Delivery time is not indicated on purchase I ordered a toy on December 9th If he doesn't get there for Christmas the purpose is missed The delivery deadline had to be specified so that I could mak... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Tracking down no replies back to email could be a scam Do not tell me I’m not a customer I have my order number my bank statement & also emails from you stating my order so your the scam artists... Mehr ansehen
Unternehmen hat geantwortet
I have requested this item not be shipped to me. I have discovered thru other ads for this toy that it is a trick performed with a string and not magnetic. Most reviews say it is difficult for adults... Mehr ansehen
Unternehmen hat geantwortet
There were slight issues during shipping and customs but the seller was helpful and responded promptly. The product arrived as advertised and was even cuter in person. I will definitely be ordering ag... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Luxenmart is one the best online shopping store, our aim is to make a safe platform for online shopping lovers. It's all about you.
Kontaktinformationen
0179, Vereinigte Staaten
- support@luxenmart.com
- luxenmart.com
1.9
Mangelhaft
41 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Лично меня всё устраивает
Лично меня всё устраивает! Качественно выполненный товар! Всё отлично!
21. August 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Благодарим вас за покупку в Luxenmart, нам приятно видеть, что наши клиенты довольны.
Наилучшие пожелания,
Юлия Ну
I was not expecting to get my order…
I was not expecting to get my order less than 20 days but think what? I got my SOLAR FLAME TORCH in 2 days! That was awesome.
21. August 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.
Best Regards,
Julia Well
My experience with luxenmart is good
My experience with luxenmart is good, product arrived as described.
20. August 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.
Best Regards,
Julia Well
My order arrived a bit late however I…
My order arrived a bit late however I am satisfied! Julia helped lot. Thank you!
20. August 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.
Best Regards,
Julia Well
Great fast service
Great fast service. I'm happy with the lamp. Qulck and easy to deal with. Thanks
17. August 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.
Best Regards,
Julia Well
You can safely order from Luxenmart
You can safely order from Luxenmart. I ordered Kingston SSD from them and arrived quickly. It works well
good quality. I'm very satisfied
17. August 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.
Best Regards,
Julia Well
Thanks you.
Thanks you Luxenmart! Delivery delayed a bit but we got package today as described
16. August 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.
Best Regards,
Julia Well
Great
The midnight onyx watch is just awesome. Great support by Julia, each question answered quick and in a clear way
15. August 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.
Best Regards,
Julia Well
Thanks you Luxenmart
Thanks you Luxenmart! Delivery delayed a bit but we got package today as described
15. August 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.
I have received my order in a 5 days
I have received my order in a 5 days. Everthing as described. Thanks !
14. August 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.
Best Regards,
Julia Well
I got my Magnetic Fingers Spinner from…
I got my Magnetic Fingers Spinner from Luxenmart. Received on time and well packaged. Julia showed great support! Thank you
5. August 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.
Best Regards,
Julia Well
I am waiting on my delivery
20. Juli 2020
Bewertung ohne vorherige Einladung
Still waiting for the latte art pen
27. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Dear AZ KAPADI ,
we are so sorry for that situation,
unfortunately due to the COVID-19 outbreak, almost all of the shipping methods provide delivery with unexpected delays. We have checked your order status it is still in the transit, and due to the outbreak customs checking process also increases the delays. We kindly ask you to please be patient and wait for your order to arrive. In case if the order does not arrive in the protection period, please contact us and we will provide a satisfactory solution for you.
If you have any questions, please do not hesitate to ask.
You can contact us via email: support@luxenmart.com or via our Facebook page.
Your order has been delivered
Sincerely,
Julia Well
Never received my order
I did receive my order after receiving an email saying I got it my order when I hadn't. I am currently using the product as shown and i am pleased.
26. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Dear Jessica,
we are so sorry for that situation,
unfortunately due to the COVID-19 outbreak, almost all of the shipping methods provide delivery with unexpected delays. We kindly ask you please contact us, and provide your order number, we will check and provide a satisfactory solution for you. Additionally, we kindly ask you please understand the case and accept our apologies.
If you have any questions, please do not hesitate to ask.
You can contact us via email: support@luxenmart.com or via our Facebook page.
Edit: 03 June 2020, Your order has been delivered.
Sincerely,
Julia Well
Easy to use website and was delivered…
Easy to use website and was delivered in a short time, and the sink started to run after a short time after it was put down very pleased with the product.
9. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Dear David,
Thanks for your purchase from us :)
We are happy to see our customers satisfied.
Best Regards,
Julia Well
Catastrophic ...
Catastrophic .... Everything is plastic. The sharpener are two pieces of common metal. You break your knife instead of sharpening. It's no cent worth!!! Gangster.
15. Januar 2020
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Dear Frederic Well,
could you please indicate your order number for the order?
It seems you have written the review mistakenly because you are not on our customers list and you have not purchased any item (even knife sharpener) from us. Could you please give more info about your order so that we can help to solve the issue?
if the review is mistakenly written, we kindly ask you to please remove it immediately, because it damages our reputation in an undeserved way.
please write to us at support@luxenmart.com
Best Regards,
Julia Well
I bought a watch midnight onyx
I bought a watch midnight onyx, it took more than one month for the delivery but finally the item have arrived and I am happy with it
23. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Dear Expedito Arrabal Chaves,
you have contacted us related the delivery status of your order, and our support members have been answered your queries in an operative way. You have been informed about the tracking status of your order, and the watch has been delivered to your country at an estimated time interval. The reason for the delay was the Spain customs checking, which cannot be controlled by us. According to the tracking information, your order has been delivered to you successfully.
If you have any questions, please do not hesitate to ask.
Sincerely,
Julia Watson
Delivery time is not indicated on…
Delivery time is not indicated on purchase
I ordered a toy on December 9th
If he doesn't get there for Christmas the purpose is missed
The delivery deadline had to be specified so that I could make an appropriate decision
Otherwise I'll be more careful, I mistakenly assumed that customer satisfaction is a goal for the seller
20. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Dear Costel Boariu,
We are sorry to receive this kind of feedback from customer,
Yes, customer satisfaction is our priority, however,
all information about the delivery is indicated in Delivery Policy page of our website, and in the product page, it is mentioned that sometimes due to high demand, usually we deliver in 15-20 days however, delivery can take 20-25 business days depending on conditions, such as weather, strict customs checking and so on.
I have checked your order, it is in the transit, please be patient and wait for your order to arrive.
If you have any questions, please do not hesitate to ask.
Sincerely,
Marcus Well
My order has arrived
My order has arrived. Hope my grandchildren (ages 5 & 11) enjoy their stocking stuffer.
10. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Dear Gordon Hamilton,
you have mentioned that your order has never arrived,
we are sorry for that, due to strict customs processing there is delay on delivery, we have checked, according to the tracking, your order is in Canada now, and you will get it as soon as possible.
If you have any questions, please do not hesitate to ask.
Sincerely,
Marcus Well
You have asked for my feedback before…
You have asked for my feedback before I've received my order. It's taking longer than expected to receive my order. Unlikely I will order again.
12. November 2019
Bewertung ohne vorherige Einladung
Antwort von Luxenmart
Dear Caren Vollrath,
We are sorry that you are not satisfied with us,
we have checked your order, according to the information in our ordering system,
you have placed an order in November 2 and we have mentioned in the description that usually shipping takes 12-15 days, however in some days due to high demand and other issues in customs,
there may be short delay in shipping, however, despite less than mentioned time passed you wrote complaint review here. We do not deserve to get low rate review, however, in any case, we will try our best to push shipping service to deliver item as soon as possible, because customer satisfaction is our highest priority.
If you have any question, please do not hesitate to write us in support@luxenmart.com or in facebook page https://facebook.com/luxenmartofficial
Sincerely,
Mike,
Customer Service Representative
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.