AI image generated for sale
We found a Mini Convertible advertised through AA Cars by Luxiride and agreed a price before arranging a long journey to collect it.
We were travelling over 500 miles and the garage knew this in advance. Collection was arranged for 22nd May and we were assured the car would be ready. However, on the morning of collection, after my partner was already halfway there, they called to say the car was not ready after all. This resulted in around 8 hours of unnecessary travel and a completely wasted day.
To their credit, they initially agreed to cover the wasted train fare and rearranged collection for the Saturday.
My partner then took another train on the Saturdayat 6:30am and arrived around 1pm, only to find the car was nothing like the advert. The vehicle was dirty, had dents and scratches, faded paint on the roof, and rubber peeling away from the windscreen. The photos used in the advert appeared heavily edited and did not accurately represent the actual condition of the car.
We refused the vehicle and received our £500 holding deposit back, but Luxiride refused to reimburse the £295 spent on wasted travel costs, despite the significant inconvenience, time lost, and the fact that they knew we were travelling such a long distance.
What is most disappointing is that the same advert has now been reposted for sale again without addressing the issues we experienced.
I would strongly advise anyone considering travelling long distances for a vehicle from this garage to request detailed up-to-date photos and videos before making the journey.