Great quality great seller from start ton finish wll be buying more

Beautiful and clearly very high quality tiles.

There were a few supply issues but not surprised with what's going on on the world at the moment but open communication quick to get things sorted and a great price.

One little bit of feedback is (I'm not sure if it's on there already) I used auto level tile spacers (the ones you screw down so level) and they scratched the tiles quite easily. Luckily and sensibly I only did a few to start so not too much of a loss but maybe mention on the product page of they are a hard or soft glaze so you can adapt your tiling method to suit.

Not everyone is as cautious and may have been upset even though technically you should always check

Placed an order, waited 2 weeks nothing arrived. Called and was told they would be re-sent, nothing arrived even though I was promised twice. Gave up and asked for a refund.
Very unreliable company

Great service. Goods arrived as promised and top quality tiles.

Complete chancers! Ordered samples - paid for sample & delivery. Contacted about non-receipt, said would re-send & refund delivery cost (didn't happen). Contacted again said would cancel & refund (didn't happen). Have had to go to credit card company & request a re-charge. Don't waste your time.

Luxury Tiles with luxury service
I was anxious after reading other reviews whether I would receive my tiles considering the tile choice I made was expensive. However, I was glad I took a chance as I received excellent customer service and the tiles I chose was perfect. Matt exceeded on his promise to get my tiles to me urgently. The mosaic mother of pearl I ordered is beautiful. The pics online does not do it justice. I was on a tight time scale to purchase my tiles and they arrived next day. I also needed more tiles a week later as we mis calculated and they were delivered to me the next day too. I would definitely recommend and be a returning customer.

I ordered two sets of tiles from Luxury Tiles on the Thursday right before the Easter Bank Holiday. Given a very tight deadline, it was crucial that they arrived in 1-2 days, as stated on the website. After reading reviews mentioning the tiles ship from Germany, I was initially skeptical about the turnaround time. Especially as we had a bank holiday weekend in the day.

However, the delivery was spot on. The tiles arrived exactly when promised and were packaged incredibly well. I’ve ordered tiles from other companies many times only to have them arrive smashed, but these were perfect and looked exactly like the website photos. A huge thank you to Matt Thompson, who replied to every one of my emails within minutes. I’ll definitely be using Luxury Tiles again for their speed, great packaging and excellent communication!

Quick delivery, the mosaic tiles I ordered are absolutely gorgeous. Would definitely recommend future purchases .

Great tiles,great delivery and great customer service, had 2 cracked tiles and was replaced straight away with an extra 1 ,brilliant service thanks .would definitely recommend this place for you tiles.👍

The quality of the tiles and ease of cutting and sticking them up ..really beautiful when the light catches .
I'd definitely recommend Luxury Tiles .

Great tiles cannot wait to fit. Order and customer service excellent!

Super fast delivery, one pack of tiles were broken on the bottom of the pallet. Quick email and a couple of photos as evidence.no messing,Sent out replacement tiles that were delivered in two days. Great service highly recommended.

I needed some mosaic tiles for a couple of renovation jobs. Searching the net and Trustpilot I was pleased to find Luxury tiles. The tiles looked very glamorous and just what I needed. And the turnaround speedy.
I ordered three lots of samples and one full sheet of different mosaics. A box arrived with one sample, generous size, but nothing else. Confused I emailed the firm. Later a packet arrived with two small samples. But no sheet. The firm did respond and explained that the full sheet was out of stock and as it was handmade could give me no due date. They have refunded my money. Nowhere did the website indicate that the sheet was out of stock. The customer services handled my query fairly speedily but sadly the job is not finished and I am not feeling confident in ordering from them again.

Very helpful on the phone, answering my questions about the tiles, making sure that I got the ones I needed.

Wonderful, high quality, German, glass tiles on a sheet as for swimming pools which makes it very easy to put on the wall. Very pleased with them.

The tiles are good quality and even though they were not the colour I envisaged when ordering they were the nearest in colour to what I already have so that is not a problem. Just begrudged the £30 odd postage which doubled the price of just wanting a few tiles.

I was looking around various shops looking for a particular tile to patch up repair work.
Most places you go into are very.little help or just can't be bothered.
I decided to go on line and Google the tile , they came up. I decided to give them a try.
From the moment I spoke to them I knew I was getting great service.
The tiles arrived on time, although not an exact match, but that's ok.
I thought this kind of service was dead.

Just what I needed - I have been looking for a close match for these tiles since I had them laid in my bathroom 20 years ago. Discontinued everywhere.
But these were a perfect match. Probably need to buy some more though as used them all up. Outrageously cheap too. But unfortunately most of the cost was delivery charge which is very high.

I have requested to purchase one single tile from Approx 6 companies online that sell tiles .
Each one as refused my request or wanted to charge 39.99 for delivery .
Luxury tiles have agreed to send me one single tile , I am over the moon .
The response from them was very quick , no hidden costs and delivery the price of a normal postage cost .
The customer service is outstanding .
If this is how I get treated with the purchase of one tile then imagine the high quality service you will get on larger orders fantastic customer service goes along way in anyone’s books .
I can’t thank Luxury tiles enough
One very pleased Customer
Lynn

Quality tiles, fast delivery, and great customer service! When I needed more of a discontinued tile, they quickly sourced several acceptable alternatives. They couldn’t have been nicer or more helpful.