LUNOVA Bewertungen 

My order, prepaid by credit card, was incorrectly addressed ….the delivery address and tge card billing address were jumbled together….resulting a failed delivery.
While the company has responded to my concerns, the delivery company’s automated answering service does not permit access to a human agent.
I have discovered that the courier company has returned the item to Lunova …..I have requested that it be resent to the correct address ( which I have given to Lunova three times) …. I am waiting a response to my request.

Ordered and received with no issues. However, one of them had a persistent low humming sound that hurt everyone in the room‘s ears more than it did mine. I switched it off. I switched it back on, I changed ears, I gave up. Then the other one stopped working completely.
So I reached out to Customer service, explained the situation and they wrote back immediately suggesting the things I had already done. When I wrote back and told them there was no change, and I would like to return them for a refund. They offered me 50% refund if I wanted to keep them or 60% refund if I wanted to mail them back to them. I asked for the address to ensure it was not in China, So I was planning on going to the post office with the Package to find out how much it would cost to return them.
However, before I left for the post office, I saw another advert for them in which they said there was a 30 day money back guarantee!! As this was less than a week, I wrote asking them about that. I received no response. I tried again. No response. Finally, I wrote to them and said if they did not refund my money, I would notify Trustpilot, post on social media and tell my bank to claw back the payment.
I then received an email saying that they would be refunding my money in its entirety. They have done so. I wrote them back to say thank you and to ask if they still wanted their products back, no response. Bottom line - with threats they responded to their refund promise. The product themselves - even though they had high marks in quality - were just another pair of junk.
So buyer beware is all I can say. They may work for others, but they didn’t for me.

i ordered hearing aids june 28/26 and i have not gotten my order and i paid with my credit card and i want to know if it is a legitimate company or a scam

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