Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Unternehmensdetails

  1. Softwareunternehmen
  2. Kartendienst

Vom Unternehmen geschrieben

Mapbox is the location platform for innovators. Headquartered in San Francisco, Mapbox provides developers and businesses with cloud-based APIs, SDKs, and data services for maps, navigation, and place and address search. Founded in 2010, Mapbox leads development of the modern geospatial stack. Trusted by automakers, logistics providers, retailers, and app developers, Mapbox delivers scalable, highly customizable geospatial solutions that power billions of sophisticated location experiences worldwide. The platform is known for its built-in flexibility, elegant design, enterprise-grade security, strict data privacy, and developer-first documentation. The mission of Mapbox is to enable every team to build exceptional, location-aware applications that delight users, enhance operations, and transform industries. Learn more at www.mapbox.com.


Kontaktinformationen

2.3

Mangelhaft

TrustScore 2.5 von 5

7 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Mapbox: pessima scelta di VOGE

Ho dovuto scaricare Mapbox come indicazione per poter usare il navigatore installato su scooter Voge nuovo. Un delirio. Complicatissimo. Tutto in inglese o cinese e non sempre la traduzione risulta comprensibile, piena di termini tecnici che non capisco. HO DOVUTO INSERIRE I DATI DI UNA CARTA DI CREDITO altrimenti non avrei proseguito nella registrazione. Il servizio "sarebbe" gratuito, fino a che non acquisto qualche servizio a pagamento. Ma che maniera è??? Comunque dopo molte prove e con aiuto di persone più esperte, non è stato possibile collegare il sistema allo scooter. E ora, essendo impossibile concludere la procedura e quindi fruire dei servizi previsti, non si riesce a cancellare la posizione e soprattutto i dati relativi alla carta di credito. Pessimo servizio e pessima scelta di Voge di appoggiarsi a questa piattaforma.

6. April 2025
Bewertung ohne vorherige Einladung
Mapbox-Logo

Antwort von Mapbox

Hello, thank you for reporting this issue. This is a problem with the Voge Global scooter application and is the responsibility of Voge. You do not need a Mapbox account in order to use a third party consumer application like Voge and it is inappropriate that they are requesting that you create one. Please report your issue to Voge to request support.

Salve, grazie per aver segnalato questo problema. Si tratta di un problema con l'applicazione Voge Global Scooter ed è responsabilità di Voge. Non hai bisogno di un account Mapbox per utilizzare un'applicazione consumer di terze parti come Voge ed è inappropriato che ti chiedano di crearne uno. Segnala il problema a Voge per richiedere supporto.

Bewertet mit 1 von 5 Sternen

Where to begin

Where to begin. We embarked 2 years ago to develop using Mapbox. I could write a novel. They have absolutely zero customer service at all. Like you cannot get in touch with anyone. They steer you to their discord which is mostly for devops and regardless, we never had a single question answered on discord. Their naps are incredibly out of date. Changes in Open street map (which Mapbox gets their data from) almost never updated in Mapbox. We were attracted to some of the API's Mapbox offers out of the box but if you get zero answers about their products why would you take the leap to invest all that dev time with the added risk of knowing this company is an apparition. They seem quite focused on auto manufacturer implementation and that's great, but their mobile and web sdk's API's I have no idea what they are doing or why they bother if they're not going to engage with the customer. I've never...in 20 years of software dev ever had a company actively ignore like this. A an industry partner of ours stated they got the paid support plan and received one canned answer, and then received zero responses when submitting tickets on their PAID plan which they cancelled. This is why we didn't bother to go the paid route. It really is a shame because some of their API's are quite creative. It seems like unless you're an established Fortune 500 company they literally could care less about you. I highly doubt they ignore instacart. You would basically have to go all in on dev and hope once you get traffic that makes them money they would pay attention. Either way, we switched to another solution and we're happy. It has added dev time for us since we aren't using their API's but in the end much better to own your code anyhow. I must have tried 5 different ways over the course of 6months to get in contact with someone at this company without exaggeration. I'd steer clear at all costs if possible. They have a lot of work to do. Frankly, Its a choice to be this unresponsive and they prob have decided they don't have the resources to dedicate to every fly by night programmer making a map for their college print, but we are not that. We are a well established revenue generating company..

24. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I'm very distrustful of a company who…

I'm very distrustful of a company who advertises FREE products, yet asks for your credit card details, "Just in case you should go over your FREE allowance."
Very, very, poor marketing. As this shows a lack of trust towards customer in the first instance. Whoever runs the marketing department of this company should be dismissed.

15. November 2024
Bewertung ohne vorherige Einladung
Mapbox-Logo

Antwort von Mapbox

We apologize for any confusion regarding our pricing structure. Mapbox products have free tiers of usage, as explained on https://www.mapbox.com/pricing and throughout our documentation. This is a standard pricing model for API-based companies.

Bewertet mit 1 von 5 Sternen

Avoid Mapbox: Unfair Charges and Blackmail.

Do not use Mapbox. They impose unfair charges and then blackmail you by suspending your account without providing any support or resolution.

I submitted a ticket to Mapbox four weeks ago regarding a payment issue, and despite my efforts, I have not received any response. Instead, my account was suspended unfairly.

My website is still in the production phase and receives no more than 60 clicks per day. I asked for clarification and requested an investigation into the issue, but my requests were ignored. Instead, they suspended my account without any explanation, which feels like a form of blackmail.

This experience has been incredibly frustrating and disruptive to my project. Avoid Mapbox if you want to prevent similar issues.

26. Juni 2024
Bewertung ohne vorherige Einladung
Mapbox-Logo

Antwort von Mapbox

Hello - sincere apologies for any confusion about how to contact Mapbox about account issues.

After contacting you for details about your experience, we understand that you did receive automated alert emails about your unpaid invoice and deactivation warnings. You also received a reply to your 'Contact Sales' request, and that reply provided instructions for how to submit your inquiry via an Accounts & Billing support ticket. However, you did not submit an Accounts & Billing support ticket and therefore our team was not alerted to investigate the charges and provide support before your account was deactivated.

Bewertet mit 1 von 5 Sternen

100% scam! Not recommended.

They are 100% scam! Using hidden settings they generate 8 times more views than the real once in order to make you pay. They are cheating. Do not deal with them!
UPD
We were in touch with Leila and you refunded 50% of the last invoice that only proves what I wrote. But not the whole amount as I demanded. She just stopped replying my mails.

1. Dezember 2023
Bewertung ohne vorherige Einladung
Mapbox-Logo

Antwort von Mapbox

Hi Alex, we're sorry to hear that your experience building with Mapbox was not positive. As explained in our API documentation and pricing guidance, not all Mapbox products are priced based on the number of visitors or 'views', rather it is based on the number of API requests. As explained by our Support team, your implementation of the Geocoding API resulted in multiple API requests per visitor and there are modifications you can make to your implementation to reduce the API calls per user.

As such, your charges were not erroneous or due to any product-originated issue. In such a case, a partial invoice refund may be approved in cases where a developer implementation decision or error resulted in unexpected usage.

Our pricing information (with definitions and calculators) for all SDKs and APIs is available at https://www.mapbox.com/pricing

Bewertet mit 1 von 5 Sternen

It lacks very basic features for a api…

It lacks very basic features for a api such as the ability to set limits in your account to control spend

18. März 2023
Bewertung ohne vorherige Einladung
Mapbox-Logo

Antwort von Mapbox

Sorry you feel this way, George. Our platform will automatically alert you if your monthly usage gets close to surpassing our free thresholds. If you need to contact us about setting up a Sales contract, you can connect with our Sales team at https://www.mapbox.com/contact/sales/.

Bewertet mit 1 von 5 Sternen

Mapbox doesn't correct errors

Mapbox have incorrectly labeled my house as a business further down the road. I've sent a correction 3 times but each time they have not made the change. If you look up that business you will still end up at my house instead. See you soon!
As per your request mapbox I have submitted the request for a 4th time. Yes I was using the correct contribution page. Check Google maps for the correct map location.

8. März 2023
Bewertung ohne vorherige Einladung
Mapbox-Logo

Antwort von Mapbox

Thank you Jason, apologies for the frustration here. I believe I have located your requested change and confirmed that our data team has removed this business label. The change should now populate across all maps powered by Mapbox. If you search for the business on another live map you can see it is removed (no longer shows up in search results, and no longer displays on the map), e.g.: https://docs.mapbox.com/mapbox-gl-js/example/mapbox-gl-geocoder/

The one exception is that you may notice that on mapbox.com/contribute it looks unchanged for longer. This is because of a longer delay in how that particular map is updated.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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