The user clearly violated the Terms of Service. Our platform strictly prohibits fraudulent activity, including attempts to abuse the service, money laundering involving stolen payment cards, and other suspicious financial transactions. As a result, the account was suspended.
To withdraw funds from a suspended account, identity verification is required. It appears that the user declined to complete this process.
Unfortunately, it is difficult to provide a more specific response because the review does not include enough details. If you believe there has been a mistake, please contact our support team and follow the verification process in accordance with our Terms of Service.
UPD:
The available payment methods depend on your location, the version of the website you are using, and your account status. We do support card payments, but apparently they were not available in your particular case.
As we mentioned earlier, an account may be suspended either at the request of our payment providers or when suspicious activity that violates our Terms of Service is detected. Our previous response described the general policy, as we did not have access to the details of your specific case.
If you are saying that you did not use payment cards at all, then the suspension must have been related to a different violation of our Terms of Service.
If, as you claim, there was no fraudulent activity on your part, then it is even more surprising that you are unwilling to complete the identity verification required to restore access to your account. This verification process is necessary to protect the service from fraudulent and abusive activity.