in a camper van for 5 adults , good sized van that had all the equipment supplied . Would definitely use this company again.

14. November 2025
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

Thank you so much for your 5-star review! We look forward to welcoming you back again soon!

Bewertet mit 3 von 5 Sternen

Campervan was in very good conditions…un

Campervan was in very good conditions either cleanliness or mechanicals…
But waiting Time for pick up was very anoying… almost 3 hours …then the Lovely hostess realize that wasted water tank haven’t been emptied which took us us an extra hour waiting for the camper to be readyto go ! So plan to waste a day before getting ready to hit the road …

22. April 2026
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

We appreciate your feedback and are glad the campervan's condition met your expectations. We regret the long pick-up delay and the oversight with the water tank. We'll review our procedures to improve the preparation process.

Bewertet mit 5 von 5 Sternen

Everything is great

Everything is great. My family and I had a wonderful experience in Perth.

16. September 2025
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

We're happy to hear that you and your family had a wonderful experience in Perth. Thank you for sharing your positive feedback with us!

Bewertet mit 1 von 5 Sternen

The air conditioner and technical support failure

The air conditioner failed during my trip at a hot summer. Customer service failed to fix the problem and I had to rent a cabin which defeated the purpose of renting a motorhome.

29. November 2025
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

We apologise the air‑conditioning failed during hot weather. We understand how frustrating this was and appreciate you sharing your experience.

Bewertet mit 2 von 5 Sternen

Air-conditioning did not work. Expensive for what it is.

Did a family holiday to Lancelin with friends. Hired 6 berth Motorhome.

1. Long wait to pick up motorhome in Perth, approximately 60-90mins.
2. Once on road, there was no tap adaptor to plug into water hose, so I had to purchase from local hardware store (luckily, there was one nearby).
3. Air-conditioner in Motorhome did not work. It was only a 2 night hire, so just endured it - as it was impractical to take it to service centre during short holiday.
4. One returning vehicle, and complaint about air-conditioner not working, staff offered me $180 discount (less than 10% of total cost). I thought it should be more; they said they would talk to manager and get back to me- i have yet to hear back 2 weeks later. I have left messages at their office with no reply. Currently have emailed parent company and am awaiting response.
5. Overall, experience due to these problems was far below my expectation given the entire cost for 2 night hire (April 2026) was $2200- so that is $1100/night (not including caravan park hire).

Otherwise, the motorhome was as advertised on the website, drove fine. Plates and cutlery rattled a lot in the van, maybe these could be secured a little better.

11. April 2026
Bewertet mit 3 von 5 Sternen

I purchased the extra outdoor table and…

I purchased the extra outdoor table and chairs, when we arrived at our campsite neither of the chairs were usable and completely broken. When I returned the vehicle I wasn’t offered a discount or refund for the products being unusable.

7. April 2026
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

Hi Nadia, we are so sorry the quality of the camping chairs was not up to our standards. I have passed this on to the team to ensure all camping equipment is checked pre-hire. Thank you for letting us know. We hope the rest of your holiday went well.

Bewertet mit 4 von 5 Sternen

Doable but picking the van is slow

It was our first time with this type of hire in Australia. Previously we hired a bigger Van in NZ. Both have been fine although the bigger van was more comfortable. We did pre check in but the waiting room was full and we still waited 2 hrs before we could head off. The staff were nice but there was a family waiting with 4 little children one in nappies we offered them our spot the staff were very forceful stating they had to wait which was a bit unfair. When we dropped off the van it was heaps quicker maybe because we bought all of the up sales.

7. April 2026
Maui Motorhome Rentals - Perth-Logo

Antwort von Maui Motorhome Rentals - Perth

Thanks for your review Roderick. It was very kind of you to offer you place in the queue at pick-up to the family with little children. Thank you.

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