Mark Bates Ltd Bewertungen 18’958

Very good service, polite and respectful!

The Staff were really helpful. I found them very polite and pleasant, nothing seemed too much trouble for them. I couldn't be happier with my purchase.

I don’t know how good you are with dealing with a claim, but I have found you keep me updated from time to time.

The customer service experience w was terrible. I had actually decided to go forward with Mark Bates already and was just calling customer service to confirm some things. I was treated in a rude and patronising way and any time I asked a direct question it wasn't answered. The advisor claimed that it was because she didn't answer it but she didn't communicate with me in a civil way, she just kept repeating things that I already knew that I read online. I would hate to think how they treat people who are not able to get the information they need online and have to rely on the customer service.

If this is how they behave towards a new policyholder, I am not at all confident they would actually pay out for a claim very easily and try their best to deny it - typical insurance company.

Asking for clarity was apparently offensive for the person I spoke to.

I just called Fish Insurance, and had a brief, friendly conversation lasting 2 minutes that answered everything I needed and even helpful additional advice.

I had forgotten to renew. They phoned. I found that helpful.
Our laptop got a virus. I paid online.that was helpful no loss of policy.

always there when needed

Simple, quite quick and straight forward on-line policy renewal process with no problems encountered along the way. Met my expectations but nothing to differentiate to from similar websites.

Very helpful with inquiries

Ease of communication

Mark Bates Ltd is an outstanding company to consider for your mobility scooter insurance needs. They offer invaluable peace of mind, ensuring you're covered for unexpected events such as breakdowns or accidents while on the go. It's reassuring to have the same level of protection as a car driver, knowing that I am insured to safeguard myself and others in case of an accident, whether it's my fault or not. The staff, prices and the service provided are exceptional.

The insurance was taken out as part of the purchase of a mobility scooter and everything was processed efficiently via third party staff.

Documents for mobility scooter insurance received each year. I have no reason to make contact with the company as the renewal is handled very smoothly.

All was efficiently organised. I could say no better than that. Thank you

I now can get around

Very helpful operator

Very helpful and very polite and understood me as I'm not able to talk as a normal person as I very had cancer in my neck

went to stacy bushes to look at scootors over whelmed
went 2nd time took my friend with me visit went better
bout scooter
delivery excelent