Fake offices, kept deposit, 42 sanctions at Peru's consumer protection agencynted a vehicle from Luxury Rent a…
I rented a vehicle from Luxury Rent a Car (LUXURY RENT A CAR S.A.C. - LRAC S.A.C.) for +20 daysand left a deposit of US$1,500. The car was returned with no damage. 4.5 MONTHS later, I still have not received my money back.
First red flag I missed: they have no real offices. Their website lists four locations (Callao, Santiago de Surco, Cieneguilla, and Cusco) but none of them are actual walk-in offices. They deliver the car to you — which means when something goes wrong, there is no counter to go to, no manager to speak with in person, and no physical presence to hold accountable. The "offices" are a facade.
This is not an isolated case. Peru's consumer protection agency INDECOPI lists this company with 26 formal complaints, 42 sanctions, and over 297,000 soles (~$80,000 USD) in accumulated fines dating back to 2019. SUNAT, Peru's tax authority, also shows a temporary suspension of the company as a taxpayer. The general manager is Víctor Cama.
Their scheme is well documented: they delay deposit refunds for 60+ days citing GPS speed violations — often in locations the client never visited. When victims go public, they offer to return the money only if the client signs a document agreeing to stay silent.
I have filed a formal complaint with INDECOPI and a police report for fraud. Identical cases have been covered by El Comercio and Latina TV in Peru.
If you have been affected, join the victim community on Facebook ('Estafa Luxury Rent a Car Perú') and TikTok (@luxuryrentacarestafa).
Do not hand over a deposit to this company. There is no office door to knock on when they stop answering your messages.