The staff is friendly. A major problem is we called the road-side assistance hotline multiple times when our car needed emergency towing, but it was never answered. We had to call a tow truck ourselve... Mehr ansehen
Unternehmen hat geantwortet

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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The staff is friendly. A major problem is we called the road-side assistance hotline multiple times when our car needed emergency towing, but it was never answered. We had to call a tow truck ourselve... Mehr ansehen
Unternehmen hat geantwortet
The Maui Perth office customer service was exceptional!! Friendly, helpful and great recommendations including an insurance upgrade to include windscreen protection, which we ended up needing, so they... Mehr ansehen
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We thoroughly enjoyed our first MotorHome holiday. We spent 3 weeks travelling WA and everything we needed was available in the van. The team at Maui were very responsive to any questions or suppor... Mehr ansehen
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Our experience was fantastic from start to finish. The customer service was superb, with friendly, professional, and helpful staff who made everything easy and hassle-free. The motorhome was clean, co... Mehr ansehen
Unternehmen hat geantwortet
For travellers who seek nothing less than exceptional, maui is the ultimate choice. Our signature motorhome brand boasts the newest and most sophisticated fully self-contained motorhomes, enabling guests to explore endlessly, rest easy and travel in style. We don’t just rent motorhomes, we design, build, live and breathe them. maui motorhomes are guaranteed under 2 years on the road, and 'maui elite' is the newest of the new, with under one year on the road. All maui motorhomes in Australia and New Zealand feature the comforts of home with a full bathroom with toilet and shower and a fully equipped kitchen featuring a gas stove, fridge, and microwave. With comfortable beds and clever interior design, there’s plenty of space for everyone to unwind. Whether you're chasing coastlines, exploring countryside, or embarking on the ultimate family adventure, a maui motorhome gives you room to relax, room to move, and room to make memories.
2 Redcliffe Road, 6104, Redcliffe, Western Australia, Australien
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So easy to rent and just get in and go. Would do it again great way to travel.

Antwort von Maui Motorhome Rentals - Perth

Antwort von Maui Motorhome Rentals - Perth
I turned up early to receive my motorhome only to be told that my vehicle wasn't ready yet and to wait.
Many hours went by and when I finally got my vehicle later that afternoon it was too late for me to get to my first destination to celebrate a very important friend's birthday.
It created a domino effect on the rest of my trip where I had to reschedule and rebook a lot of my my travel plans. It was the worst start to this dream trip that I could have imagined.
I was able to build some rapport with the team on the ground who gave me some insight into why this occurs with motorhomes being dropped off late the night before with not enough time people or resources to reset them ready for the next mornings pick ups.
The staff vibe and culture was poor. Not their fault. They had to work within the best of their limited abilities under a flawed booking system where the company doesn't allow enough turn around time from previous booking drop off to reset and have ready for the next booking.
It's a system where the customer pays the price with these delays.
I was reluctantly given a half day discount. But money was not the issue. I needed to make up valuable lost time. What was most important was my time and how I was treated along with many other customers forced into a flawed model, bottlenecked by unrealistic turn around times.
The vehicle itself was in good mechanical condition. But was not clean when handed to me. It was filthy. Again a result of poor turn around management under pressure and being rushed.
I don't recommend using this company. Find an alternative that puts the customer first over profits.

Antwort von Maui Motorhome Rentals - Perth
It is very good. The staff is very friendly. Had a very good trip with the campervan. My family love it
It will be good if the staff can run through how to use the equipment on the vehicle. Because the video is only show similar setup. The vehicle given have different setup.

Antwort von Maui Motorhome Rentals - Perth
Amazing team and customer service at Perth branch, especially German speaking staff is very helpful and great work ethic.

Antwort von Maui Motorhome Rentals - Perth
Charged me for an extra night for late return when the cause of the late return was a broken down vehicle
Company was notified as soon as possible and confirmed I would not be charged. On returning the vehicle they again confirmed no charges were due. One hour after leaving the depot the extra charge was debited from my credit card.
Nobody answers the phone, replies to emails or returns calls!!
Post review note: The reply provided below is not true - photos of the dashboard light showing parking brake failure were provided. Breakdown assistance was contacted to solve the problem. Company admitted it was a known issue with this model of vehicle. Hence the reason I wasn’t charged when I returned the vehicle - only after I had left. Now changing the score to 1!

Antwort von Maui Motorhome Rentals - Perth
Disliked waiting so long for the pickup and walk through.

Antwort von Maui Motorhome Rentals - Perth
The experience and convenience of the motorhome were excellent. I would recommend taking the time to have the staff walk you through all the features so you’re comfortable using everything. Looking forward to doing it again.

Antwort von Maui Motorhome Rentals - Perth
The vehicle was mechanically sound and in good working condition. However, it would have been beneficial if the vehicle could be levelled while camping, as finding a perfectly level campsite is not always possible.
Unfortunately, the vehicle was extremely dirty upon collection. The dishes still had food residue on them, and we also discovered used underwear inside the vehicle. This reflects poor quality control and an unacceptable standard of cleanliness. Given these circumstances, I believe a refund of the cleaning fee I paid upon returning the rental is warranted.

Antwort von Maui Motorhome Rentals - Perth
the van this time was good but the last x2 times i hired the van had major issues. looks like you dont do enough maintenance and you get us to do it for you. very smart thinking.

Antwort von Maui Motorhome Rentals - Perth
Increíble experiencia con Maui!!! Son de altísimo confort. Súper recomendable!!

Antwort von Maui Motorhome Rentals - Perth
Welcoming arrival. First time in a camper van for 5 adults , good sized van that had all the equipment supplied . Would definitely use this company again.

Antwort von Maui Motorhome Rentals - Perth
Campervan was in very good conditions either cleanliness or mechanicals…
But waiting Time for pick up was very anoying… almost 3 hours …then the Lovely hostess realize that wasted water tank haven’t been emptied which took us us an extra hour waiting for the camper to be readyto go ! So plan to waste a day before getting ready to hit the road …

Antwort von Maui Motorhome Rentals - Perth
Everything is great. My family and I had a wonderful experience in Perth.

Antwort von Maui Motorhome Rentals - Perth
The air conditioner failed during my trip at a hot summer. Customer service failed to fix the problem and I had to rent a cabin which defeated the purpose of renting a motorhome.

Antwort von Maui Motorhome Rentals - Perth
Did a family holiday to Lancelin with friends. Hired 6 berth Motorhome.
1. Long wait to pick up motorhome in Perth, approximately 60-90mins.
2. Once on road, there was no tap adaptor to plug into water hose, so I had to purchase from local hardware store (luckily, there was one nearby).
3. Air-conditioner in Motorhome did not work. It was only a 2 night hire, so just endured it - as it was impractical to take it to service centre during short holiday.
4. One returning vehicle, and complaint about air-conditioner not working, staff offered me $180 discount (less than 10% of total cost). I thought it should be more; they said they would talk to manager and get back to me- i have yet to hear back 2 weeks later. I have left messages at their office with no reply. Currently have emailed parent company and am awaiting response.
5. Overall, experience due to these problems was far below my expectation given the entire cost for 2 night hire (April 2026) was $2200- so that is $1100/night (not including caravan park hire).
Otherwise, the motorhome was as advertised on the website, drove fine. Plates and cutlery rattled a lot in the van, maybe these could be secured a little better.
I purchased the extra outdoor table and chairs, when we arrived at our campsite neither of the chairs were usable and completely broken. When I returned the vehicle I wasn’t offered a discount or refund for the products being unusable.

Antwort von Maui Motorhome Rentals - Perth
It was our first time with this type of hire in Australia. Previously we hired a bigger Van in NZ. Both have been fine although the bigger van was more comfortable. We did pre check in but the waiting room was full and we still waited 2 hrs before we could head off. The staff were nice but there was a family waiting with 4 little children one in nappies we offered them our spot the staff were very forceful stating they had to wait which was a bit unfair. When we dropped off the van it was heaps quicker maybe because we bought all of the up sales.

Antwort von Maui Motorhome Rentals - Perth
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