The product looks good when you get but it does NOT last. Less than a year, the sail starts to get tiny holes. When I contacted customer service who raved about the quality when they sold it to me, th... Mehr ansehen
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Das sagen Bewerter
We absolutely love our clear roller shades!! They are perfect for our application. They were made exactly to our measurements; they arrived exactly as promised; they were easy to install with the onli... Mehr ansehen
Unternehmen hat geantwortet
Easy website to specify and order products. Purchased 5 custom roller reef shades. They arrived less than a week after ordering, which was amazing in itself. The shades are constructed well and of hig... Mehr ansehen
Unternehmen hat geantwortet
Delivery kept being delayed (3times) from when we were emailed it would arrive, so was difficult to plan for our contractor to arrive. Also, ordered more of the “glue” that is supposed to mix itself... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Markisenanbieter
- Jalousiengeschäft
- Gardinengeschäft
- Gardinenlieferant und -hersteller
- Geschäft für Gartenmöbel
Vom Unternehmen geschrieben
Welcome to Maanta, your one-stop shop for premium shade sails! We're passionate about creating beautiful and functional outdoor oases, and our handcrafted Italian-made sails are the perfect way to achieve that. More than just shade providers, we're a dedicated crew committed to exceeding your expectations. Our team of experts pours their love for design and quality into every Maanta sail, ensuring you get a product that's both visually stunning and built to last. What makes Maanta sails different? Unmatched Quality: We use only the finest UV-resistant fabrics, so you can enjoy lasting protection and years of comfortable shade. Breathable Comfort: Our unique designs allow for air circulation, preventing heat build-up and ensuring a pleasant outdoor experience. Endless Style Options: With a wide variety of colors, shapes, and sizes, we have the perfect sail to complement any space. Customizable Solutions: Need a unique shade solution? No problem! Our customizable options allow you to create a sail that's perfect for your specific needs. Maanta shade sails are more than just shade. They're an elegant and functional extension of your outdoor living space, ideal for patios, gardens, pools, playgrounds, and more. Enhance the aesthetics of your property and create a cool, inviting atmosphere for entertaining, relaxing, or simply enjoying the fresh air.
Kontaktinformationen
18 Bridge Street Unit 2a, 11201, Brooklyn, Vereinigte Staaten
- +1 888 269 9779
- info@maantaoutdoor.com
- maantaoutdoor.com
3.6
Akzeptabel
34 Bewertungen
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
Terrible experience
Terrible experience. We ordered 6 shades for a parklet that we built a client on 6/26, we received 6 of 5 units on 7/5. Despite lots of communication with Maanta, we still don't have our 6th shade. They don't actually have stateside support, so talking to somehow has a limited window where we are awake and their phone is staffed. Their customer service while responsive, is defensive and unhelpful. We still haven't received our product and they act they are doing us a favor to look into it. They have created timelines, which they then miss.
The product is also terrible. They can make custom widths, by adding pieces of extrusion the length of their box together up to your desired size. Each joint has a splice of another extrusion, these just float inside the outside extrusion, so if you move the assembly out of horizontal, all the splices slide to the low end (which can only be adjusted by taking it apart again. Given that to install these you have to put them at an angle, all the splices end up at one end. The joints without the splice arent strong enough, and they bend under tension. We had to take them down, take them back apart, and silicone all the splices in place before re-assembling, and re-installing. We ordered these with both the hook hold downs, and the wire guides, and neither method is satisfactory. Our use is in a mildly windy environment, and the weighted bars are at head height for a seated customer. The weighted bars with hooks moved around so much we didn't feel like we could risk leaving them down without the wind blowing them free, and this heavy metal bar either blowing into the street and hitting a car, or smacking someone inside the parklet in the face. We tried the wire guides. These are designed so that the bottom bar rides up and down on a cable. The nuts on the top hardware dont align with the mounts on the bottom bar, so they cant be installed vertically, they need slack, or else they wont go all they way up. This leaves them loose and unsightly. The cables fasten into 1/2" square steel blocks with a simple set screw, which will definitely fail The anchors in the metal bar are held in with tiny screws that thread into 1/8" vinyl piping in the vinyl shade itself, again, totally unacceptable to hold the ejointtogtehr. These are tragically conceived details that will blow apart and lead to someone getting hurt. There are more details that dont work. Ultimately we decided with our client to simply screw the bottom bars down to the wall so that they don't become projectiles and kill someone. We are looking for another solution and these will be thrown out. A supreme waste of time and money, absolute garbage product and company.
1. August 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
We are really sorry that your experience was that bad with our company and we understand your frustration. We are an Italian company, our customer service is available until 18:00 UCT+1 (12:00 for UCT-5 or eastern time zone) and 3 times a week until 22:00 UCT+1 (18:00 for UCT-5 or eastern time zone) with US dedicated personnel. We are currently looking for solutions that can guarantee a 5 days a week active service until 18:00 for UCT-5 or eastern time zone.
We rely on UPS for our delivery service and, although they are a leader in the field, mistakes can happen. Due to their policies we had to wait for them to find the lost package before we could do anything, since it took them long enough, we decided to ship you the new roller shade without waiting for their final response. We manage to produce it and deliver it from Italy to the USA in 4 days
We do not even try to hide the fact that the roller blinds come in pieces, it is an information clearly stated and shown on our website. We also state in the instruction manual that the joints must be tightened even to the point of bending the roller a bit so the splice can do its job and stay in place, there was no need at all to use silicon or any other adhesive substance.
We provided you with a wire guides system as you asked since you noticed you chose the wrong product, as you can see our system is designed to be adapted and every piece can be replaced in case of need just by contacting us.
The nuts on the roller do align with the mounts on the bottom bar if correctly installed, their goal is to be installed vertically, you can do it by adjusting the mount on the roller or correctly placing the bottom brackets. When the installation is not ideal we suggest leaving a bit of slack on the cables to help reduce the friction between wires and weight bar.
Every piece and joint and even the square steel block with the screw is carefully designed to be effective and keep everything in place, they do not fail if correctly installed or if not under strong winds. Our roller blinds are not designed to offer strong wind protection, they offer sun/heat and rain protection.
We think you needed a product not with simple hooks or wire guides, but a roller blind with a full window enclosure that we do not produce (yet) and we are sorry it was not clear to you that our roller blinds would not meet your specific needs.
We are going to use your feedback to update our website by giving our potential customers even more information hoping that they would read them or contact us in case of doubt.
Heavy duty built to last.
Great product and easy to install and adjust. Not just a canopy but one that has flexibility to adjust if needed. Appears seams are very strong and heavy gauged metal for corners and hardware to install.
14. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you for your review. We are really happy to know you are satisfied with your order! We also have a new selection of furniture and lighting for outdoor areas, I would suggest you take a look at them. We offer the same quality
Nice shades. Installation instructions could be better. Customer service could be a lot better.
Reef Roll shades are nice. Seem to be well made. Installation instructions could be better. Received 1 defective part which is the block that holds the cable in place. The threads were stripped. I emailed Maanta through their website and attached a picture of the stripped part. They replied, asking me to send more pictures but not of the defective part. They wanted pictures of the 2 roller shades. For what???
I’ve worked in manufacturing before. When a customer complains that a $2 part was received defective, you rush out a new part.
25. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you for sharing your experience. We are happy you find the product to be nice and well made. We are sorry that our internal procedures were not too confortable for you.
We understand the frustration and we already took measure to ensure a more simple way of dealing with that kind of problems. In case of any need please contact us
Arrived within jus a few days
Arrived within jus a few days. Installation was quick and easy. Provides great protection from the sun, completly waterproof. Great product!
3. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you for sharing your experience with shipping, and installing waterproof sail. We are glad you are satisfied
Great product- far better than what was…
Great product- far better than what was expected. Shipping was ridiculously fast too
11. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you very much for the review!
Had a problem with one of the sails
Had a problem with one of the sails, the dimensions were incorrect. The people at Maanta quickly and efficiently corrected the problem and got us the corrected sail within a very short period of time. The new sail is up and looks great.
Thank you!
11. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
We always try our best to offer the best product and service possible. That also mean solve the problems we might create. Thank you for your aprpeciation
One of the best experience of the…
One of the best experience of the product. Very well build easy DIY. The best experience with costumer service they help you and take care of you needs. Easy smart home integration with Google home, and homeassistant. I recommend to any one who want to have outdoor shades for back yard.
14. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you so much for your review! We're especially touched by your kind words about our customer service team. It truly means a lot to us that they were able to help you and take care of your needs. We're also glad you found the product easy to install and integrate with your smart home system. We appreciate you recommending our product to others. That's the highest compliment we can receive!
East facing lanai automatic shade solution
My two roller shades came in two boxes. One of the boxes sustained damage. One of the rollers was dented in the material track area. All the parts in that box made it even though some of the smaller parts could have fallen from the damaged hole. Would recommend smaller parts be placed in a large plastic bag and taped to the material bag. I was able to pry the dented area enough so the material could slide into the track, so no big deal. Installation proceeded by following the video guide. Went fairly easily, except for the alignment side to side, so my layout is not the same on each side. Again I could correct by redrilling both brackets of each shade to correct. The pairing of the remote video that i found on line should be included in the installation guide. That said i sure appreciated how easy it was to pair the remote and how nice the remote controls the shades. Had to extend the cable to reach the solar panels, but like the low voltage battery combination even though I have low voltage available for landscape lighting. So would have maybe preferred the option with no battery and no solar for those cases. In conclusion you have a great shade product that works well.
14. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you for your honest review! We appreciate you taking the time to share both your positive experiences and areas for improvement.
We would also like to take this opportunity to address the possibility of items going missing during customs inspections. While we take every precaution to ensure the safe delivery of our products, it is important to note that packages may be opened and inspected by customs officials in the destination country. In the rare event that any parts are lost or damaged during this process, please be assured that we are always happy to assist with replacements. Simply contact our customer support team and we will promptly rectify the situation.
On a positive note, we are excited to inform you that we are currently developing parallel installation brackets that will allow for even more precise alignment of your roller shades. These brackets are expected to be available for purchase by the end of the year. We will keep you updated on their availability, but in the meantime, please feel free to reach out to us if you see them listed on our website before we contact you.
Thank you again for your valuable feedback and for choosing our roller shades. We hope you continue to enjoy their convenience and functionality!
It took a little while to figure out…
It took a little while to figure out what we actually needed and the best way to go about doing that, but they came around and helped us out with a great product.
28. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you for your patience and feedback! We're glad we could help you find the perfect solution. Maanta is always here to assist you - feel free to reach out if you have any questions in the future.
Maanta Sail
Andrea we are very pleased with your Maanta sail. Mario was a big help in placing our order and the delivery timeframe was timely. The sail kit was complete and installation instructions made installation easy.
26. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you very much for your kind words of appreciation. Mario thanks you and he wants you to know that you can always count on him for any kind of assistance
Excellent quality and very quick…
Excellent quality and very quick delivery!
13. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you very much for your kind review!
Easy Communication
Talking to people at Maanta was really fun and most helpful. I received all the information i needed and received the samples pretty quickly.
5. April 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you Gerall! We are glad your experience with our customer service was fun and helpful.
Customer satisfaction orientated CS team
Upon recieving our order for a custom sail shade we noted that the colour did not quite creespond to that we thought it would be. After a short delay in response from the CS team at Maanta we have been given nothing but rapid and constructive updates and suggestions on how to remedy the situation. At the time of writing this review, we are anticipating a positive conclusion to our situation and concerns and can only applaud the CS team for working diligently on our case.
6. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Hello Tim
We apologize for the misunderstanding. Upon further review of your recent feedback, we understand that there may have been a misunderstanding regarding the sail color.
We want to assure you that we have thoroughly reviewed your order and can confirm that the sail you received matches the color you selected.
However, we understand your frustration with the lack of timely response from our customer service team. We sincerely apologize for the delay in our communication and any inconvenience this may have caused.
Upon receiving your initial message, we made an effort to reach out to you within two days to propose two solutions:
Confirmation of correct sail color: We wanted to reassure you that the sail you received was indeed the color you ordered.
We want to emphasize that your satisfaction is our top priority. Therefore, we kindly invite you to contact us again via phone or email to discuss the available options and find the solution that best suits your needs.
We believe that open and transparent communication is essential for building positive relationships with our customers. We value your feedback and will use it to improve our customer service in the future.
We hope for your understanding and cooperation
We absolutely love our clear roller…
We absolutely love our clear roller shades!! They are perfect for our application. They were made exactly to our measurements; they arrived exactly as promised; they were easy to install with the online video and instructions!! I had researched lots of companies but kept coming back to the Maanta website. When I called with questions they were very polite and helpful. I would definitely buy again from this company!
22. März 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you very much for your kind words of appreciation! We can't wait to receive you next requests
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