Luxplus United Kingdom Bewertungen 

Antwort von Luxplus United Kingdom

31. Aug. 2026

Hi Zdenka

We have carefully reviewed your case, including your original correspondence with our Customer Service team and the photos provided.

We would like to clarify that at no point in your original enquiry did you state that the perfumes had been delivered already opened. The reason initially provided for wishing to return the products was different, and the perfumes had already been opened.

As the products were opened, they unfortunately did not meet the conditions for return, and we were therefore unable to approve your request.

We understand that this is not the resolution you had hoped for. However, based on the information and documentation provided in your case, we are unfortunately unable to approve a return or refund.

Kind regards,
Mia - Team Luxplus

Antwort von Luxplus United Kingdom

28. Aug. 2026

Hi Andry

Thank you for sharing your experience. We’re sorry to hear that you had trouble reaching us and that the delivery took longer than you expected .

We would just like to clarify that our expected delivery time is 4–6 business days from the moment the distributor receives the parcel. We’re sorry for any confusion regarding the delivery timeframe.

Of course, you are more than welcome to return the unopened parcel if you no longer wish to keep the products.

We have now contacted you directly by email so we can help you with the return and make the process as easy as possible 🌸

Kind regards,
Mia - Team Luxplus

Antwort von Luxplus United Kingdom

28. Aug. 2026

Hi Paul

Thank you for your feedback.

We would like to reassure you that Luxplus is not a scam, and customers are not automatically signed up for a membership. When shopping with us, you can choose between the regular price or the discounted member price. If you choose the member price, the membership and monthly fee are clearly presented during the purchase process and confirmed by email.

Unfortunately, we haven’t been able to locate your profile based on the information in your review, so we have requested some additional information via Trustpilot. Please respond to our request so we can look into your membership and help you further.

Kind regards,
Mia - Team Luxplus 🌸

Antwort von Luxplus United Kingdom

25. Aug. 2026

Hi Paula

Thank you so much for your lovely review and for sharing your feedback! 🩷 We’re really happy to hear that you love Luxplus.

We completely understand that the membership needs to feel worthwhile, especially if you don’t shop every month, and we really appreciate your feedback. 🌸

We’ve also sent you a little email from our side, so make sure to have a look in your inbox when you get the chance. 💌✨

We hope to welcome you back to Luxplus again soon – whether as a member or non-member. 💕

Best regards,
Mia - Team Luxplus

Antwort von Luxplus United Kingdom

21. Aug. 2026

Hi,

Thank you for your review. 🩷 We’re sorry to hear that this has been your impression of the membership. We have reviewed your account and would like to clarify a few points.

Your membership was cancelled during the free trial period, which means that you have not paid any membership fees.

During your purchase, you did shop at our discounted member prices and saved a total of £7.37 compared to the regular prices. You therefore received the benefit of the member prices without paying a membership fee. 🌸

We also want to clarify that customers are not required to become members in order to shop with us. Products can be purchased at the regular price without a membership, while customers who choose the membership option can shop at our discounted member prices.

Regarding your contact with our customer service, we can confirm that we have replied to your email. We recommend checking your inbox as well as your spam or junk folder in case our response has been filtered there.

Your membership is now cancelled and, as it was cancelled within the free trial period, you will not be charged for it.

We hope this provides some clarity regarding your experience. 🩷

Best regards,
Mia - Team Luxplus

Antwort von Luxplus United Kingdom

19. Aug. 2026

Hi Lorryn

We’re genuinely sorry to hear how strongly you feel about your experience with Luxplus.

We understand the concerns you’ve raised, and feedback regarding how our membership is communicated is something we take seriously.

We have been in direct contact with you by email and have looked into your individual case. As this concerns your personal account and membership, we don’t want to discuss the specific details publicly here.

We’re sorry that, despite our dialogue, you’re still left with a negative impression of Luxplus. We appreciate you taking the time to share your feedback, and we will take your comments with us going forward.

Kind regards,
Mia - Team Luxplus

Antwort von Luxplus United Kingdom

18. Aug. 2026

Hi Izabela💗

Thank you for sharing your experience. We’re sorry to hear that the membership came as a surprise and understand that unexpected charges can be frustrating.

At Luxplus, customers can choose between Member Price and Normal Price. When purchasing at the Member Price, a membership is added to the order. The membership starts with a 14-day free trial and then continues at £8.99 per month unless cancelled.

We do our best to make this clear throughout the purchase journey. Information about the membership is shown next to the member-priced products, in the basket, in the membership terms that must be accepted, and again in the confirmation email after the purchase. Customers who do not wish to have a membership can instead choose the Normal Price. 💗

Unfortunately, I haven’t been able to locate your customer profile based on the information provided in your review, so I’m unable to look into your specific membership or payments at this time. I have therefore requested some additional information from you via Trustpilot so that we can investigate this properly 🔎💕

You’re also very welcome to contact our Customer Care team directly, and we’ll be happy to take a closer look at your account and help you further 🌸

Kind regards,
Mia – Team Luxplus 💗

Antwort von Luxplus United Kingdom

17. Aug. 2026

Hi,

Thank you for sharing your experience with us. 🩷 We understand how frustrating it must be to receive conflicting tracking updates and still not know where your parcel is.

We would very much like to look into the delivery and clarify what has happened. Unfortunately, we have not been able to locate your Luxplus profile or order based on the information available here on Trustpilot. We have therefore requested some additional information from you through Trustpilot so that we can identify your order and investigate the tracking further.

As soon as we receive the requested details, we will be happy to look into the matter and help you find a solution. 🌸

Regarding the membership, you will of course not be charged for a membership if you have cancelled it. Once we are able to locate your account, we can also check the status of your membership and make sure everything is in order.

We hope to hear from you soon so that we can assist you further. 🩷

Best regards,
Mia - Team Luxplus

Antwort von Luxplus United Kingdom

12. Aug. 2026

Hi Nigel 💗

Thank you so much for your wonderful 5-star review! 🌸

We're so happy to hear that you were pleased with the fast delivery and that it gave you the confidence to place another order. It also means a lot to know that you're happy with both the products and the prices. ✨

We truly appreciate your support and can't wait to welcome you back again soon! 💕

Kind regards,
Mia - Team Luxplus

Antwort von Luxplus United Kingdom

4. Aug. 2026

Hi Chris

Thank you for taking the time to share your experience with us.

We're pleased to hear that you were happy with your product, but we're sorry to hear that you were disappointed with your membership experience.

Looking at your account, we can see that you saved £26.78 through your membership. This means that the savings from your purchases almost matched the membership fees paid during that period. ✨

If you ever need to get in touch with us, we kindly recommend contacting our Member Service team through our website rather than via PayPal, as this is the quickest way for us to help and ensure that your enquiry reaches the right team. 💕

Regarding the membership, it can be cancelled from your account on our website in just a few seconds. If you ever have any trouble, our Member Service team is always happy to help you with the cancellation as well. 🌸

Kind regards,
Mia - Team Luxplus

Antwort von Luxplus United Kingdom

27. Juli 2026

Hi Rose,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Luxplus didn't meet your expectations. 😔

When placing your first order, you receive a 14-day free trial of our membership, allowing you to explore all the member benefits. After the trial ends, the membership automatically continues at £8.99 per month unless it's cancelled. You can cancel your membership at any time.

The membership, including the free trial, automatic renewal, and monthly fee, is clearly presented during sign-up and must be accepted before an order can be completed. ✅

If you prefer not to become a member, you also have the option to purchase your products at the regular retail price instead of the discounted member price.

We're sorry to hear that the membership wasn't what you expected. If you'd like us to review your account or answer any questions about your membership, our Member Service Team will be happy to help. 💙

Kind regards,
Nathalie – Team Luxplus

Antwort von Luxplus United Kingdom

23. Juli 2026

Hi Barakat,

Thank you so much for your kind feedback 😊✨

We're sorry to hear that one of the items in your order arrived spilled, but we're glad our customer service team was able to resolve the issue for you! 💫We truly appreciate your understanding and are happy to hear you were satisfied with the support you received 💜

Kind regards,
Nathalie – Team Luxplus 🌸

Antwort von Luxplus United Kingdom

21. Juli 2026

Hi Chris,

Thank you for taking the time to share your experience with us. 🌸

We're sorry to hear that you felt the membership wasn't made clear. We completely understand your frustration, and we're sorry that this has been your impression. 💗

Luxplus is a members-only club where a subscription provides access to exclusive member prices and a range of additional benefits. ✨ We provide information about the membership at several stages during the checkout process, including on the product pages, in the shopping basket, and in the order confirmation sent by email. 📩

Customers also have the option to shop without a membership by purchasing at the regular prices, allowing everyone to choose the option that suits them best. 🌼

We would like to get a chance to check whether your membership has been cancelled correctly. If you could provide your details (e-mail address and phone number) on Trustpilot, we'd be happy to look into this for you.💕

Thank you for your feedback. 🙏 We take comments like yours seriously and use them to continuously improve our communication and service.

Kind regards,
Nathalie – Team Luxplus 🌸

Antwort von Luxplus United Kingdom

Aktualisiert am 21. Juli 2026

Hi Colette,

Thank you for taking the time to share your feedback with us 🙏

We are sorry to hear that your order took longer than expected to arrive and that you experienced an allergic reaction after using the perfume. We understand that this has been an upsetting experience. 😔

We appreciate that every person’s skin can respond differently to cosmetic and fragrance products. Even products that have been thoroughly assessed and meet all required safety standards may not be suitable for every individual, as sensitivities and reactions can vary from person to person.💫

As stated in our FAQ, we always recommend reviewing the product information and ingredients before use. Unfortunately, an individual sensitivity or reaction to an ingredient that is listed by the manufacturer does not necessarily mean that the product is defective or that there is an issue with its quality.
We have provided additional information via e-mail.

We understand that this has been a disappointing experience and regret that we have not been able to meet your expectations on this occasion. We appreciate you taking the time to share your perspective and sincerely hope you are feeling better. 💐

Kind regards,
Nathalie - Team Luxplus 🌸

Antwort von Luxplus United Kingdom

17. Juli 2026

Hej Kaja

Tak fordi du har delt din oplevelse.

Det er ærgerligt at læse, at du har fået dette indtryk. Vi har forsøgt at finde et medlemskab ud fra de oplysninger, vi har til rådighed, men det har desværre ikke været muligt. Derfor har vi sendt dig en besked via Trustpilot og bedt om lidt flere oplysninger, så vi kan undersøge sagen nærmere. 🔎

Vi vil gerne understrege, at et Luxplus-medlemskab kun kan oprettes, når det aktivt accepteres i forbindelse med et køb. Det er derfor ikke muligt for os at oprette et medlemskab uden kundens samtykke.

Vi vil meget gerne hjælpe med at få afklaret sagen. Hvis du svarer på vores besked via Trustpilot med de ønskede oplysninger, undersøger vi sagen hurtigst muligt. 🤝

Vi ser frem til at høre fra dig.

Med venlig hilsen Anna
Luxplus Kundeservice DK🌸

Antwort von Luxplus United Kingdom

3. Juli 2026

Hi Elaine

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us has been disappointing.

When placing your first order at Luxplus, you start with a 14-day free trial, giving you the chance to explore all the membership benefits. After the trial, the membership automatically renews at £8.99 per month and continues until you choose to cancel. You can cancel your membership at any time.

The membership terms, including the free trial and the monthly fee, are presented during sign-up and must be accepted before an order can be completed.

If you didn't wish to become a member, you also had the option to purchase your products at the regular retail price instead of the member price. Alternatively, you could have cancelled your membership at any time during or after the free trial if you no longer wanted to continue.

We understand that subscription services aren't for everyone, and we're sorry to hear that our membership wasn't what you expected. If you have any questions about your account or membership, our Member Service Team is always happy to help 🙏

Kind regards,
Mia - Team Luxplus

Antwort von Luxplus United Kingdom

26. Juni 2026

Hi David

Thank you so much for your great feedback 😊✨
We’re really happy to hear that you’re satisfied with the Neutral washing liquid 🧴 and that everything arrived safely and in good condition 📦👍

It’s great to know the delivery went smoothly 🚚 and met your expectations, that’s exactly what we aim for every time 🙌

Kind regards,
Mia - Team Luxplus

Antwort von Luxplus United Kingdom

24. Juni 2026

Hi,

Thank you for sharing your experience! 💖

We’re glad to hear that you were able to cancel your membership without any issues and that our customer service could assist you with a smooth resolution, including the refund. ✨

At the same time, we’re sorry that the product you received did not match what was advertised. That’s certainly not the experience we want our customers to have.

We truly appreciate your understanding and your kind words about our customer service. Your feedback means a lot to us, and we’ll continue working to ensure a better and more consistent experience going forward. 💕

We would be happy to welcome you back another time. 🌸

Best regards,

Mia - Team Luxplus

Antwort von Luxplus United Kingdom

15. Juni 2026

Hi Sonya,

We're sorry to hear that you are disappointed with your experience 💔

We would like to clarify that the amount charged for the membership does not match the figure mentioned in your review. According to our records, you have been charged for two membership fees totaling £17.98, while at the same time you have saved £8.43 on your purchases through the member prices.

We also strongly disagree with the claim that Luxplus is dishonest. Membership terms are clearly presented throughout the purchase journey, including alongside the member prices, in the shopping cart, in the terms and conditions (which must be accepted before completing an order), and again in the order confirmation email ✨

Membership is completely optional, and customers can always choose whether they wish to purchase at the member price with membership benefits or at the regular retail price.

We understand that memberships are not for everyone, and we are sorry to hear that it was not cancelled earlier if it was no longer wanted. We would also have appreciated the opportunity to assist you sooner had you contacted us regarding your membership.

Best regards,
Mia - Team Luxplus

Antwort von Luxplus United Kingdom

12. Juni 2026

Hi Muhammad💖

Thank you for your review.

We're sorry to hear that you weren't satisfied with our return process 🌸 We'd really like to understand what went wrong and how we can improve your experience.

I've sent you an email so we can learn more about what you didn't like and see if there's anything we can do to help 💕

We look forward to hearing from you.

Kind regards,
Mia - Team Luxplus