Macsell gave us a top class buying experience with the Sun brand 10.2KW hybrid solar charger we ordered on 23 September. It was delivered undamaged to Port Elizabeth on 3 October. The contents were... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Good customer service. Quick delivery. Ordered my 200ah gell battery the Tuesday and came the fryday. Battery is going strong. Feels like i have unlimited power during loadsheding. Using a small... Mehr ansehen
Unternehmen hat geantwortet
Online shopping is streamlined and easy to navigate. Reasonable prices. Products ordered and received is the same, is real and of decent quality. Client communication is timely and informative.... Mehr ansehen
Unternehmen hat geantwortet
My experience dealing with Macsell had me thinking that there are companies with online presence that have have given thought to making purchasing easy. I did everything on my tablet when I needed a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
MacSell We've got it All, We supply a wide range of Load Shedding Solution, Inverters, Portable Plug and Play inverters, Batteries and so much More! MacSell has been in the e-commerce business for more than 12 years with more than 35 000 sales on BoBShop (formerly know as BidorBuy).
Kontaktinformationen
630 Craig Street, 0001, Pretoria, Südafrika
- 079 027 6835
- Sales@macsell.store
- macsell.store
4.7
Hervorragend
271 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Ordered a bunch of lithium iron…
Ordered a bunch of lithium iron batteries, they were delivered in 2 days. Very chuffed
6. November 2023
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
The inverter fan is very loud and never…
The inverter fan is very loud and never stops running even when the battery is fully charged. The only time it’s quiet is when there is loadshedding. Seller stopped replying to my questions about how to correct the settings (if it’s even possible) and manufacturer does not reply to emails. All in all, terrible after sale service
13. November 2023
Antwort von MacSell
Thank you for your feedback. As discussed in November, the size of the inverter is not design to be installed in an apartment but rather in a garage or a separate room as a 6.2 unit is generally used for large homes or businesses who run big loads. We do apologize in the slight delay in response due to the increase of call, email, WhatsApp volumes receive over black Friday. We are working seamlessly to improve and have a much smoother Black Friday this year. Settings are generally done by the qualified installer the customer appoints, unfortunately our inhouse technician was also overloaded with assistance queries over the black November period. We do hope that we will be able to serve you again in the future.
The battery I purchased is a 4.5kwh…
The battery I purchased is a 4.5kwh Fivestar lithium battery but max output is only 2.88kw. This does not meet my requirements however there was no reference to this on the specifications shared in the online store. I now cannot return the battery as it is used which is really frustrating because the specs should clearly call this out. Disappointing from Macsell.
15. November 2023
Antwort von MacSell
Thank you for your feedback, as communicated on Whatsapp : "I understand, if the item has visible signs that it has been used then we will not be able to take it back, if the item is 100% without any signs that it has been used then we can exchange it for you ."
We did offer to exchange the battery although against our refund policy, so we are not sure why you would now state that we were not willing to assist and exchange the battery.
We were willing to accommodate and assist as best as possible, it's rather unfortunate to see the false comments made.
Please note that none of our batteries on our website state the maximum output nor does any of your competitors websites , we try our best to provide all the necessary info on our products which can be asked about prior to a purchase being made.
Info received Was correct and helpful.
Info received Was correct and helpful.. Great price.
Delivery on time,,
Very professional,,,
14. November 2023
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Excellent service from the start until…
Excellent service from the start until we received the solar batteries. In future when I want to buy solar products they'll be my number one shop.
13. November 2023
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Was a nice experience doing online…
Was a nice experience doing online shopping with them. Very helpfull. Answered all my questions almost immediately. And the parcel was sent out on time as promised. Will be doing business with them again.
6. November 2023
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Thank you for your speedy service with…
Thank you for your speedy service with high-quality products
3. November 2023
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Good
Good, efficient, courteous and prompt service. Not quite a 5 star as a little short on technical advice and related follow-up support, which would take it from pure sales to wholistic support.
20. Oktober 2023
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback we will be in contact to ensure improve on the wholistic support. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Great service and fast delivery
17. Oktober 2023
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Responce is very important first
Responce is very important first, and cooperate between me and sales person was good.
17. Oktober 2023
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
I was sent the wrong unit so I had to…
I was sent the wrong unit so I had to pay extra to send it back to the warehouse. I had to pay engineers extra because they came but the product was the incorrect. The whole excercise cost me alot.
2. Oktober 2023
Antwort von MacSell
Dear Noxipho
Upon reviewing your order, it appears there was a mix-up in the models you selected. You initially ordered two different inverter models, specifically a 3.5kVA and a 5.5kVA inverter. However, the correct models were delivered based on your order. The 3.5kVA inverter was sent as per your order.
We did inform you that you had the option to return the incorrect inverter and exchange it for the 5.5kVA inverter you wanted. However, please note that the shipping costs for this exchange would be your responsibility, as the error was on your side.
We understand that this may have caused additional expenses and inconvenience, and we sincerely apologize for any confusion. We strive to provide our customers with the best service.
If there is anything else we can do to assist you further or if you have any questions, please don't hesitate to reach out to our customer service team. Your satisfaction is important to us, and we aim to make your experience better in any way we can.
Thank you for your understanding and for giving us the opportunity to address this issue. We value your business and hope to serve you better in the future.
ALWAYS SUPER FAST SHIPPING and…
ALWAYS SUPER FAST SHIPPING and friendly, professional service. Easy online ordering. THIS is my go to store for my loadshedding necessities.
26. September 2023
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Was my first time buying from you and…
Was my first time buying from you and your service and prices are fantastic, excellent support aswell, definitely will be doing business with you again
5. Oktober 2023
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Battery broke after 3 months
There I updated the title. Battery broke after 3 months. The battery was delivered on the 1st of August and has been disfunctional for the last 15 day. All other batteries bought elsewhere running on same MAKE of inverter are going strong. The batteries bought elsewhere have also been drained below 50% and recharged and are perfectly healthy. Those good batteries are in fact connected to other 2 seperate inverters in the house, we have inverters 3 of the same make. 1 connected to a lead acid battery, and another connected to a 100amp gel battery that was bought elsewhere about 8 months ago, perfectly helathy. Only your 200amp battery has "broke". Nowhere in the box or on the battery does it say do not drain below 50%. The Mecer inverter dictates when the inverter switches off, I don't sit and watch the inverter while I work.
1. August 2023
Antwort von MacSell
Thank you for your review; we were surprised to see it posted due to a variety of factors. First, you purchased the battery in July, not two months ago as stated. Second, based on the information you've provided, you've damaged the battery by running it below 50%, draining it to 25%, and now claiming that the battery "broke" after 2 months. You've also added additional issue to your rating by mentioning that you've used multiple batteries in addition to the one you purchased on the same inverter. Mixing batteries from different manufacturers, sizes, and ages will cause substantial damage to your batteries.
I would use them again
Really quick and easy to order, great delivery times and no issues at all.
18. September 2023
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Fast response and kept me up to date
Fast response and kept me up to date. Excellent seller!
27. September 2023
Antwort von MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.