I was struggling to buy the individual porcelain slabs (most places only doing project packs) until I found LSD. The ordering process was simple and the communication was excellent. The day after I pl... Mehr ansehen
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Das sagen Bewerter
Lead in time at the date of ordering was 7 working days. This was amended to 15 working days. Delivery had been promised via crane (as before) but turned out to be via trolley. Access was difficul... Mehr ansehen
Unternehmen hat geantwortet
The staff were very helpful and happy to discuss all aspects of different products. When a haulage company delivered some large heavy natural stone slabs damaged LSD & BSD promptly arranged to have th... Mehr ansehen
Fast delivery and on notification of an issue you could speak to someone and they sorted promptly and with good knowledge and understanding. Wouldn’t hesitate to recommend and will definitely use agai... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Landscaping Supplies Direct, or LSD, is rapidly becoming one of the UK’s leading online suppliers for garden and landscape supplies. It is beginning to gain a significant advantage over its competitors due to being a direct importer of Indian sandstone paving as well as stocking specialist paving from top brands such as Marshalls, Stonemarket, Natural Paving, Bradstone and Globalstone (in no particular order!). We also supply cheap paving slabs for those working to a budget and we’re able to tailor and make mixed orders to cater for exactly what you're looking for. Landscaping Supplies Direct can deliver paving slabs direct to many homes across the UK within 5 working days with 'Next Day' and 'Saturday' delivery options available. LSD takes pride in employing staff who are friendly, approachable and highly knowledgeable about landscaping supplies.
Kontaktinformationen
Hardcores House, Rawson Spring Road, S6 1PD, Sheffield, Vereinigtes Königreich
- 01142310911
- lsd.co.uk
4.6
Hervorragend
2432 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quality control and response by suppliers poor
When prompted Rob Linacre from LSD investigated and arranged a refund for the stone samples which was due after we placed our order for over £2000 of landscaping. He also seemed sympathetic to my complaint about the quality of two of the large stones in that order that were very obviously badly marked and encouraged me to send him photos of any in the pack that we would like replaced. Saying that LSD held STONEMARKET their manufactures to a higher standard because of their higher prices.
He then informed us that STONEMARKET have said that is what to expect and they would not be sending replacements and there was nothing else he could do.
Regretfully i haven’t yet been able to upload photos so you can judge this (not yet uploaded as using the Trustpilot app - hopefully Trustpilot will get in touch so I can add these?) the marks on two of the large stones are much more noticeable than minor marks and in my opinion for this reason they should not have been included in this premium priced product. The thickness of the stone products has been reduced from what was advertised when we were placing our order making them much less robust.
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von LSD & BSD - Landscaping & Building Supplies Direct
Hi Steven,
Thank you for your recent feedback regarding your Stonemarket paving. We understand you're disappointed with the outcome, and we want to assure you that we took your concerns seriously and did our best to advocate on your behalf.
Regarding the "marks" you observed, Stonemarket has confirmed that these are not defects but a natural iridescent, rainbow-like effect inherent in natural sandstone. This is a characteristic feature of the stone, and as such, it's not something they can rectify or replace. They explained that variations in colour and appearance are to be expected with natural stone products.
Concerning the paving thickness, Stonemarket recently adjusted their standard to 18mm. This decision was made to help keep prices as competitive as possible, following extensive testing conducted by both Stonemarket and Marshalls. Their tests concluded that while 22mm paving is stronger, 18mm performs exceptionally well in typical installations, provided it is laid correctly.
We hope this explanation clarifies the reasoning behind Stonemarket's decisions. While we regret that we couldn't achieve the outcome you desired, we appreciate you bringing your concerns to our attention.
Sincerely,
LSD
A1 service
Purchased some porcelain patio tiles, the staff member was very helpfull, advising the ones i wanted were not in stock at supplier but there sister company had the same tile under a different name and at a competitive price.
24. Juni 2025
Excellent response and quick delivery
Excellent response and quick delivery. Problem with 1 stone that cracked was resolved without any question and delivered next day.
23. Juni 2025
The item I ordered didn't fit and was…
The item I ordered didn't fit and was cheap molded plastic. The cosy of postage was more than the item and considering how slim and small they were could have gone in a slim envelope.
23. Juni 2025
Antwort von LSD & BSD - Landscaping & Building Supplies Direct
Hi Mel,
Thank you for your feedback. We're truly sorry to hear that you're not entirely happy with your recent purchase of the plastic manhole handle covers.
We understand that while the product was accurately described as plastic and detailed photos were provided, your expectation of the material's feel or durability might have been different. We appreciate you highlighting this, as it helps us consider how we can better convey product characteristics in the future.
Regarding the delivery charge, we aim for full transparency, and the fixed cost is clearly displayed before checkout. We have opted for a fixed delivery charge so everyone pays the same. We recognise that for a small item, this can feel disproportionate, and we regret any disappointment this caused.
We value your business and your honest input.
Kind regards,
LSD
AEase t
Ease to order the items. Comprehensive and clear instructions. Flexible delivery options.
16. Juni 2025
Found the LSD online and their prices…
Found the LSD online and their prices were excellent. Ordered 2 patio packs and everything went like clockwork, from the initial order to the delivery. Very happy and would definitely use LSD again. Great service.
20. Juni 2025
Shocking.
Shocking.
Ordered and paid for 5 samples.
1 arrived as ordered.
1 arrived and was not what I ordered, basically just a bit of broken slab.
The other three must be on their way but taking over a month to arrive.
I contacted the company who call themselves Landscape Supplies Direct and apparently it’s not ‘Direct’
I’ve since ordered from elsewhere, from my experience so should you.
12. Juni 2025
Antwort von LSD & BSD - Landscaping & Building Supplies Direct
Hi Will,
Thank you for your feedback. I'm truly sorry for the continued issues with your sample delivery.
As previously explained, the samples from Marshalls, Global Stone, and Talasey Natural Paving are sent directly. While we promptly sent our sample, I sincerely apologise for the accidental inclusion of an incorrect sample in your parcel.
After our last conversation, I processed a full refund and personally followed up with all suppliers regarding your outstanding samples. I'm genuinely sorry to hear they have still not reached you, and I understand this is far from ideal.
I'm glad you've been able to get the samples you needed elsewhere.
Kind regards,
LSD
No complaints from me!
Waited a while to write up a review as I have only just got around to using all of the slabs. Reasonably priced. Delivered on the date requested. No breakages in either pallet after eventually getting to the end. Stone appears to be good quality. No complaints at all!
15. April 2025
Ordered some sample bricks
Ordered some sample bricks. They arrived promptly and we liked them very much.
6. Juni 2025
go0od knowledgeable customer service
I needed advice on quantity and colour and Rob was able to answer all my questions and help me decide what I needed.
Only problem, which probably isn't their fault was the delivery.
In spite of being told I would get updates ,the 1st delivery arrived whilst I was on a train 200 miles away and they wanted the car moved off my drive!
Rob was able to sort it with the help of a cooperative lorry driver.
9. Juni 2025
Would recommend
My builder was satisfied with the delivery and the he goods arrived well packaged and in good condition
27. Mai 2025
Awesome at every stage!
Thank you for a great product and an awesome service at every stage from purchasing to helping us change our delivery. The delivery driver was great, he worked really hard placing our delivery exactly where we wanted it! We will be using you again!
3. Juni 2025
Excellent communication from the…
Excellent communication from the company.
Good quality stones and delivered promptly.
Have used LSD before and find them competitively priced and reliable.
2. Juni 2025
Helpful customer service
28. Mai 2025
Lovely Garden Gate
I purchased a feather edge garden gate which was made to the size I requested. I am very pleased with the gate which is sturdy and well made. Delivery was on time & I was kept informed via email of the delivery arrangements.
28. Mai 2025
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