Ordered a yoga mat as a gift, but it never arrived. The courier marked it as delivered and then returned it to the sender. I've wasted a lot of time trying to sort this out. Very disappointing deliver... Mehr ansehen
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Das sagen Bewerter
Poor delivery system. It costs 30 US$ to ship a US$99 Yoga Mat, plus another US$25 for the custom fees... Then Fed Ex ''ship'' it at the front of your door whitout notice, so If the package has be... Mehr ansehen
I purchased the Manduka eKo Lite mat a year ago specifically for Ashtanga yoga, but unfortunately, it didn’t live up to expectations. The grip was insufficient for someone who sweats heavily like me,... Mehr ansehen
I recently purchased the Commuter Carrier (in Indulge) and Yoga Mat Wash (in Lemongrass), I'm in Australia. Manduka processed and posted out the wash in a Lavender scent. I emailed customer ser... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Manduka makes the world’s finest athletic performance products, including yoga mats, towels, bags, props and men's & women's fitness apparel. Shop our collection of best-in-class yoga mats, yoga clothing, towels, props and accessories today.
Kontaktinformationen
Park Place 2121, 90245, El Segundo, Vereinigte Staaten
- manduka.com
Keine Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
Greasy film on the mat, difficult to return, no communication
I bought the Manduka Pro on sale and it had a noticeable crease on the back, which wasn't mentioned. The PVC is covered with a greasy film that should be removed in a "break in process": you should sprinkle salt on the mat and leave it for 24 hours. Multiple times if necessary. With a mat this expensive, I expect to be able to use it straight away. The return is very difficult. Communication is non-existent. Customer service does not respond to multiple emails. There are good yoga mats made of PVC that only cost a third. I cannot recommend Manduka.
Expensive (buy sales) but quality product and fast delivery
I've gone trough a bunch of (cheaper) yoga mats now, and I have to say I'm very impressed with the pricier Manduka one. Got it on sale at a decent discount, normally they are a bit too expensive for my taste. I'm willing to pay a premium for a quality products, but still wouldn't pay full price at this point since I don't know how durable the mat is. So I was going to give the 4 instead of 5 stars. Shipping was quick though and no issues (never had any issues with DPD to be honest).
On a side-note, I don't quite understand how people that got scammed by a website imitating this brand, come to this page to give a bad review. That's a bit unfair. So I'll give 5 stars anyway to bump up their average a bit.
4 out of 5 aint bad.
Excellent customer service. Prompt and friendly replies.
Mat towels are a bit pricey thats why I gave a 4. Also a 4 because of items not being shown out of stock at the time of purchase and then getting an email saying, " oh sorry those items are out of stock." Its honestly no real big deal, just expressing an honest review.
The Pro-lite mat is awesome. Pricey, but life time guarantee.
Although it is very slippery when it gets wet at first, the Mat Towel actually helps with it a lot. The carry strap is very easy to use too, and helps with freeing up hands to carry other items if needed.
Thanks Manduka, I will certainly come back.
and remember all......
"don't forget to bring a towel"
SCAM
Bought yoga mats and received some cheap and horrible glasses
SCAM: Manduka Australia
Manduka has confirmed that the Manduka Australia website is a scam - don't order from here! The URL redirects from mandukaaustralia.com to mandukaaustralib.com
Great yoga mat and customer service
This review relates to Manduka in The Netherlands. I ordered a very expensive yoga mat, a carrier bag, and mat cleaner. The mat cleaner bottle broke immediately, so I wouldn't bother buying this product. The carrier bag also left black, irremovable marks on the yoga mat. So DON'T BUY THE CARRIER BAG. The yoga mat itself however, is wonderful. I contacted customer support about the issue, and they were extremely helpful. They sent me a replacement mat and gave me a refund for the carrier bag.
Great Products
I love Manduka. I've been a long-time yoga practitioner and there really is no better yoga equipment than theirs. Not sure what these negative reviews are about because I've only had good experience on their website and ordering...
Beware
This review relates to the mandukaaustralias website which is clearly a scam. Ordered 3 mats and received 1 knock-off baseball cap?! "Customer service" admitted there was a mix up, not their fault of course, and then offered to refund me 35%. Luckily I managed to recover the funds (thank you ComBank Australia) less a small fee.
Fraud .
Item received but not good for the purpose of practicing ANY yoga . Customer service charges me for the return delivery and also 10 more euros for not having the paper the mat was folded in . Total scam, don’t buy from them. I’ll try and report the website too.
Refund takes 1+ months
Refund takes 1+ months. Customer service will “escalate” it, but still waiting double the time they already suggest on their website for refunds (15 days).
Missing items
My package arrived with most of my package empty. 3 missing items. No mat, just the mat carrier. They stopped talking to me and blamed it on DPD.
Still not received item.
Order placed on 31st august, it was sent back to Manduka once and was told it would be sent out again and they confirmed my delivery details. Within a day DPD tracking said it was being returned to Manduka yet again. I have spoke to DPD who confirmed they couldn’t speak to me as they don’t have the correct security access as they don’t have my delivery details correct although they were provided correctly and confirmed by Manduka. Still awaiting the item after 2 weeks.
Very delayed delivery, but happy with the mat
Order was very severely delayed because of Brexit but the products themselves are really good
If I could leave -5 I would
They wouldn’t publish my review so I am warning people however way I can.
If I could leave -5 starts I would. The company peddled their defective product (unusable due to slippery nature) and then refused to take their defective product back. The reply I got gives off the feeling I am being punished/discriminated against because I am a British customer, so DO NOT buy if you are in UK they refuse to treat you like a normal customer, despite happily taking your money.
Do not order to Switzerland
Do not order to Switzerland.
The customer service is very bad. For 3 products that were 100.-, we had to pay 25.- for shipping, then 75.- for import taxes and fees from the shipping partner.
They should not be selling to Switzerland if you have to pay double the price for a product. Also I had to pay the tax in Switzerland and now I have no way in recovering the 20% VAT I paid on the product too.
In love
Ordered the eko mat in 4.7mm.
I love the fact that the mat is made in an eco-friendly material, the color, the grip and the comfort is perfect for me.
I am in love :D
Amazing products & customer service
Their yoga mats and all their products are of amazing quality. I use the Pro Lite myself, and it's got such a good grip and is easy to carry around. I also just got their travel mat to bring with me on trips, and love it. What I really want to mention is the amazing customer service: they are really helpful, kind and quick in responding. I rarely leave reviews, but I felt this company really deserved a lovely recommendation!
Manduka pro yoga mat 6mm, experience of my first order...
The "Manduka" recommended my friend as the best mat.
I found a mat that interests me on the website in two categories:
1. YOGA MATS --> PRO SERIES --> PRO - 6MM,
2. SALE --> MATS
and I decided why pay the regular price when I can buy the same mat with a discount, but then everything went wrong...
Ok, I ordered a mat as a gift for my wife. from the "SALE" category without expecting that such a level the manufacturer can use tricky tricks.
I was waiting 7 days when my order was delivered to me ( good time for delivery for EU countries).
I was very very surprised when I unpacked this mat, it was with with big defect ( the hole in mat was 1cm approx).
Ofcourse I asked the support what I should do with this defective mat, and answer from support was very strange, literally what they answered me:
There was no picture attached in the e-mail so I can’t say with certainty if your mat is defective, but I can see that you have purchased an Almost Perfect .
Whaaat??? What is it "ALMOST PERFECT?
Correspondence took me a lot of time to find out that defective products are being sold in the "Sale" category:
1. 77.00 EUR,
2. I was pay additional fee for return label 5.99 EUR,
Total I payed for defective mat: 82.99 EUR.
Ok, I requested a full refund, and I made an new order and pay now 110.00 EUR
The difference with products from "Sale" category "Almost perfect" only 27.01 EUR
1. I spent my golden time, figuring out the reason why I got a defective mat.
2. I spent time sending it back
3. I spent 5.99 EUR and time sending back this defective mat
4. I spent time on a new order
5. And one more piece of mate slips like an ice cat during each workout.
I did not expect such negative communication from support "Manduka", the "Sale" category should be called "Mats with defects", and not marketing tricks that the "ALMOST PERFECT" goods are sold in the "Sale" category, I attached a photo what kind of product is for such money under the name "ALMOST PERFECT" !
Communication with Manduka left me with negative experience. I do not recommend this company as a responsible company; their level does not correspond to reviews and recommendations.
I hear only words from support we are very sorry, sorry, no any compensation for my first order and my lost time!!
I wanted to make another order for a good amount on Manduka website, but I changed my mind and made an order with another manufacturer who did everything professionally and quickly and without such problems!
Thank you
The black mat
The black mat is a legend in the practice of mysore ashtanga. I have gotten 7 fellow 6 days per week to buy them. I just bought your travel pro mat and it's just as great. Keep rocking the yoga game
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