Tried to place my first order for fine…
Tried to place my first order for fine art prints. Braintree, Lumaprints payment processor, blocked every payment attempt with “Invalid card - Gateway rejected risk threshold” from the very first try. I used four different cards from four different banks. Lumaprints support admitted in writing it was on their/Braintree’s end, but still gave me the run-around, repeatedly told me to contact my banks, and provided no explanation or path forward. Escalated to CEO Kenneth Li and VP Scott Weinert three weeks ago — zero response. This forced me to use a much more expensive lab, costing me an extra $400 and countless wasted hours trying to fix. Extremely poor customer service and unreliable payment processing. Would not recommend.








