Excellent quality tiles, fantastic service and amazing staff. I'd happily recommend this company

I recently had the pleasure of working with Luxury Tiles for my bathroom renovation. The selection of tiles they offered was truly impressive, and I was able to find exactly what I was looking for. The customer service was excellent, and they were very helpful in answering all my questions and making sure I was fully satisfied with my purchase. The quality of their products is excellent and I am very pleased with the results. I would definitely recommend Luxury Tiles to anyone looking for high-quality bathroom and kitchen tiles.

Luxury Tiles are the best in bisnes for me!

Excellent choice of products. Had excellent help and friendly advice from the staff at luxury tiles. Sorry forgot the name of the person who served me but he was very friendly and helpful with all my questions. Will definitely be recommending them to my friends and family 👌🏾

The best customer service - very responsive & such a good selection of products!

Start to finish great experience Chris was great help

My experience with these guys was amazing. I bought few bathroom tiles. Customer service was amazing and it was fast delivery. Definitely recommended

10/10 service! Just moved in to my house and needed new tiles and the service that was provided was exceptional! I was kept up to date with my order and delivery! Not a single fault! Thank you to Luxury Tiles I have a luxury house!

Great range of products & delivered with care & great attention. Products are of a very high quality at great prices. Will definitely be purchasing again

I wanted a very specific tile for a project and Luxury Tiles had them in stock. As soon as I placed an order, I received a confirmation email, and paid for the delivery, within a few days, I received the order which I could track and trace. I called up to order full to complete my project, I was amazed at the speed and response from Luxury tiles! Very glad I found you guys! Keep up the good work!

Nice customer service! They’re products are so good I’m very happy with everything. I can only recommend!!

Ordered goods showing in stock 02-05-2023 had an email on the 09-05-2023 saying the goods had been dispatched no tracking number contacted the store on the 10-05-2023 after almost an hour of calling they answered didn't have a clue promised a tracking number didn't receive one called again 11-05-2023 was told the goods didn't leave but would leave today and a tracking number would be provided ASAP called later that day and was told i would have them on the 12-05-2023 by 2pm didn't receive the tracking number so I raised a dispute with PayPal i then called 12-05-2023 they were unsure if the goods had left due to the dispute

Nothing but lies

DO NOT BUY FROM THEM

We are, ourselves, a tile specialist and I was very clear about a green mosaic tile that I ordered from Luxury Tiles as it was for a specific project. I identified your ref 00781 as being very similar or from the Spanish factory, Terratinta and this formed the basis for our enquiry and subsequent order. I was impressed that you had it in stock but, despite repeated requests for an update, we received the consignment around two weeks later and enough time had passed since that our customer cancelled our order and bought elsewhere in order to complete the project.

The tile we received is not the same as ordered as the hexagons are much bigger (6 hexagons wide (not 9) – similar to your ref 008916) and, given the time that had passed, I was quite happy to try to reuse on another project but I was tidying up at the warehouse and found an invoice from your supplier (Tiles Direct!) when I removed them from the pallet.

Given the huge cost difference, the wrong tile being sent and also the cancelled order (which I had to refund to our customer), it's safe to say that I would only advise prospective customers to shop elsewhere.

Right so I was extremely skeptical regarding this company due to the reviews but in terms of tile shades they had the best match for carara that I've seen. Especially ones with busy patterns. So I called and at first they didn't pick up so I was worried, then someone did and stated to call when Chris was available. I called and Chris picked up, he assured me the tiles are ready and going to be pallet shipped. I asked him as I had a large van if I can pick them up he said let me check and after a few minutes he messaged to say they can recall the pallet and you can pick it up within the next hour. So I shot down there and my tiles where there but I had an issue I order d the Matt but when going in I saw the gloss ones and they looked so much better. The warehouse refused at first until I called Chris who was more than happy to issue the gloss ones which was amazing. The tiles are 60 by 60 and of good quality and weight. I'm not sure if the other reviews on here are by competitors but honestly I had 0 complaints everything really went smoothly.

Order: 10/10 smooth
Delivery: 10/10 they already had my order palleted and shipped I just changed last min to collect which again 10/10 happy to do so.
Cost: per SQM they were the cheapest and had the best collection for carrara tiles, especially if you want to match to natural carrara! Thanks again team I have you now in the books at our business place.

Extremely high delivery charge for small samples. I order 6 samples & received only 1. Chased up the company to then receive an email saying the others weren’t available so they couldn’t send. If I’d have known this before hand I wouldn’t of placed the order (£8 delivery) for 1 tiny sample.
Communication is non existent & I would highly avoid!

Cannot recommend this company! They seem to either be understaffed or just massively disorganised. The express delivery timescale is not realistic, so do not order expecting your tiles to arrive in 2 days. I had to chase for the delivery and although shipment was eventually received the samples I paid for never materialised.

I was willing to give Luxury tiles another try as I did think the product quality was good. I paid for an order, but was later sent a generic cancellation email with a refund. I assume because the tile is out of stock but the tiles I had chosen still show as ‘in stock’ on the website. Couldn't get an answer on the phone. Waste of time.

***** SCAM WEBSITE *****
I wish I'd checked TrustPilot before ordering because this website is definitely a scam site. I bought some tiles and I received a 'order dispatch' email the next day but no tracking, which I thought was odd. Nothing arrived after a few days so I emailed them, no reply. Tried again a couple of days later, again, no reply. Nothing has arrived a week later. Glad I bought with my credit card so I can get my money back, but save yourself the trouble and avoid this website like the plague.

Ordered 5 samples through their website. Only one showed up. I contacted support and was told the rest would be delivered but still no sign on them several weeks on...

I ordered bathroom tiles, the quality of the tiles & the service was exceptional. Reasonable price & fast delivery.
Highly recommend.

I was beyond satisfied with the customer service provided to me. A young gentleman excellently advised me on bathroom tiles. High quality and very personal and friendly service. Tiles arrived after 2 days.
Thank you very much to the team.
Can only recommend!!!